{"id":146545,"date":"2024-11-27T15:09:05","date_gmt":"2024-11-27T14:09:05","guid":{"rendered":"https:\/\/spotler.com\/guides\/what-is-site-search"},"modified":"2025-09-29T16:20:20","modified_gmt":"2025-09-29T14:20:20","slug":"what-is-site-search","status":"publish","type":"guides","link":"https:\/\/spotler.com\/en-de\/guides\/what-is-site-search","title":{"rendered":"What is site search?"},"content":{"rendered":"<div class=\"wp-block-cover\"><img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"400\" class=\"wp-block-cover__image-background wp-image-146171\" alt=\"\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_header.webp\" data-object-fit=\"cover\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_header.webp 770w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_header-300x156.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_header-768x399.webp 768w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_header-767x398.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_header-366x190.webp 366w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim-40 has-background-dim\"><\/span><\/p>\n<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color has-large-font-size wp-elements-c3722bda83a93ea91bfe17a8742067aa\">What is site search?<\/h1>\n<\/div>\n<\/div>\n<p><strong>Thanks to your hard work on your product and content, customers can find you easily amongst the noise of the internet via online search. But then they land on your website and have to click around to find what they\u2019re after.<\/strong><\/p>\n<p>Site search is the solution. Think of it as Google Search just for your site; with a simple text input, you can guide your customers to precisely where they want to go.<\/p>\n<h2 class=\"wp-block-heading\" id=\"interessant\">Why is site search interesting for marketers?<\/h2>\n<p>It is interesting for marketers because site search is a part of your site. And it doesn&#8217;t matter whether you run a blog site or a web shop with two thousand articles. Furthermore, it is interesting for marketers because the result of a search should match the search intention of the website visitor.<\/p>\n<p>Of course, the result of a search is a summary of content that matches the keywords entered. But here&#8217;s the thing: does that summary also match the search intent or search need of the website visitor?<\/p>\n<p>Marketers understand that an optimal match between search needs and presented search results is good for engagement or user experience as well as for conversion. Furthermore, you can optimise your site with good search functionality. A possible mismatch between the page visitors land on and the content they are looking for can be solved with a well-designed search functionality.<\/p>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_searching-1024x576.webp\" alt=\"\" class=\"wp-image-146383\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_searching-1024x576.webp 1024w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_searching-300x169.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_searching-768x432.webp 768w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_searching-767x431.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_searching-338x190.webp 338w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_searching-817x459.webp 817w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_searching.webp 1366w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<h3 class=\"wp-block-heading\">Site search can lower your website bounce rate<\/h3>\n<p>The percentage of visitors who come to your site and do not perform any follow-up action is called the website bounce rate. A follow-up action refers to clicking on a link, filling out a form or making a purchase.<\/p>\n<h3 class=\"wp-block-heading\">Positive for your Google Ranking<\/h3>\n<p>Despite Google revealing little about how websites are evaluated when determining search rankings, it is not inconceivable that the bounce rate plays a role in it. An extensive study by the <a href=\"https:\/\/www.semrush.com\/ranking-factors\/\" target=\"_blank\" rel=\"noreferrer noopener\">well-known SEMrush shows that<\/a>.<\/p>\n<p>Once you add site search to your site, you invite visitors to enter a search query if they don&#8217;t see the desired result immediately in front of them. In this way, you can prevent visitors from leaving your site immediately. You still have a chance, so to speak, to entice them to stay longer on your site.<\/p>\n<p>Condition is: the displayed result must meet the search intention. Otherwise, your visitor will still leave. In short, your site search must be good.<\/p>\n<h2 class=\"wp-block-heading\" id=\"kenmerken\">What are the main characteristics of good site search?<\/h2>\n<p>A good site search has the following characteristics: delivers <strong>relevant<\/strong> search results, delivers these results <strong>immediately <\/strong>and without delay, can cope well with <strong>spelling errors and synonyms<\/strong>, is <strong>personalised <\/strong>to user behaviour and offers <strong>sufficient filtering and sorting options<\/strong>.<\/p>\n<h3 class=\"wp-block-heading\">Relevance: search results aligned with search intent<\/h3>\n<p>Whether your visitors find what they are looking for on your site depends largely on your offerings. Your content &#8211; in whatever form &#8211; will have to be relevant.<\/p>\n<p>If someone searches &#8216;long-sleeved running shirt&#8217; in your sportswear webshop, but you only sell short-sleeved running shirts, they aren&#8217;t going to hang around. Site search will only help your bottom line if you have relevant content to find in the first place!<\/p>\n<h3 class=\"wp-block-heading\">Know what visitors type in<\/h3>\n<p>Do keyword research to find out how people are searching for your content. Do they prefer to type in \u201crunning clothes winter\u201d or \u201crunning\u201d or indeed exactly \u201clong-sleeved running shirt\u201d? If you want to know more about that, check out <a href=\"https:\/\/ads.google.com\/intl\/nl_nl\/home\/tools\/keyword-planner\/\" target=\"_blank\" rel=\"noreferrer noopener\">Google Ads&#8217; keyword planner<\/a>.