{"id":252165,"date":"2026-05-29T12:36:00","date_gmt":"2026-05-29T10:36:00","guid":{"rendered":"https:\/\/spotler.com\/productguides\/spotler-engage"},"modified":"2026-06-12T15:20:49","modified_gmt":"2026-06-12T13:20:49","slug":"spotler-engage","status":"publish","type":"guides_pdf","link":"https:\/\/spotler.com\/en-de\/productguides\/spotler-engage","title":{"rendered":"Guide\u00a0for Spotler Engage"},"content":{"rendered":"<style type=\"text\/css\">\n.wp-block-separator {border-top: 1px solid !important;}\n<\/style>\n<div class=\"wp-block-cover\"><img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"400\" class=\"wp-block-cover__image-background wp-image-245971 size-full\" alt=\"\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-header.webp\" data-object-fit=\"cover\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-header.webp 770w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-header-300x156.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-header-768x399.webp 768w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-header-767x398.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-header-366x190.webp 366w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-header-44x23.webp 44w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-dark-blue-background-color has-background-dim-40 has-background-dim\"><\/span><\/p>\n<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color has-large-font-size wp-elements-a520dc81da20c8ff5e42848db52af66c\" id=\"guide-voor-spotler-activate\">Guide&nbsp;for Spotler Engage<\/h1>\n<\/div>\n<\/div>\n<p><strong>Manage social messaging, customer service, and webcare in one inbox. <a href=\"https:\/\/spotler.com\/en-de\/engage\" data-type=\"page\" data-id=\"75748\">Spotler Engage<\/a> helps teams respond faster and stay in control.<\/strong><\/p>\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-group has-light-blue-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">What you&#8217;ll learn in this guide<\/h3>\n<ul class=\"wp-block-list pad-left-0 no-mar-bottom\">\n<li>Which challenges Spotler Engage solves in webcare and social messaging<\/li>\n<li>How to manage large volumes of customer conversations from one central environment<\/li>\n<li>How to reduce response times and minimise manual work<\/li>\n<li>How to organise, prioritise, and assign conversations within teams<\/li>\n<li>How monitoring and publishing contribute to reputation management<\/li>\n<li>How WhatsApp and mobile access support continuous availability<\/li>\n<li>What impact Spotler Engage has on efficiency, collaboration, and customer satisfaction<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" id=\"what-is-spotler-engage\">1. What is Spotler Engage?<\/h2>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<p><a href=\"https:\/\/spotler.com\/en-de\/engage\" data-type=\"page\" data-id=\"75748\">Spotler Engage<\/a> is an integrated webcare and social messaging platform that allows you to easily manage <a href=\"https:\/\/spotler.com\/en-de\/b2b\/social-media-publishing\" data-type=\"page\" data-id=\"175324\">social messaging<\/a>, <a href=\"https:\/\/spotler.com\/en-de\/public-sector\/webcare\" data-type=\"page\" data-id=\"176459\">media monitoring, customer service, and webcare<\/a> from one inbox.<\/p>\n<p>Your team handles social media comments, private messages, reviews, WhatsApp, and live chat centrally, without switching between channels or missing messages. <\/p>\n<p>With smart workflows, automatic routing, and insight into workload and conversations, teams respond faster and maintain a clear overview.<\/p>\n<\/div>\n<div class=\"wp-block-column hide-mobile is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"934\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/04\/engage-better-customerr-relation-1024x934.webp\" alt=\"\" class=\"wp-image-162013\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2025\/04\/engage-better-customerr-relation-1024x934.webp 1024w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/04\/engage-better-customerr-relation-300x274.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/04\/engage-better-customerr-relation-768x701.webp 768w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/04\/engage-better-customerr-relation-767x700.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/04\/engage-better-customerr-relation-208x190.webp 208w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/04\/engage-better-customerr-relation-817x745.webp 817w, https:\/\/spotler.com\/wp-content\/uploads\/2025\/04\/engage-better-customerr-relation.webp 1140w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" id=\"what-problem-does-spotler-engage-solve\">2. What problem does Spotler Engage solve?