{"id":170407,"date":"2025-06-12T11:38:54","date_gmt":"2025-06-12T09:38:54","guid":{"rendered":"https:\/\/spotler.com\/case-studies\/nubikk"},"modified":"2025-09-15T11:11:44","modified_gmt":"2025-09-15T09:11:44","slug":"nubikk","status":"publish","type":"case-studies","link":"https:\/\/spotler.com\/en-de\/case-studies\/nubikk","title":{"rendered":"Nubikk: Greater success with targeted personalisation across channels"},"content":{"rendered":"<h2 class=\"wp-block-heading\" id=\"introduction\">Introduction<\/h2>\n<p>Nubikk operates internationally with sales in 190 countries through <a href=\"https:\/\/www.nubikk.com\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.nubikk.com\/\" rel=\"noreferrer noopener\">Nubikk.com<\/a>. There are also more than 500 retailers that carry Nubikk in their ranges. There is a strong focus on eCommerce. A large proportion of sales come in via their website.<\/p>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>Nubikk creates and manufactures shoes that effortlessly combine style, comfort and quality. Shoes by Nubikk are perfectly tailored to modern, fashion-conscious and hard-working professionals. Founded in 2012 in Waalwijk, in the heart of the Dutch shoe industry, all Nubikk shoes are comfortable, feel light, are of good quality and look good.<\/p>\n<p>Nubikk is a relatively small brand. Yet Nubikk wants to compete with big brands and build a loyal customer base. With a strong focus on personalisation, Nubikk manages to achieve these goals.<\/p>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"460\" height=\"600\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-intro.webp\" alt=\"\" class=\"wp-image-169072\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-intro.webp 460w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-intro-230x300.webp 230w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-intro-146x190.webp 146w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-intro-44x57.webp 44w\" sizes=\"auto, (max-width: 460px) 100vw, 460px\" \/><\/figure>\n<\/div>\n<\/div>\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\" id=\"growth-strategy\">Personalisation as a growth strategy<\/h3>\n<p>Nubikk is embracing a strategy in which personalisation leads to improved operations in three areas:<\/p>\n<ul class=\"wp-block-list\">\n<li>Smarter marketing &#8211; more efficient campaign management through better insight into customer behaviour.<\/li>\n<li>Higher conversion &#8211; relevant products and content increase the probability of buying.<\/li>\n<li>Stronger customer loyalty &#8211; personalisation encourages repeat purchases.<\/li>\n<\/ul>\n<p>By using the right personalisation techniques (smarter marketing), you create more relevance. Once relevance increases, you improve the customer experience (stronger customer loyalty) and this improved customer experience ultimately leads to more sales (higher conversion).<\/p>\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\" id=\"collaboration\">Collaboration with DAYLEE and Spotler<\/h3>\n<p>Nubikk is working with online marketing agency <a href=\"https:\/\/www.daylee.nl\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.daylee.nl\/\" rel=\"noreferrer noopener\">DAYLEE<\/a> to achieve this great goal. Furthermore, Nubikk uses Spotler\u2019s software for many different applications.<\/p>\n<p>DAYLEE provides monthly personalisation support, ensuring that new use cases are implemented every month. Results are also monitored on a regular basis. We\u2019ll explore several already-implemented use cases in this following pages, plus the next 3 ambitions on Nubikk\u2019s roadmap.<\/p>\n<\/p>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"300\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-breaker2.webp\" alt=\"\" class=\"wp-image-169094\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-breaker2.webp 770w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-breaker2-300x117.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-breaker2-768x299.webp 768w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-breaker2-767x299.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-breaker2-488x190.webp 488w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-breaker2-44x17.webp 44w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><\/figure>\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\" id=\"priority\">Personalisation as a priority<\/h3>\n<p>Writing down a Personalisation Strategy is relatively easy compared to implementing this strategy. Companies tend to start with personalisation enthusiastically, starting with the implementation of a Customer Data Platform and one or two personalisation journeys and then think the strategy is completed. But personalisation is a strategy that needs continuous attention, adaption and optimisation.