<\/p>\n<p>The next step is to give your content the right title tags and meta descriptions . If you give your content the right titles and descriptions, it&#8217;s more likely that a search will return the right results. Not only on your own site through your own site search, but ultimately through Google. An example from Nike:<\/p>\n<div class=\"wp-block-image is-style-default\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"201\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/nike_content_en-e1732868015560.webp\" alt=\"\" class=\"wp-image-146390\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/nike_content_en-e1732868015560.webp 700w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/nike_content_en-e1732868015560-300x86.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/nike_content_en-e1732868015560-662x190.webp 662w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n<h3 class=\"wp-block-heading\">Site search is wise for any website<\/h3>\n<p>Posting the right titles and descriptions applies not only to web shops, but also to sites that post other content. Think: sites with lots of written articles, sites with lots of images, sites with overviews or rankings (e.g. sports results). Of course: the larger and more diverse the site, the more important site search is. Still, even small sites can benefit from the advantages of site search. <a href=\"https:\/\/wordpress.com\/themes\" target=\"_blank\" rel=\"noreferrer noopener\">In WordPress<\/a>, you can even use free web templates including search capabilities.So you can start using site search with very little fuss..<\/p>\n<p>To give another example of how organisations do their best to display search results which are as relevant as possible: take a look at the example from B&amp;Qwith the search result on the query &#8216;watering can&#8217;. showing an image of the product and its buyer reviews along with the price on the search results page makes it easy to choose exactly the right one.<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"602\" height=\"382\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/wateringcan.webp\" alt=\"\" class=\"wp-image-146530\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/wateringcan.webp 602w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/wateringcan-300x190.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/wateringcan-299x190.webp 299w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/wateringcan-600x382.webp 600w\" sizes=\"auto, (max-width: 602px) 100vw, 602px\" \/><\/figure>\n<\/div>\n<h3 class=\"wp-block-heading\">Speed: instant results without delay<\/h3>\n<p>There are many techniques you can apply to <a href=\"https:\/\/pagespeed.web.dev\/\" data-type=\"link\" data-id=\"https:\/\/pagespeed.web.dev\/\" target=\"_blank\" rel=\"noreferrer noopener\">improve the<\/a> speed at which query results are displayed. We&#8217;re getting into the technical world of SQL, Python, software development and data science here.<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"602\" height=\"387\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/pagespeed.webp\" alt=\"Google Page Speed Insights look at coding elements, not just content\" class=\"wp-image-146537\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/pagespeed.webp 602w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/pagespeed-300x193.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/pagespeed-296x190.webp 296w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/pagespeed-600x387.webp 600w\" sizes=\"auto, (max-width: 602px) 100vw, 602px\" \/><figcaption class=\"wp-element-caption\">Google Page Speed Insights look at coding elements, not just content<\/figcaption><\/figure>\n<\/div>\n<p>In addition to showing relevant search results, speed is important. You can be so relevant with your search results but if a visitor has to wait a long time for this result, he will still drop out. And by \u201clong wait,\u201d think longer than three seconds.<\/p>\n<h3 class=\"wp-block-heading\">Use effective indexing<\/h3>\n<p>In simple terms; suppose you have a textbook in your hands and you are looking for information on one specific subject. Flipping through every page from start to finish would be a slow and frustrating exercise. For this reason, you will often find an index or register in textbooks:<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"394\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/index-1.webp\" alt=\"index or register in textbooks\" class=\"wp-image-146398\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/index-1.webp 700w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/index-1-300x169.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/index-1-338x190.webp 338w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n<p>A book that you hold in your hands is a fixed thing. A book index can be written once and every reference is also fixed. But a Web site is constantly changing. Products change, blog articles change, topics are added et cetera. You will have to keep track of all this. You can no doubt imagine that effective indexing is important for the speed with which relevant search results are displayed.<\/p>\n<h3 class=\"wp-block-heading\">Error tolerance: dealing with spelling mistakes and synonyms<\/h3>\n<p>We\u2019ve all done this when we\u2019re in a rush:<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"197\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_correction-e1732868076321.webp\" alt=\"\" class=\"wp-image-146405\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_correction-e1732868076321.webp 700w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_correction-e1732868076321-300x84.