<\/h2>\n<p>Modern customer communication takes place everywhere: on social media, in messaging apps, via live chat, and in reviews. Without a central platform:<\/p>\n<ul class=\"wp-block-list\">\n<li>Messages go unanswered<\/li>\n<li>Teams duplicate work<\/li>\n<li>It is unclear who should respond<\/li>\n<li>Sensitive issues get lost<\/li>\n<li>Reporting is slow and unreliable<\/li>\n<li>Customers feel ignored<\/li>\n<li>There is no clear media monitoring for crisis communication, brand reputation, or trend signals<\/li>\n<\/ul>\n<p><a href=\"https:\/\/spotler.com\/en-de\/engage\" data-type=\"page\" data-id=\"75748\">Spotler Engage<\/a> addresses this by consolidating all incoming and outgoing conversations in one collaborative platform, so that teams can respond quickly, consistently, and accurately, every time.<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<figure class=\"wp-block-image size-full borderradius20\"><img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"300\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker2.webp\" alt=\"\" class=\"wp-image-245987\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker2.webp 770w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker2-300x117.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker2-768x299.webp 768w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker2-767x299.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker2-488x190.webp 488w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker2-44x17.webp 44w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><\/figure>\n<h2 class=\"wp-block-heading\" id=\"who-is-spotler-engage-intended-for\">3. Who is Spotler Engage intended for?<\/h2>\n<p>Spotler Engage is designed for organisations that manage large volumes of customer conversations via social media, messaging channels, and webcare. The platform is especially relevant for teams that need structure, overview, and control in their day-to-day communications, without sacrificing speed or consistency.<\/p>\n<p>The platform is particularly suitable for:<\/p>\n<h4 class=\"wp-block-heading\">Webcare and communications teams<\/h4>\n<p>Teams that handle large numbers of messages and need an overview and efficient processing.<\/p>\n<h4 class=\"wp-block-heading\">Marketing teams<\/h4>\n<p>Teams responsible for social publishing, interaction, and engagement with their target audience.<\/p>\n<h4 class=\"wp-block-heading\">Organisations with high customer contact volumes and peak moments<\/h4>\n<p>Such as organisations in the public sector, non-profit, education, healthcare, housing associations, and financial services, where coordination and consistency are essential.&nbsp;<\/p>\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<p>Spotler Engage is most valuable for organisations that manage conversations across multiple channels, work with clear workflows, and need one central overview of their webcare operation, including during peak loads or crisis situations.<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" id=\"key-use-cases\">4. Key use cases<\/h2>\n<div class=\"wp-block-group has-light-blue-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading has-blue-color has-text-color has-link-color wp-elements-be08c6da9856943f9cb920bc0a612523\"><em>Use case<\/em><\/h4>\n<h4 class=\"wp-block-heading\">Centralised webcare<\/h4>\n<p>As customer communication spreads across more channels, maintaining overview and accountability becomes increasingly difficult.<\/p>\n<hr class=\"wp-block-separator has-text-color has-blue-color has-alpha-channel-opacity has-blue-background-color has-background is-style-default\"\/>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-triangle-exclamation\" style=\"--fa-primary-color: #ffffff; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Problem<\/h4>\n<p>Messages arrive via multiple channels, making it difficult to maintain an overview and respond in a timely and consistent manner.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-lightbulb\" style=\"--fa-primary-color: #23afe6; --fa-primary-opacity: 0.8; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Solution<\/h4>\n<p>Spotler Engage brings all incoming conversations together in one central inbox with configurable inbox views, where messages can be assigned, tagged, and handled collaboratively.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-sharp-duotone fa-regular fa-arrow-trend-up\" style=\"--fa-primary-color: #23afe6; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 0.3;\"><\/i>&nbsp; Result<\/h4>\n<p class=\"no-mar-bottom\">Faster responses and fewer missed enquiries.