<\/p>\n<p>Making personalisation a priority, leads to the following:<\/p>\n<ul class=\"wp-block-list\">\n<li>New use cases are being devised and put live.<\/li>\n<li>The results of all personalisation techniques are structurally analysed.<\/li>\n<li>Personalisation takes place across multiple channels.<\/li>\n<\/ul>\n<p>Nubikk is a good example of an organisation that does have personalisation fully on its radar. Together with DAYLEE plus the use of Spotler and others, Nubikk knows how to make personalisation a success.<\/p>\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\" id=\"techstack\">Nubikk\u2019s tech stack<\/h3>\n<figure class=\"wp-block-table\">\n<table class=\"has-fixed-layout\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr style=\"background-color: #e6f6fc;\">\n<td style=\" border-color:#e6f6fc;\" class=\"has-text-align-center\" data-align=\"center\" width=\"20%\"><a href=\"http:\/\/shopware.com\/en\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"100\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/05\/case-nubikk-logo-shopware.webp\" alt=\"\" class=\"wp-image-168882\" style=\"width:auto;height:50px\"><\/a><\/td>\n<td style=\" border-color:#e6f6fc;\" data-align=\"center\" width=\"30%\"><strong>Ecommerce platfom<\/strong><\/td>\n<td style=\" border-color:#e6f6fc;\" data-align=\"center\" width=\"50%\">Online store and hub for the sale of Nubikk products<\/td>\n<\/tr>\n<tr>\n<td style=\" border-color:#ffffff;\" class=\"has-text-align-center\" data-align=\"center\" width=\"20%\"><a href=\"https:\/\/tagmanager.google.com\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"100\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/05\/case-nubikk-logo-googletagmanager.webp\" alt=\"\" class=\"wp-image-168891\" style=\"width:auto;height:50px\"><\/a><\/td>\n<td style=\" border-color:#ffffff;\" data-align=\"center\" width=\"30%\"><strong>Tag Manager<\/strong><\/td>\n<td style=\" border-color:#ffffff;\" data-align=\"center\" width=\"50%\">On-site tracking in one location via Google Tag Manager<\/td>\n<\/tr>\n<tr style=\"background-color: #e6f6fc\">\n<td style=\" border-color:#e6f6fc;\" class=\"has-text-align-center\" data-align=\"center\" width=\"20%\"><a target=\"_blank\" href=\"https:\/\/spotler.com\/en-de\/activate\"><img loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"100\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/05\/case-nubikk-logo-spotleractivate.webp\" alt=\"\" class=\"wp-image-168910\" style=\"width:auto;height:50px\"><\/a><\/td>\n<td style=\" border-color:#e6f6fc;\" data-align=\"center\" width=\"30%\"><strong>Customer Data Platform<\/strong><\/td>\n<td style=\" border-color:#e6f6fc;\" data-align=\"center\" width=\"50%\">Building 360-degree customer profiles, and recognising patterns and predicting behaviour with Spotler&nbsp;Activate<\/td>\n<\/tr>\n<tr>\n<td style=\" border-color:#ffffff;\" class=\"has-text-align-center\" data-align=\"center\" width=\"20%\"><a href=\"https:\/\/www.channable.com\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"100\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/05\/case-nubikk-logo-channable.webp\" alt=\"\" class=\"wp-image-168898\" style=\"width:auto;height:50px\"><\/a><\/td>\n<td style=\" border-color:#ffffff;\" data-align=\"center\" width=\"30%\"><strong>Feed management<\/strong><\/td>\n<td style=\" border-color:#ffffff;\" data-align=\"center\" width=\"50%\">Productfeed sync with CDP via Channable<\/td>\n<\/tr>\n<tr style=\"background-color: #e6f6fc\"\t>\n<td style=\" border-color:#e6f6fc;\" class=\"has-text-align-center\" data-align=\"center\" width=\"20%\"><a target=\"_blank\" href=\"https:\/\/spotler.com\/en-de\/mailplus\"><img loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"100\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/05\/case-nubikk-logo-spotlermailplus.webp\" alt=\"\" class=\"wp-image-168917\" style=\"width:auto;height:50px\"><\/a><\/td>\n<td style=\" border-color:#e6f6fc;\" data-align=\"center\" width=\"30%\"><strong>ESP<\/strong><\/td>\n<td style=\" border-color:#e6f6fc;\" data-align=\"center\" width=\"50%\">Email &amp; automation with Spotler&nbsp;Mail+<\/td>\n<\/tr>\n<tr>\n<td style=\" border-color:#ffffff;\" class=\"has-text-align-center\" data-align=\"center\" width=\"20%\"><a target=\"_blank\" href=\"https:\/\/spotler.com\/en-de\/message\"><img loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"100\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/05\/case-nubikk-logo-spotlermessage.webp\" alt=\"\" class=\"wp-image-168924\" style=\"width:auto;height:50px\"><\/a><\/td>\n<td