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_correction-e1732868076321-675x190.webp 675w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n<p>Good site search takes typos and misspellings into account. If the search result is a blank screen or &#8220;no results&#8221;, many of us will conclude that the content being searched for does not exist. Especially if a website visitor types in &#8220;sneaker&#8221; and the site search only accounts for &#8220;sneakers&#8221;. In this case, there is not even a misspelling.<\/p>\n<p>Another common obstacle has to do with synonyms. It&#8217;s a shame if a website visitor types in \u201cdenim&#8221;, and your site search only knows about \u201cjeans&#8221;. Good site search is equipped with intelligent fault tolerance. This includes the following:<\/p>\n<ul class=\"wp-block-list\">\n<li>Automatic language recognition including the ability to expand word lists.<\/li>\n<li>Fully integrated synonym lists plus the ability to enrich these lists.<\/li>\n<li>Availability of an online assistant or help function.<\/li>\n<li>Integrated spell check and auto complete function.<\/li>\n<li>Ability to display commonly used search terms and information such as \u201cothers also searched for\u201d or \u201cdo you maybe mean + search term\u201d.<\/li>\n<li>Functionality that prevents users from seeing blank pages for zero hits.<\/li>\n<\/ul>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_hardware_store-1024x576.webp\" alt=\"Compare site search with convenient navigation in a physical shop\" class=\"wp-image-146101\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_hardware_store-1024x576.webp 1024w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_hardware_store-300x169.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_hardware_store-768x432.webp 768w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_hardware_store-767x431.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_hardware_store-338x190.webp 338w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_hardware_store-817x459.webp 817w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_hardware_store.webp 1366w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<h3 class=\"wp-block-heading\">Filters and sorting options: enable search refinement<\/h3>\n<p>Another way to help website visitors search your site is to use filters and sorting options. Compare it to a shopping spree in a physical store. If you&#8217;re looking for a halogen bulb in a hardware store, you walk to the shelves that say \u201cLighting\u201d above it. This prevents you from having to go through the entire hardware store. As a visitor, you filter your search &#8211; I am looking for a halogen bulb &#8211; by looking at the shelves where you will most likely encounter this bulb. Online, you can apply this kind of filter as well. And preferably also highly visible:<\/p>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_christmas-1024x576.webp\" alt=\"Finding christmas gifts on the website of Dutch retailer HEMA\" class=\"wp-image-146412\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_christmas-1024x576.webp 1024w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_christmas-300x169.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_christmas-768x432.webp 768w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_christmas-767x431.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_christmas-338x190.webp 338w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_christmas-817x459.webp 817w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_christmas.webp 1366w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<p>You can filter your search &#8211; I&#8217;m looking for Christmas baubles &#8211; by different categories. At Hema, you can &#8220;get there&#8221; by clicking on the category &#8220;Christmas&#8221;, then on the category &#8220;Christmas decorations&#8221;, and then further on &#8220;Christmas tree decorations&#8221;. You can also see that the last category is already in the second layer of search categories. Placing and sorting categories is a science in itself. You can run A\/B tests and eye-tracking studies to see which categories rank best in which spot on your site.<\/p>\n<p>As you can see, Hema&#8217;s top level of categories puts Black Friday above Christmas. You can see this as being calendar-driven or based on the fact at the time of writing, we are closer to Black Friday than Christmas, so it&#8217;s more prominent in shoppers&#8217; minds.<\/p>\n<p>Besides good filters and categories, you can further organise your site search with so-called sorting functions. As an example, this involves the following:<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"394\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_christmasballs.webp\" alt=\"The search results for christmas balls at HEMA\" class=\"wp-image-146419\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_christmasballs.webp 700w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_christmasballs-300x169.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/site_search_christmasballs-338x190.webp 338w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n<p>You apply sorting functions as an extra refinement to the search result (afterwards) or you ask for it before showing the search result. For example, consider a travel agency that uses your family composition to filter search results. If you want to set up site search properly, it is important to think carefully about filters and sorting options.<\/p>\n<h2 class=\"wp-block-heading\" id=\"personalised\">What is personalised site search?<\/h2>\n<p>Modern web shops in particular employ many techniques to offer personalised site search. With personalised site search, the preferences of individual visitors are taken into account, so that everyone who searches sees unique results. Or in other words: the results you show after a search like \u201crunning shirt with long sleeves\u201d depend on the individual visitor, the time of search and the behaviour of previous visitors on this specific query. A brief explanation:<\/p>\n<h3 class=\"wp-block-heading\">Personalisation: take previous user behaviour into account<\/h3>\n<p>Some personalisation techniques commonly used:<\/p>\n<h4 class=\"wp-block-heading\">Setting ranking rules<\/h4>\n<p>You could show the newest products, the best-selling, the content with the best reviews, the last viewed, and the previously booked or bought products more or less prominently. For example, you can set ranking rules by location and provide information such as \u201cin stock at the nearest branch\u201d.