<\/p>\n<\/div>\n<\/div>\n<div class=\"wp-block-group border1px-blue no-pad-bottom has-pale-pink-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading has-blue-color has-text-color has-link-color wp-elements-be08c6da9856943f9cb920bc0a612523\"><em>Use case<\/em><\/h4>\n<h4 class=\"wp-block-heading\">Crisis and reputation management<\/h4>\n<p>During incidents or sensitive situations, the volume of messages increases rapidly and reputational risk rises.<\/p>\n<hr class=\"wp-block-separator has-text-color has-blue-color has-alpha-channel-opacity has-blue-background-color has-background is-style-default\"\/>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-triangle-exclamation\" style=\"--fa-primary-color: #ffffff; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Problem<\/h4>\n<p>During peak moments, it is difficult to maintain an overview and respond quickly and consistently.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-lightbulb\" style=\"--fa-primary-color: #23afe6; --fa-primary-opacity: 0.8; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Solution<\/h4>\n<p>Publishing, webcare, and monitoring work together to track mentions, prioritise urgent messages, and coordinate responses between teams.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-sharp-duotone fa-regular fa-arrow-trend-up\" style=\"--fa-primary-color: #23afe6; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 0.3;\"><\/i>&nbsp; Result<\/h4>\n<p>Better control, faster response, and more consistent communication under pressure.<\/p>\n<\/div>\n<\/div>\n<div class=\"wp-block-group has-light-blue-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading has-blue-color has-text-color has-link-color wp-elements-be08c6da9856943f9cb920bc0a612523\"><em>Use case<\/em><\/h4>\n<h4 class=\"wp-block-heading\">Social publishing with governance<\/h4>\n<p>Without clear alignment, social content can become fragmented or inconsistent.<\/p>\n<hr class=\"wp-block-separator has-text-color has-blue-color has-alpha-channel-opacity has-blue-background-color has-background is-style-default\"\/>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-triangle-exclamation\" style=\"--fa-primary-color: #ffffff; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Problem<\/h4>\n<p>Content is published without alignment, approval, or oversight.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-lightbulb\" style=\"--fa-primary-color: #23afe6; --fa-primary-opacity: 0.8; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Solution<\/h4>\n<p>Teams create, schedule, and publish messages from one central environment with a shared overview.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-sharp-duotone fa-regular fa-arrow-trend-up\" style=\"--fa-primary-color: #23afe6; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 0.3;\"><\/i>&nbsp; Result<\/h4>\n<p class=\"no-mar-bottom\">More consistent and better-coordinated social communications.<\/p>\n<\/div>\n<\/div>\n<div class=\"wp-block-group border1px-blue no-pad-bottom has-pale-pink-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading has-blue-color has-text-color has-link-color wp-elements-be08c6da9856943f9cb920bc0a612523\"><em>Use case<\/em><\/h4>\n<h4 class=\"wp-block-heading\">Media monitoring<\/h4>\n<p>Insight into how an organisation is discussed online helps teams respond faster and more effectively.<\/p>\n<hr class=\"wp-block-separator has-text-color has-blue-color has-alpha-channel-opacity has-blue-background-color has-background is-style-default\"\/>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-triangle-exclamation\" style=\"--fa-primary-color: #ffffff; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Problem<\/h4>\n<p>Organisations lack insight into how they are being discussed online.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-lightbulb\" style=\"--fa-primary-color: #23afe6; --fa-primary-opacity: 0.8; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Solution<\/h4>\n<p>Structured queries monitor news, blogs, and social media, supported by AI-assisted query building.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-sharp-duotone fa-regular fa-arrow-trend-up\" style=\"--fa-primary-color: #23afe6; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 0.3;\"><\/i>&nbsp; Result<\/h4>\n<p>Early signals and better insight into reputation.