style=\" border-color:#ffffff;\" data-align=\"center\" width=\"30%\"><strong>Ads &amp; messaging<\/strong><\/td>\n<td style=\" border-color:#ffffff;\" data-align=\"center\" width=\"50%\">WhatsApp via Spotler Message<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<div style=\"height:70px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" id=\"multiple-channels\">Personalisation across multiple channels<\/h2>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>Nubikk personalises across multiple channels and works with sophisticated and successful use cases. They can only do this because the data is in order. <\/p>\n<p>For instance, Nubikk builds 360-degree profiles via <a href=\"https:\/\/spotler.com\/en-de\/activate\" data-type=\"page\" data-id=\"76272\">Spotler Activate<\/a>, there is on-site tracking via Google Tag Manager, there is full synchronisation of the product feed and personalised emails are sent out automatically. In addition, Nubikk is experimenting with the use of <a href=\"https:\/\/spotler.com\/en-de\/solutions\/use-cases\/whatsapp-marketing\" data-type=\"page\" data-id=\"83664\">WhatsApp<\/a> and <a href=\"https:\/\/spotler.com\/en-de\/ai\/predictive-ai\" data-type=\"page\" data-id=\"148402\">predictive AI<\/a>.<\/p>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"460\" height=\"516\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-channels.webp\" alt=\"\" class=\"wp-image-169079\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-channels.webp 460w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-channels-267x300.webp 267w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-channels-169x190.webp 169w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-channels-44x49.webp 44w\" sizes=\"auto, (max-width: 460px) 100vw, 460px\" \/><\/figure>\n<\/div>\n<\/div>\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\" id=\"website-email-whatsapp-ads\">Website, email, WhatsApp and Ads<\/h3>\n<p>Nubikk\u2019s tech stack allows use cases to be deployed across multiple channels. Personalisation takes place via the site, in email, via WhatsApp and via Google Ads.<\/p>\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\" id=\"4r-framework\">4R-framework<\/h3>\n<p>Nubikk applies personalisation not only across different channels, but also at different points in the customer journey. In this case the 4R framework is applied for this purpose:<\/p>\n<ul class=\"wp-block-list\">\n<li>Recognise &#8211; recognise visitors.<\/li>\n<li>Recommend &#8211; make appropriate recommendations to visitors.<\/li>\n<li>Remember &#8211; remind visitors about products or uncompleted check-outs.<\/li>\n<li>Re-purchase &#8211; encourage repeat purchases.<\/li>\n<\/ul>\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\" id=\"recognise\">Recognise<\/h3>\n<p>Visitors are recognised on category pages and on the homepage. But the type of visitor is also recognised.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h4 class=\"wp-block-heading\">Recognised by name, and by category<\/h4>\n<p>The CDP recognises what kind of category page someone is on. Based on this, it adjusts the header image of the sign-up form for receiving mailings. It takes into account interest in men\u2019s shoes, women\u2019s shoes or children\u2019s shoes. Data that is also used directly in the registration confirmation.<\/p>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"393\" height=\"747\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-subscribe-en-1.webp\" alt=\"\" class=\"wp-image-170365\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-subscribe-en-1.webp 393w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-subscribe-en-1-158x300.webp 158w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-subscribe-en-1-100x190.webp 100w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-subscribe-en-1-44x84.webp 44w\" sizes=\"auto, (max-width: 393px) 100vw, 393px\" \/><\/figure>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"393\" height=\"747\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-subscribe-en-2.webp\" alt=\"\" class=\"wp-image-170372\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-subscribe-en-2.webp 393w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-subscribe-en-2-158x300.webp 158w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-subscribe-en-2-100x190.webp 100w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-subscribe-en-2-44x84.webp 44w\" sizes=\"auto, (max-width: 393px) 100vw, 393px\" \/><\/figure>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"393\" height=\"747\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-subscribe-en-3.webp\" alt=\"\" class=\"wp-image-170379\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-subscribe-en-3.webp 