<\/p>\n<h4 class=\"wp-block-heading\">Display results based on segmentation knowledge<\/h4>\n<p>If you know that someone falls into the following segments: woman, runner and outdoors and you know it&#8217;s November and not July, can you show &#8216;women&#8217;s long-sleeved running shirts&#8217; to the outdoors runner who types in &#8216;shirt&#8217;?<\/p>\n<h4 class=\"wp-block-heading\">Prioritise popular searches<\/h4>\n<p>If certain &#8216;running shirts with long sleeves&#8217; are selling well, you can then display them more prominently to not only improve conversion, but also to better match a potential search intent.<\/p>\n<h4 class=\"wp-block-heading\">Refine by customer profiles<\/h4>\n<p>You might show the light blue as the default in the images of some &#8216;long-sleeved running shirts&#8217; because website visitors prefer this colour. Or you could stop showing the &#8216;long sleeve running shirts&#8217; sold out in size M because you know that the website visitor only orders this size.<\/p>\n<p>If you take the above into account when showing your search results, you will quickly see how site search helps in engagement and conversion.<\/p>\n<h3 class=\"wp-block-heading\">Personalisation: build better customer profiles<\/h3>\n<p>Personalised site search helps not only the website visitor, but also the organisation offering this site search. With it, organisations can build better customer profiles. From there, patterns often emerge that make it possible to better identify customers and customer groups and retarget them more effectively.<\/p>\n<p>Suppose a customer group falls into the outdoor running category and you notice that this group searches a lot on &#8216;winter offer running shirt&#8217; but ultimately does not place an order. You might be able to entice this group again if you can offer a nice discount on certain shirts. In this way, site search helps organisations get a better grip on customer behaviour.<\/p>\n<h2 class=\"wp-block-heading\" id=\"ux\">Which UX design principles are important for site search?<\/h2>\n<p>A good design of your site search is important. But not only that. Your site search on your website must also be easy to find and easy to use. A number of UX design principles apply here:<\/p>\n<h3 class=\"wp-block-heading\">Use an input field and a magnifying glass<\/h3>\n<p>Everyone knows Google. And Google uses an input field and a magnifying glass for site search. Often the input field has the term \u201cSearch\u2026\u201d placed in gray (watermark).<\/p>\n<p>Furthermore, make sure that the magnifying glass is placed from a right-handed person&#8217;s perspective and that the magnifying glass is easily distinguishable from the input field. Furthermore, for the input field, make it long enough. A term like \u201clong-sleeved running shirt\u201d should fit into it. The layout of the example below is sufficient:<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"337\" height=\"64\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/image-1.png\" alt=\"Example of a search query\" class=\"wp-image-146132\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/image-1.png 337w, https:\/\/spotler.com\/wp-content\/uploads\/2024\/11\/image-1-300x57.png 300w\" sizes=\"auto, (max-width: 337px) 100vw, 337px\" \/><\/figure>\n<\/div>\n<p>Of course, the design depends on your own house style, but if you look closely at the examples you will see that site search is sometimes also equipped with a third element. Besides the input field and the magnifying glass. This third element can be a microphone if you support voice search or a hamburger menu or pull-down menu if you offer filters.<\/p>\n<h3 class=\"wp-block-heading\">Place site search in a prominent place<\/h3>\n<p>Site search should be given a prominent place. Preferably at the very top of your website and near your categories or filters. It is also a good idea to make your site search a sticky element (so it stays visible as a user scrolls down the page). Or else: make sure your site search is visible on every page. In addition, it is important not to forget your 404 page. Especially in that place, site search should be present.<\/p>\n<h3 class=\"wp-block-heading\">Important: formatting and layout of search results<\/h3>\n<p>How best to display search results on a product page or summary page is a field of expertise in itself. It&#8217;s the world of PLPs, or Product Listing Pages. And it won&#8217;t surprise you: there&#8217;s a lot involved. Important aspects to watch out for:<\/p>\n<ul class=\"wp-block-list\">\n<li>A good PLP promotes the search results.<\/li>\n<li>A good PLP increases the visitor&#8217;s involvement or engagement with your website<\/li>\n<li>In the case of a webshop: a good PLP makes the path to a purchase easy<\/li>\n<\/ul>\n<p>The design of a PLP depends in part on personalised search options, the amount of items you can display, the filters and sorting options you apply and the amount of details you want to include with each search result.<\/p>\n<p>As a marketer or communications specialist, it&#8217;s great fun to delve into all the design principles that go into setting up PLPs. You then gain a lot of knowledge about breadcrumbs, product or content descriptions, images, page design, the right place for sorting options, showing ratings, colors and sizes or even about whether or not to place currency signs for monetary amounts. Researchers from Cornell University in the United States have <a href=\"https:\/\/ecommons.cornell.edu\/items\/1ca7d603-ee0c-4721-9003-91ca4f87cfa2\" target=\"_blank\" rel=\"noreferrer noopener\">studied the impact of this choice<\/a>.