<\/p>\n<\/div>\n<\/div>\n<div class=\"wp-block-group has-light-blue-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading has-blue-color has-text-color has-link-color wp-elements-be08c6da9856943f9cb920bc0a612523\"><em>Use case<\/em><\/h4>\n<h4 class=\"wp-block-heading\">WhatsApp engagement<\/h4>\n<p>WhatsApp has become an important communication channel but is often managed separately from other conversations.<\/p>\n<hr class=\"wp-block-separator has-text-color has-blue-color has-alpha-channel-opacity has-blue-background-color has-background is-style-default\"\/>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-triangle-exclamation\" style=\"--fa-primary-color: #ffffff; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Problem<\/h4>\n<p>WhatsApp conversations are difficult to manage alongside other channels.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-lightbulb\" style=\"--fa-primary-color: #23afe6; --fa-primary-opacity: 0.8; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Solution<\/h4>\n<p>WhatsApp messages and campaigns are managed within the same environment as social webcare.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-sharp-duotone fa-regular fa-arrow-trend-up\" style=\"--fa-primary-color: #23afe6; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 0.3;\"><\/i>&nbsp; Result<\/h4>\n<p class=\"no-mar-bottom\">A consistent service experience across all channels.<\/p>\n<\/div>\n<\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<figure class=\"wp-block-image size-full borderradius20\"><img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"300\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker3.webp\" alt=\"\" class=\"wp-image-248764\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker3.webp 770w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker3-300x117.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker3-768x299.webp 768w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker3-767x299.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker3-488x190.webp 488w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker3-44x17.webp 44w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><\/figure>\n<h2 class=\"wp-block-heading\" id=\"what-can-you-do-with-spotler-engage\">5. What can you do with Spotler Engage?<\/h2>\n<p>Spotler Engage brings structure and overview to high-volume customer communications by centralising conversations, publishing, and monitoring in one platform.<\/p>\n<p>Spotler Engage enables teams to:<\/p>\n<ul class=\"wp-block-list pad-top-15 li-pad-bot-20\">\n<li>Centralise social and messaging conversations from channels such as Facebook, Instagram, Threads, X (Twitter), LinkedIn, and TikTok<\/li>\n<li>Publish and manage social media posts<\/li>\n<li>Assign, tag, and prioritise enquiries<\/li>\n<li>Support crisis and reputation management<\/li>\n<li>Monitor online mentions<\/li>\n<li>Run WhatsApp messages and campaigns<\/li>\n<li>Work on the go via a progressive web app<\/li>\n<li>Improve response speed and consistency<\/li>\n<\/ul>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" id=\"what-features-does-spotler-engage-offer\">6. What features does Spotler Engage offer?<\/h2>\n<h3 class=\"wp-block-heading\">Publishing and scheduling<\/h3>\n<div id=\"list-block_c4b4298afddf9f83635ad2cdcc3dec65\" class=\"wp-block-bullet-list\">\n<ul class=\"bullet-list style-1\">\n<li>Create and publish posts for connected social channels such as Facebook, Instagram, Threads, X (Twitter), LinkedIn, or TikTok<\/li>\n<li>Schedule content with a shared overview<\/li>\n<li>Edit and manage posts centrally<\/li>\n<li>Optimise posts with the AI assistant<\/li>\n<li>Support coordinated communication during campaigns or crises<\/li>\n<\/ul><\/div>\n<h3 class=\"wp-block-heading\">Webcare and conversation management<\/h3>\n<div id=\"list-block_efc40fb47cf10e386787881398185fc7\" class=\"wp-block-bullet-list\">\n<ul class=\"bullet-list style-1\">\n<li>Integrated inbox with configurable inbox views<\/li>\n<li>Assign conversations to team members<\/li>\n<li>Add internal notes and tags<\/li>\n<li>Track the status and ownership of messages<\/li>\n<\/ul><\/div>\n<h3 class=\"wp-block-heading\">Monitoring and listening<\/h3>\n<div id=\"list-block_36c4ceb844ae231998e21b4a90df3d1d\" class=\"wp-block-bullet-list\">\n<ul class=\"bullet-list style-1\">\n<li>Build and manage search queries<\/li>\n<li>Monitor news, blogs, and social platforms<\/li>\n<li>Refine queries with filters and keywords<\/li>\n<li>Use AI-assisted queries<\/li>\n<\/ul><\/div>\n<h3 class=\"wp-block-heading\">WhatsApp messaging<\/h3>\n<div id=\"list-block_679bde3885aac49a8950652a78a04a1c\" class=\"wp-block-bullet-list\">\n<ul class=\"bullet-list style-1\">\n<li>Receive and reply to WhatsApp