393w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-subscribe-en-3-158x300.webp 158w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-subscribe-en-3-100x190.webp 100w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-subscribe-en-3-44x84.webp 44w\" sizes=\"auto, (max-width: 393px) 100vw, 393px\" \/><\/figure>\n<\/div>\n<\/div>\n<p class=\"has-text-align-center\"><em>Personalised application form: recognising interest type of shoes<\/em><\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h4 class=\"wp-block-heading\">Recognise visitors on homepage<\/h4>\n<p>As soon as the CDP recognises that someone is interested in men\u2019s products, the homepage banner is automatically adjusted. If their interest is in women\u2019s shoes, the page image is adjusted accordingly.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h4 class=\"wp-block-heading\">Recognise different types of visitors<\/h4>\n<p>Different types of visitors are automatically recognised (with the right settings). Think of new or returning visitors, customers, newsletter subscribers, etc. In turn, you can use this data to show or not show certain personalisations. Such as an exclusive SALE or earlier start of the SALE for newsletter subscribers.<\/p>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"448\" height=\"782\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-menu-en-1.webp\" alt=\"\" class=\"wp-image-170323\" style=\"width:auto;height:450px\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-menu-en-1.webp 448w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-menu-en-1-172x300.webp 172w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-menu-en-1-109x190.webp 109w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-menu-en-1-44x77.webp 44w\" sizes=\"auto, (max-width: 448px) 100vw, 448px\" \/><\/figure>\n<\/div>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"448\" height=\"782\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-menu-en-2.webp\" alt=\"\" class=\"wp-image-170316\" style=\"width:auto;height:450px\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-menu-en-2.webp 448w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-menu-en-2-172x300.webp 172w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-menu-en-2-109x190.webp 109w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-menu-en-2-44x77.webp 44w\" sizes=\"auto, (max-width: 448px) 100vw, 448px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<p class=\"has-text-align-center\"><em>Menu personalised: only visitors with an email opt-in get early access<\/em><\/p>\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\" id=\"recommend\">Recommend<\/h3>\n<p>Recommending products takes place directly on the various Product Detail Pages (PDPs) and in newsletters.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h4 class=\"wp-block-heading\">Personalisation on PDP<\/h4>\n<p>Much of Nubikk\u2019s traffic comes in via Google Shopping, so visitors land directly on a PDP. This makes it important to show comparable alternative products, automatically taking gender into account. Those interested in men\u2019s shoes are shown alternative men\u2019s shoes etc.<\/p>\n<p>In addition, these recommendations are adapted to previous interactions and previous behaviour on the site. Think: preferences for shoe type, colour and desired size. This form of personalisation is extremely sophisticated and only possible if you build complete profiles of visitors &#8211; with the right permissions &#8211; and then use that data to make the experience as personal as possible.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h4 class=\"wp-block-heading\">Personalisation in the newsletter<\/h4>\n<p>Visitors who opt in receive bulk mailings with personalised product recommendations. This is how Nubikk uses <em>Recommended for you<\/em> content blocks They set these up in <a href=\"https:\/\/spotler.com\/en-de\/mailplus\" data-type=\"page\" data-id=\"78110\">Spotler\u2019s Mail+ <\/a>email builder.<\/p>\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\" id=\"remember\">Remember<\/h3>\n<p>And should a newsletter reader click through to the site from such a personalised recommendation, Nubikk will always try to make their experience as personal as possible. Visitors who arrive from this route are easy to identify and accomodate. But even if you arrive at the site via another route, the CDP works hard to harness known and stored data to create a personalised experience.