<\/p>\n<h2 class=\"wp-block-heading\" id=\"voordelen\">What are the benefits of site search?<\/h2>\n<p>To summarise all the possible benefits of site search:<\/p>\n<h4 class=\"wp-block-heading\">Improved user experience<\/h4>\n<ul class=\"wp-block-list\">\n<li>Visitors find what they are looking for faster.<\/li>\n<li>Less frustration when navigating the website.<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\">Counteracting website bounce rate<\/h4>\n<ul class=\"wp-block-list\">\n<li>Additional motivation to search for the right content anyway.<\/li>\n<li>Invitation to continue searching in case of a 404.<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\">Higher conversion rates<\/h4>\n<ul class=\"wp-block-list\">\n<li>\u2022 Users using site search often have a clear goal and convert faster.<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\">Insight into visitor behaviour<\/h4>\n<ul class=\"wp-block-list\">\n<li>Analysis of search terms provides valuable data about what visitors want.<\/li>\n<li>Identify gaps in content or products.<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\">Personalisation and relevance<\/h4>\n<ul class=\"wp-block-list\">\n<li>Recommendations and related results can help visitors move forward in a targeted way.<\/li>\n<li><a href=\"https:\/\/spotler.com\/en-de\/solutions\/use-cases\/personalised-site-search\">Dynamic adjustments to search results<\/a> based on previous interactions.<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\">Better product or content discovery<\/h4>\n<ul class=\"wp-block-list\">\n<li>Less visible or new products are found through search functionality.<\/li>\n<li>It encourages cross-selling and upselling.<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\">Time savings for customers and teams<\/h4>\n<ul class=\"wp-block-list\">\n<li>Customers find answers faster without having to click through many pages.<\/li>\n<li><a href=\"https:\/\/spotler.com\/en-gb\/blog\/how-to-boss-customer-service-both-pre-and-post-sale\">Customer service<\/a> is less burdened because users find their own solutions.<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\">SEO support<\/h4>\n<ul class=\"wp-block-list\">\n<li>Keywords from site search can provide insight into content strategies and external SEO.<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\">Increasing loyalty and satisfaction<\/h4>\n<ul class=\"wp-block-list\">\n<li>A smooth search experience encourages users to return.<\/li>\n<li>Customers feel heard and understood by a well-functioning search function.<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\" id=\"ai\">How does AI help with site search?<\/h2>\n<p>AI is playing an increasing role in improving site search. It makes search experiences smarter, more relevant and more responsive to users&#8217; needs. AI can be especially helpful in figuring out search intent.<\/p>\n<h3 class=\"wp-block-heading\">Big help in semantic search<\/h3>\n<p>Generative AI is great at helping searchers with synonyms and alternatives. It effortlessly connects &#8220;notebook,&#8221; &#8220;computer,&#8221; and &#8220;laptop&#8221; in one semantic field. In addition, AI is a great spell checker, and multilingualism is no problem at all.<\/p>\n<p>Precisely because of these broad semantic capabilities, AI will also be able to show content that is less visible, or that cannot be matched directly with the entered keywords. In this way, you might show unexpected &#8211; but related &#8211; content. AI in site search can thus contribute perfectly well to cross- and upselling.<\/p>\n<h3 class=\"wp-block-heading\">More capable of natural language processing or NLP<\/h3>\n<p>Site search works best with keywords. Yet many website visitors will also consult site search for more \u201chuman\u201d queries. Consider: <em>How can I best return products?<\/em> or <em>How can I contact you?<\/em> It is difficult for software to understand these questions &#8216;in their entirety.&#8217; AI can help with this. AI is better at Natural Linguistic Programming (NLP) (understanding how humans really talk).<\/p>\n<h3 class=\"wp-block-heading\">Great support for Voice Search<\/h3>\n<p>The capabilities of NLP also make AI an excellent partner in Voice Search. Interpreting voice search requires sophisticated text-to-speech technology, it requires integration with other systems, and it requires the ability to have search results read aloud. AI can be particularly helpful in all of these areas. Just think in recognising specific speech patterns, preference for certain speech commands and retrieval of previously used speech commands.<\/p>\n<div class=\"wp-block-group has-light-blue-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-dark-blue-color has-text-color has-link-color wp-elements-9b19115b3fc47ee18c237ea60afb32e7\" id=\"demo\">Getting started with Site Search<\/h3>\n<p>Site search is important to marketers because it is a functionality that helps visitors in their search behaviour. If you know how to connect well, it promotes involvement or engagement among visitors and it increases the conversion rate of your site. <strong>Curious to how Spotler can make site search work for you? <\/strong>Sign up for a free demo!