messages<\/li>\n<li>Set up WhatsApp campaigns<\/li>\n<li>Manage WhatsApp alongside social channels<\/li>\n<li>Retain conversation history per contact<\/li>\n<\/ul><\/div>\n<h3 class=\"wp-block-heading\">Mobile access and collaboration<\/h3>\n<div id=\"list-block_901dbb36d82f6fc6fbff7e3fc4671c3d\" class=\"wp-block-bullet-list\">\n<ul class=\"bullet-list style-1\">\n<li>Progressive web app for mobile use<\/li>\n<li>Publish messages on the go<\/li>\n<li>Answer webcare enquiries from any location<\/li>\n<li>Support team workflows and permission structures<\/li>\n<\/ul><\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" id=\"which-systems-does-spotler-engage-integrate-with\">7. Which systems does Spotler Engage integrate with?<\/h2>\n<p><a href=\"https:\/\/spotler.com\/en-de\/engage\" data-type=\"page\" data-id=\"75748\">Spotler Engage<\/a> connects communication channels and conversations in one environment.<\/p>\n<h3 class=\"wp-block-heading\">Social media platforms and messaging channels<\/h3>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/spotler.com\/en-de\/engage\/channels\/whatsapp\" data-type=\"page\" data-id=\"77246\">WhatsApp<\/a> \u2013 one-to-one messaging<\/li>\n<li><a href=\"https:\/\/spotler.com\/en-de\/engage\/channels\/facebook\" data-type=\"page\" data-id=\"78845\">Facebook<\/a> \u2013 publishing and managing Messenger messages<\/li>\n<li><a href=\"https:\/\/spotler.com\/en-de\/engage\/channels\/instagram\" data-type=\"page\" data-id=\"78842\">Instagram<\/a> \u2013 managing messages and responding to interactions<\/li>\n<li><a href=\"https:\/\/spotler.com\/en-de\/engage\/channels\/linkedin\" data-type=\"page\" data-id=\"165934\">LinkedIn<\/a> \u2013 scheduling and publishing posts<\/li>\n<li><a href=\"https:\/\/spotler.com\/en-de\/engage\/channels\/linkedin\" data-type=\"page\" data-id=\"77303\">X (Twitter)<\/a> \u2013 scheduling posts and one-to-one contact via DM<\/li>\n<li><a href=\"https:\/\/spotler.com\/en-de\/engage\/channels\/tiktok\" data-type=\"page\" data-id=\"166088\">TikTok<\/a> \u2013 publishing content and responding to comments<\/li>\n<li><a href=\"https:\/\/spotler.com\/en-de\/engage\/channels\/threads\" data-type=\"page\" data-id=\"166098\">Threads<\/a> \u2013 sharing messages and interacting with your audience&nbsp;<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\">Other communication channels<\/h3>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/spotler.com\/en-de\/engage\/channels\/live-chat\" data-type=\"page\" data-id=\"78839\">Live chat <\/a>\u2013 website chat via widget<\/li>\n<li><a href=\"https:\/\/spotler.com\/en-de\/chatplus\" data-type=\"page\" data-id=\"66533\">Chatbots<\/a> \u2013 automated conversations<\/li>\n<\/ul>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<figure class=\"wp-block-image size-full borderradius20\"><img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"300\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker1.webp\" alt=\"\" class=\"wp-image-245979\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker1.webp 770w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker1-300x117.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker1-768x299.webp 768w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker1-767x299.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker1-488x190.webp 488w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/02\/productguide-engage-breaker1-44x17.webp 44w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><\/figure>\n<h2 class=\"wp-block-heading\" id=\"what-does-spotler-engage-deliver\">8. What does Spotler Engage deliver?<\/h2>\n<p>Managing customer communication at scale requires speed, coordination, and insight. When conversations are fragmented across different channels and tools, response times increase and quality becomes harder to maintain.<\/p>\n<p>Organisations using <a href=\"https:\/\/spotler.com\/en-de\/engage\" data-type=\"page\" data-id=\"75748\">Spotler Engage<\/a> typically see:<\/p>\n<ul class=\"wp-block-list\">\n<li>30\u201350% faster response times<\/li>\n<li>Higher customer satisfaction and trust<\/li>\n<li>Reduced workload through automation and smart routing<\/li>\n<li>More consistent communication quality<\/li>\n<li>Clear insight into service performance<\/li>\n<li>Better compliance and risk management<\/li>\n<li>Less switching between channels and less manual work<\/li>\n<\/ul>\n<p>By bringing webcare, publishing, and monitoring together, Spotler Engage helps teams stay in control during both day-to-day operations and critical moments.