<\/p>\n<p>In addition, current behaviour on the site is used for personalisation purposes. For example, if you leave a shopping cart, Nubikk reminds you of it. The same applies to visitors who are already in the check-out and click away from the site.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h4 class=\"wp-block-heading\">Abandoned cart and abandoned check-out<\/h4>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"335\" height=\"503\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-abandonedcart-en-1.webp\" alt=\"\" class=\"wp-image-170351\" style=\"object-fit:cover\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-abandonedcart-en-1.webp 335w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-abandonedcart-en-1-200x300.webp 200w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-abandonedcart-en-1-127x190.webp 127w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-abandonedcart-en-1-44x66.webp 44w\" sizes=\"auto, (max-width: 335px) 100vw, 335px\" \/><\/figure>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"335\" height=\"503\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-abandonedcart-en-2.webp\" alt=\"\" class=\"wp-image-170344\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-abandonedcart-en-2.webp 335w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-abandonedcart-en-2-200x300.webp 200w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-abandonedcart-en-2-127x190.webp 127w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-abandonedcart-en-2-44x66.webp 44w\" sizes=\"auto, (max-width: 335px) 100vw, 335px\" \/><\/figure>\n<\/div>\n<\/div>\n<p>For Nubikk, the abandoned check-out works better than the abandoned cart emails. The conversion rate of the mail campaign has an uplift of 8.92% and of the abandoned checkout is 13.21%. According to DAYLEE, it is important that companies not only set up an abandoned cart campaign, but also remind visitors that they have not completed a check-out.<\/p>\n<p>Furthermore, Nubikk works on the site with an overlay showing the last products added. With this, Nubikk reminds returning visitors that they still have products in their shopping basket.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h4 class=\"wp-block-heading\">E-mail and on-site price drop<\/h4>\n<p>Nubikk organises a Seasonal Sale twice a year. If visitors have viewed products participating in a sales offer and have not yet purchased them, Nubikk works with a price drop via email and on the site. These forms of personalisation work well for Nubikk, with the email price drop achieving a Conversion Rate uplift of 7.85%.<\/p>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"355\" height=\"518\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-pricedrop-en.webp\" alt=\"\" class=\"wp-image-170400\" style=\"width:auto;height:472px\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-pricedrop-en.webp 355w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-pricedrop-en-206x300.webp 206w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-pricedrop-en-130x190.webp 130w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-pricedrop-en-44x64.webp 44w\" sizes=\"auto, (max-width: 355px) 100vw, 355px\" \/><\/figure>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"290\" height=\"472\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-salesalert-en.webp\" alt=\"\" class=\"wp-image-170393\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-salesalert-en.webp 290w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-salesalert-en-184x300.webp 184w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-salesalert-en-117x190.webp 117w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-salesalert-en-44x72.webp 44w\" sizes=\"auto, (max-width: 290px) 100vw, 290px\" \/><\/figure>\n<\/div>\n<\/div>\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\" id=\"whatsapp-campaign\">Remember: WhatsApp-campaign<\/h3>\n<p>Sending WhatsApp messages is still in a Test &amp; Learn phase. Initial results are positive. WhatsApp is seen as a complement to email messaging and not a replacement for it. WhatsApp messages are now being used for two purposes.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h4 class=\"wp-block-heading\">WhatsApp: final sale and product launch<\/h4>\n<p>WhatsApp messages are sent at a final sale and at a product launch.