<\/p>\n<\/div>\n<\/div>\n<p><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n\/* ]]> *\/\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_87' style='display:none'>\n                        <div class='gform_heading'>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_87'  action='\/en-de\/wp-json\/wp\/v2\/guides\/146545' data-formid='87' novalidate><input type=\"hidden\" value=\"0\" name=\"gpps_page_progression_87\" \/>\n                        <div class='gform-body gform_body'><div id='gform_fields_87' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_87_59\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_59'>Type of request<\/label><div class='ginput_container ginput_container_text'><input name='input_59' id='input_87_59' type='text' value='Demo' class='large'  aria-describedby=\"gfield_description_87_59\"    aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_59'>Requires prefill: \n- Demo\n- Pricing\n- Trial<\/div><\/div><div id=\"field_87_23\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_23'>Prefilled product<\/label><div class='ginput_container ginput_container_text'><input name='input_23' id='input_87_23' type='text' value='Site Search' class='large'  aria-describedby=\"gfield_description_87_23\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_23'>Can be anything. Will be displayed in email and used as a value in the forthcoming webhooks. <\/div><\/div><div id=\"field_87_51\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_51'>Spotler Region (CRM split)<\/label><div class='ginput_container ginput_container_text'><input name='input_51' id='input_87_51' type='text' value='NL' class='large'  aria-describedby=\"gfield_description_87_51\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_51'>Use UK as exception to NL<\/div><\/div><fieldset id=\"field_87_64\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-quarter field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><legend class='gfield_label gform-field-label' >Type of product<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_87_64'>\n\t\t\t<div class='gchoice gchoice_87_64_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_64' type='radio' value='Single'  id='choice_87_64_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_87_64_0' id='label_87_64_0' class='gform-field-label gform-field-label--type-inline'>Single<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_87_64_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_64' type='radio' value='Cloud'  id='choice_87_64_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_87_64_1' id='label_87_64_1' class='gform-field-label gform-field-label--type-inline'>Cloud<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_87_65\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_65'>Show &#039;core products&#039;<\/label><div class='ginput_container ginput_container_text'><input name='input_65' id='input_87_65' type='text' value='no' class='large'  aria-describedby=\"gfield_description_87_65\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_65'>Will give the user an option to display core products rather than Cloud.<\/div><\/div><div id=\"field_87_58\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_58'>Show &#039;more products&#039;<\/label><div class='ginput_container ginput_container_text'><input name='input_58' id='input_87_58' type='text' value='no' class='large'  aria-describedby=\"gfield_description_87_58\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_58'>Will give the user an option to select other products with the one already prefilled.<\/div><\/div><div id=\"field_87_67\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_67'>Show comment field<\/label><div class='ginput_container ginput_container_text'><input name='input_67' id='input_87_67' type='text' value='no' class='large'  aria-describedby=\"gfield_description_87_67\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_67'>Will give the user an option to leave a remark.<\/div><\/div><div id=\"field_87_69\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_69'>Show industry field<\/label><div class='ginput_container ginput_container_text'><input name='input_69' id='input_87_69' type='text' value='no' class='large'  aria-describedby=\"gfield_description_87_69\"  placeholder='yes'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_69'>Removes industry field<\/div><\/div><div id=\"field_87_71\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_71'>Show description field<\/label><div class='ginput_container ginput_container_text'><input name='input_71' id='input_87_71' type='text' value='no' class='large'  aria-describedby=\"gfield_description_87_71\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_71'>Will give the user an option to leave a remark.<\/div><\/div><div id=\"field_87_74\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_74'>Show phone field<\/label><div class='ginput_container ginput_container_text'><input name='input_74' id='input_87_74' type='text' value='yes' class='large'    placeholder='none'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_87_74\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_74'>Show phone field<\/label><div class='ginput_container ginput_container_text'><input name='input_74' id='input_87_74' type='text' value='yes' class='large'    placeholder='none'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_87_61\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><h3 class=\"gsection_title\">Visible form options<\/h3><\/div><fieldset id=\"field_87_34\" class=\"gfield gfield--type-name gfield--input-type-name gfield--width-half gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_above hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >firstname<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name no_last_name no_suffix gf_name_has_1 ginput_container_name gform-grid-row' id='input_87_34'>\n                            \n                            <span id='input_87_34_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_34.3' id='input_87_34_3' value=''   aria-required='true'   placeholder='First name'  \/>\n                                                    <label for='input_87_34_3' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>First name<\/label>\n                                                <\/span>\n                            \n                            \n                            \n                        <\/div><\/fieldset><div id=\"field_87_36\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_36'>company<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_36' id='input_87_36' type='text' value='' class='large'    placeholder='Company name' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_87_24\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gpev-field\"  data-field-class=\"gpev-field\" ><label class='gfield_label gform-field-label' for='input_87_24'>email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_24' id='input_87_24' type='email' value='' class='large'   placeholder='Email address' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_87_35\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_35'>phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_35' id='input_87_35' type='tel' value='' class='large'  placeholder='Phone number' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_87_41\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_41'>industry<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_41' id='input_87_41' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Select your industry<\/option><option value='Automotive' >Automotive<\/option><option value='Banking &amp; Insurance' >Banking &amp; Insurance<\/option><option value='Construction Services' >Construction Services<\/option><option value='Culture &amp; Entertainment' >Culture &amp; Entertainment<\/option><option value='Energy &amp; Natural Resources' >Energy &amp; Natural Resources<\/option><option value='Fast Moving Consumer Goods' >Fast Moving Consumer Goods<\/option><option value='Charity' >Charity<\/option><option value='Wholesale' >Wholesale<\/option><option value='Hotel &amp; catering' >Hotel &amp; catering<\/option><option value='ICT &amp; Internet' >ICT &amp; Internet<\/option><option value='Industry &amp; Producers' >Industry &amp; Producers<\/option><option value='Agriculture' >Agriculture<\/option><option value='Media &amp; Publishing' >Media &amp; Publishing<\/option><option value='Education' >Education<\/option><option value='Government' >Government<\/option><option value='Leisure' >Leisure<\/option><option value='eCommerce' >eCommerce<\/option><option value='Retail' >Retail<\/option><option value='Not for profit' >Not for profit<\/option><option value='Telecom Services &amp; Equipment' >Telecom Services &amp; Equipment<\/option><option value='Travel' >Travel<\/option><option value='Transportation &amp; Logistics' >Transportation &amp; Logistics<\/option><option value='Business Services' >Business Services<\/option><option value='Healthcare' >Healthcare<\/option><option value='Other' >Other<\/option><\/select><\/div><\/div><div id=\"field_87_50\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_50'>industry_uk<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_50' id='input_87_50' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Select your industry<\/option><option value='B2B' >B2B<\/option><option value='B2C' >B2C<\/option><option value='Ecommerce' >Ecommerce<\/option><option value='Government' >Government<\/option><option value='Other' >Other<\/option><\/select><\/div><\/div><div id=\"field_87_55\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_55'>Select a Cloud<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_55' id='input_87_55' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Select a Cloud<\/option><option value='Marketing Cloud for B2B' >Marketing Cloud for B2B<\/option><option value='Marketing Cloud for Commerce' >Marketing Cloud for Commerce<\/option><option value='Service Cloud' >Service Cloud<\/option><\/select><\/div><\/div><fieldset id=\"field_87_57\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Core products<\/legend><div class='ginput_container ginput_container_consent'><input name='input_57.1' id='input_87_57_1' type='checkbox' value='1'    aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_87_57_1' >I'm looking for a specific core product<\/label><input type='hidden' name='input_57.2' value='I&#039;m looking for a specific core product' class='gform_hidden' \/><input type='hidden' name='input_57.3' value='35' class='gform_hidden' \/><\/div><\/fieldset><fieldset id=\"field_87_66\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >More products<\/legend><div class='ginput_container ginput_container_consent'><input name='input_66.1' id='input_87_66_1' type='checkbox' value='1'    aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_87_66_1' >I'd like to see other products too<\/label><input type='hidden' name='input_66.2' value='I&#039;d like to see other products too' class='gform_hidden' \/><input type='hidden' name='input_66.3' value='35' class='gform_hidden' \/><\/div><\/fieldset><fieldset id=\"field_87_7\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield--width-full gf_list_2col field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Other software<\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_87_7'><div class='gchoice gchoice_87_7_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.1' type='checkbox'  value='Activate'  id='choice_87_7_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_1' id='label_87_7_1' class='gform-field-label gform-field-label--type-inline'>Activate: Customer Data Platform<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.2' type='checkbox'  value='ActivatePro'  id='choice_87_7_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_2' id='label_87_7_2' class='gform-field-label gform-field-label--type-inline'><strong>ActivatePro<\/strong>: Customer Intelligence Platform<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.3' type='checkbox'  value='Activate Search'  id='choice_87_7_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_3' id='label_87_7_3' class='gform-field-label gform-field-label--type-inline'><strong>Activate Search<\/strong>: User-friendly site search<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.4' type='checkbox'  value='ChatPlus'  id='choice_87_7_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_4' id='label_87_7_4' class='gform-field-label gform-field-label--type-inline'><strong>Chat+<\/strong>: Intelligent Chatbots<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.5' type='checkbox'  value='Connect'  