<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" id=\"example-scenarios\">9. Example scenarios<\/h2>\n<h3 class=\"wp-block-heading\">Scenario 1: Municipalities, ministries, and public bodies<\/h3>\n<p>These organisations receive daily enquiries via social media, ranging from service requests to policy-related questions. During incidents, elections, or disruptions, message volumes increase significantly. With Spotler Engage, conversations are centralised, assigned to the right teams, and monitored. Publishing and webcare work together to provide timely and consistent updates, allowing the organisation to maintain overview and control.<\/p>\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Scenario 2: NGOs, membership organisations, and housing associations<\/h3>\n<p>An NGO or housing association manages public campaigns and ongoing enquiries from members or residents. During fundraising drives or service disruptions, message volumes increase significantly. Spotler Engage supports structured webcare, team collaboration, and consistent responses across channels. This ensures accessibility, transparency, and trust, even when the pressure is high.<\/p>\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Scenario 3: Banks and insurers<\/h3>\n<p>These organisations receive large numbers of enquiries via social media and WhatsApp, particularly during incidents or policy changes. With Spotler Engage, enquiries are centralised, prioritised, and assigned to the right team members. Monitoring helps to identify issues at an early stage, while teams maintain control during peak moments.<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-group has-light-blue-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div id=\"demo\" class=\"wp-block-group\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Book a demo now<\/h2>\n<p>Discover how Spotler Engage helps teams manage webcare, reputation, and social engagement at scale. Explore the platform and see how it supports your daily operations and critical moments.<\/p>\n<\/div>\n<\/div>\n<p><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n\/* ]]> *\/\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_87' style='display:none'>\n                        <div class='gform_heading'>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_87'  action='\/en-de\/wp-json\/wp\/v2\/guides_pdf\/252165' data-formid='87' novalidate><input type=\"hidden\" value=\"0\" name=\"gpps_page_progression_87\" \/>\n                        <div class='gform-body gform_body'><div id='gform_fields_87' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_87_59\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_59'>Type of request<\/label><div class='ginput_container ginput_container_text'><input name='input_59' id='input_87_59' type='text' value='Demo' class='large'  aria-describedby=\"gfield_description_87_59\"    aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_59'>Requires prefill: \n- Demo\n- Pricing\n- Trial<\/div><\/div><div id=\"field_87_23\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_23'>Prefilled product<\/label><div class='ginput_container ginput_container_text'><input name='input_23' id='input_87_23' type='text' value='Engage' class='large'  aria-describedby=\"gfield_description_87_23\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_23'>Can be anything. Will be displayed in email and used as a value in the forthcoming webhooks. <\/div><\/div><div id=\"field_87_51\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_51'>Spotler Region (CRM split)<\/label><div class='ginput_container ginput_container_text'><input name='input_51' id='input_87_51' type='text' value='NL' class='large'  aria-describedby=\"gfield_description_87_51\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_51'>Use UK as exception to NL<\/div><\/div><fieldset id=\"field_87_64\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-quarter field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><legend class='gfield_label gform-field-label' >Type of product<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_87_64'>\n\t\t\t<div class='gchoice gchoice_87_64_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_64' type='radio' value='Single'  id='choice_87_64_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_87_64_0' id='label_87_64_0' class='gform-field-label gform-field-label--type-inline'>Single<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_87_64_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_64' type='radio' value='Cloud'  id='choice_87_64_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_87_64_1' id='label_87_64_1' class='gform-field-label gform-field-label--type-inline'>Cloud<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_87_65\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_65'>Show &#039;core products&#039;<\/label><div class='ginput_container ginput_container_text'><input name='input_65' id='input_87_65' type='text' value='no' class='large'  aria-describedby=\"gfield_description_87_65\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_65'>Will give the user an option to display core products rather than Cloud.