<\/p>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"217\" height=\"401\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-whatsapp-en-1.webp\" alt=\"\" class=\"wp-image-170386\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-whatsapp-en-1.webp 217w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-whatsapp-en-1-162x300.webp 162w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-whatsapp-en-1-103x190.webp 103w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-whatsapp-en-1-44x81.webp 44w\" sizes=\"auto, (max-width: 217px) 100vw, 217px\" \/><\/figure>\n<\/div>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"217\" height=\"401\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-whatsapp-en-2.webp\" alt=\"\" class=\"wp-image-170358\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-whatsapp-en-2.webp 217w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-whatsapp-en-2-162x300.webp 162w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-whatsapp-en-2-103x190.webp 103w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-whatsapp-en-2-44x81.webp 44w\" sizes=\"auto, (max-width: 217px) 100vw, 217px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<p class=\"has-text-align-center\"><em>WhatsApp: used for final sales and for product launches<\/em><\/p>\n<p>Posts about the final sale achieve an Open Rate of 77%, a Click Rate of 56% and a Conversion Rate of 31%. For the product launch, the rates are 67%, 42% and 7%.<\/p>\n<p>In the short term, WhatsApp campaigns will be expanded:<\/p>\n<ul class=\"wp-block-list\">\n<li>Starting with the first automations. Think: abandoned cart and price drop automation.<\/li>\n<li>Back-in-stock notifications.<\/li>\n<li>Personalise WhatsApp messages by having the CDP create smart audiences.<\/li>\n<\/ul>\n<p>Furthermore, there is a desire to use WhatsApp not only as a marketing channel, but also as a service channel. For example: <em>We see that your emails are not arriving. Is your email address still correct?<\/em><\/p>\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\" id=\"re-purchase\">Re-purchase<\/h3>\n<p>Finally, personalisation with the aim of helping customers and encouraging repeat purchases.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h4 class=\"wp-block-heading\">Insert shoe size on returning visit<\/h4>\n<p>The CDP remembers which size customers ordered last time. This data is of course stored in the customer\u2019s profile. If this customer returns to the site, then the PDP displays a message such as Last time you ordered size 42 and the size is also already selected.<\/p>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"421\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-shoesize-en.webp\" alt=\"\" class=\"wp-image-170295\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-shoesize-en.webp 770w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-shoesize-en-300x164.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-shoesize-en-768x420.webp 768w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-shoesize-en-767x419.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-shoesize-en-348x190.webp 348w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-shoesize-en-44x24.webp 44w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><\/figure>\n<div style=\"height:70px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" id=\"take-aways-successes-roadmap\">Take-aways, successes and roadmap<\/h2>\n<p>As you have read above, Nubikk applies personalisation on many different channels and at different points in the Customer Journey. For Nubikk, this is an important part of its business strategy, which focuses on building loyal customer relationships and generating more conversions.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\" id=\"success-with-personalisation\">Success with personalisation<\/h3>\n<p>The aforementioned figures speak for themselves. The personalised abandoned check-out achieves a whopping 13.21% conversion rate uplift, the open rate of a WhatsApp message with a final sale is high at 77%. And so is the Conversion Rate of such a message: 31%.<\/p>\n<p>Nubikk manages to achieve these results because the company is explicitly committed to personalisation. And because they are working with DAYLEE, a specialist in developing and putting advanced personalisation techniques live, and deploying Spotler, with a proven track record in developing data-driven software products, the delivery matches Nubikk\u2019s ambitions.<\/p>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"300\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-breaker.webp\" alt=\"\" class=\"wp-image-169087\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-breaker.webp 770w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-breaker-300x117.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-breaker-768x299.webp 768w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-breaker-767x299.