id='choice_87_7_5'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_5' id='label_87_7_5' class='gform-field-label gform-field-label--type-inline'><strong>Connect<\/strong>: Integrate your business software<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_6'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.6' type='checkbox'  value='CRM'  id='choice_87_7_6'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_6' id='label_87_7_6' class='gform-field-label gform-field-label--type-inline'><strong>CRM<\/strong>: Manage your B2B leads<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_7'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.7' type='checkbox'  value='Engage'  id='choice_87_7_7'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_7' id='label_87_7_7' class='gform-field-label gform-field-label--type-inline'><strong>Engage<\/strong>: Keep an eye on your reputation<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_8'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.8' type='checkbox'  value='Lets Get Digital'  id='choice_87_7_8'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_8' id='label_87_7_8' class='gform-field-label gform-field-label--type-inline'><strong>Let's Get Digital<\/strong>: Event Engagement Platform<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_9'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.9' type='checkbox'  value='MailPlus'  id='choice_87_7_9'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_9' id='label_87_7_9' class='gform-field-label gform-field-label--type-inline'><strong>Mail+<\/strong>: Email marketing automation<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_11'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.11' type='checkbox'  value='MailPro'  id='choice_87_7_11'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_11' id='label_87_7_11' class='gform-field-label gform-field-label--type-inline'><strong>MailPro<\/strong>: Multi-brand Email Marketing<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_12'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.12' type='checkbox'  value='Message'  id='choice_87_7_12'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_12' id='label_87_7_12' class='gform-field-label gform-field-label--type-inline'><strong>Message<\/strong>: 1-on-1 communications<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_13'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.13' type='checkbox'  value='Momice'  id='choice_87_7_13'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_13' id='label_87_7_13' class='gform-field-label gform-field-label--type-inline'><strong>Momice<\/strong>: Event Management<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_14'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.14' type='checkbox'  value='SendPro'  id='choice_87_7_14'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_14' id='label_87_7_14' class='gform-field-label gform-field-label--type-inline'><strong>SendPro<\/strong>: Transactional Email Delivery<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_15'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.15' type='checkbox'  value='Predict'  id='choice_87_7_15'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_15' id='label_87_7_15' class='gform-field-label gform-field-label--type-inline'><strong>Predict<\/strong>: Predictive analytics AI<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_87_68\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_68'>Comment<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_68' id='input_87_68' class='textarea large'    placeholder='Is there anything you&#039;d like to ask upfront?'  aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_87_70\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_70'>Description<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_70' id='input_87_70' class='textarea large'    placeholder='What&#039;s your question?'  aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_87_63\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><h3 class=\"gsection_title\">UTM values<\/h3><\/div><div id=\"field_87_47\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_47'>{referer}<\/label><div class='ginput_container ginput_container_text'><input name='input_47' id='input_87_47' type='text' value='REFERER' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_87_44\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_44' id='input_87_44' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='organic' \/><\/div><\/div><div id=\"field_87_45\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_45' id='input_87_45' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='none' \/><\/div><\/div><div id=\"field_87_46\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_46' id='input_87_46' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='none' \/><\/div><\/div><div id=\"field_87_49\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_49' id='input_87_49' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='empty' \/><\/div><\/div><div id=\"field_87_72\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_72' id='input_87_72' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='empty' \/><\/div><\/div><div id=\"field_87_48\" class=\"gfield gfield--type-captcha gfield--input-type-captcha gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_48'>CAPTCHA<\/label><div id='input_87_48' class='ginput_container ginput_recaptcha' 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   \n        <\/div>\n                        <\/form>\n                        <\/div><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n gform.initializeOnLoaded( function() {gformInitSpinner( 87, 'https:\/\/spotler.com\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery('#gform_ajax_frame_87').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_87');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_87').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){form_content.find('form').css('opacity', 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