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-breaker-488x190.webp 488w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/06\/case-nubikk-breaker-44x17.webp 44w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><\/figure>\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\" id=\"roadmap-three-new-use-cases\">Roadmap; three new use cases<\/h3>\n<p>Nubikk\u2019s results so far have been great, but they aren\u2019t stopping there! For instance, the following three items are on the roadmap:<\/p>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<ul class=\"wp-block-list\">\n<li>Suppose a customer has ordered white trainers. As soon as we recognise that a shoe is close to replacement, we want to send a message through the appropriate channel: email, ads or via WhatsApp.<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li>Say we recognise that a customer always buys a certain type of shoe and that this type of shoe comes in a new colour, we would like to share that with the customer.<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li>Suppose we see that certain customers only place one order, we want to use Predictive AI to create audiences with the highest probability of a follow-up purchase.<\/li>\n<\/ul>\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-group\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h3 class=\"wp-block-heading\" id=\"key-take-aways\">Key take-aways<\/h3>\n<ol class=\"wp-block-list\">\n<li>Make sure you have a good data foundation; without it, personalisation becomes very difficult.<\/li>\n<li>Don\u2019t just do personalisation on the side; make it a monthly process.<\/li>\n<li>Test &amp; Learn continuously; that\u2019s how you get better and better.<\/li>\n<\/ol>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full no-bot-margin\"><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"1040\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/05\/shopware-connect.webp\" alt=\"\" class=\"wp-image-165060\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/05\/shopware-connect.webp 1140w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/05\/shopware-connect-300x274.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/05\/shopware-connect-1024x934.webp 1024w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/05\/shopware-connect-768x701.webp 768w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/05\/shopware-connect-767x700.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/05\/shopware-connect-208x190.webp 208w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/05\/shopware-connect-817x745.webp 817w\" sizes=\"auto, (max-width: 1140px) 100vw, 1140px\" \/><\/figure>\n<\/div>\n<\/div>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div style=\"height:70px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-group has-light-blue-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Inspired?<\/h3>\n<p>Do you also want to score as well with your online marketing as Nubikk? Would you like to know more about <a href=\"https:\/\/spotler.com\/en-de\/products\" data-type=\"link\" data-id=\"https:\/\/spotler.com\/products\">Spotler\u2019s products<\/a>? <a href=\"https:\/\/spotler.com\/en-de\/contact\" data-type=\"link\" data-id=\"https:\/\/spotler.com\/contact\">Contact us<\/a> or <a href=\"https:\/\/spotler.com\/en-de\/demo\" data-type=\"link\" data-id=\"https:\/\/spotler.com\/demo\">book a demo<\/a> and discover the many possibilities we can offer you.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Nubikk is successful with the personalisation strategy they apply on their website, in emails and WhatsApp messages.<\/p>\n","protected":false},"featured_media":166422,"template":"","cat_industry":[1460],"cat_topic":[1461,1001,1687,1492],"class_list":["post-170407","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","cat_industry-ecommerce-retail-en-de","cat_topic-cdp-en-de","cat_topic-email-marketing-en-de","cat_topic-strategy-en-de","cat_topic-whatsapp-marketing-en-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/spotler.com\/en-de\/wp-json\/wp\/v2\/case-studies\/170407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spotler.com\/en-de\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/spotler.com\/en-de\/wp-json\/wp\/v2\/types\/case-studies"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/spotler.com\/en-de\/wp-json\/wp\/v2\/media\/166422"}],"wp:attachment":[{"href":"https:\/\/spotler.com\/en-de\/wp-json\/wp\/v2\/media?parent=170407"}],"wp:term":[{"taxonomy":"cat_industry","embeddable":true,"href":"https:\/\/spotler.com\/en-de\/wp-json\/wp\/v2\/cat_industry?post=170407"},{"taxonomy":"cat_topic","embeddable":true,"href":"https:\/\/spotler.com\/en-de\/wp-json\/wp\/v2\/cat_topic?post=170407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}