<\/div><\/div><div id=\"field_87_58\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_58'>Show &#039;more products&#039;<\/label><div class='ginput_container ginput_container_text'><input name='input_58' id='input_87_58' type='text' value='no' class='large'  aria-describedby=\"gfield_description_87_58\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_58'>Will give the user an option to select other products with the one already prefilled.<\/div><\/div><div id=\"field_87_67\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_67'>Show comment field<\/label><div class='ginput_container ginput_container_text'><input name='input_67' id='input_87_67' type='text' value='no' class='large'  aria-describedby=\"gfield_description_87_67\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_67'>Will give the user an option to leave a remark.<\/div><\/div><div id=\"field_87_69\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_69'>Show industry field<\/label><div class='ginput_container ginput_container_text'><input name='input_69' id='input_87_69' type='text' value='yes' class='large'  aria-describedby=\"gfield_description_87_69\"  placeholder='yes'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_69'>Removes industry field<\/div><\/div><div id=\"field_87_71\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_71'>Show description field<\/label><div class='ginput_container ginput_container_text'><input name='input_71' id='input_87_71' type='text' value='no' class='large'  aria-describedby=\"gfield_description_87_71\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_71'>Will give the user an option to leave a remark.<\/div><\/div><div id=\"field_87_74\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_74'>Show phone field<\/label><div class='ginput_container ginput_container_text'><input name='input_74' id='input_87_74' type='text' value='yes' class='large'    placeholder='none'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_87_74\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_74'>Show phone field<\/label><div class='ginput_container ginput_container_text'><input name='input_74' id='input_87_74' type='text' value='yes' class='large'    placeholder='none'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_87_61\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><h3 class=\"gsection_title\">Visible form options<\/h3><\/div><fieldset id=\"field_87_34\" class=\"gfield gfield--type-name gfield--input-type-name gfield--width-half gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_above hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >firstname<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name no_last_name no_suffix gf_name_has_1 ginput_container_name gform-grid-row' id='input_87_34'>\n                            \n                            <span id='input_87_34_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_34.3' id='input_87_34_3' value=''   aria-required='true'   placeholder='First name'  \/>\n                                                    <label for='input_87_34_3' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>First name<\/label>\n                                                <\/span>\n                            \n                            \n                            \n                        <\/div><\/fieldset><div id=\"field_87_36\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_36'>company<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_36' id='input_87_36' type='text' value='' class='large'    placeholder='Company name' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_87_24\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gpev-field\"  data-field-class=\"gpev-field\" ><label class='gfield_label gform-field-label' for='input_87_24'>email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_24' id='input_87_24' type='email' value='' class='large'   placeholder='Email address' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_87_35\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_35'>phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_35' id='input_87_35' type='tel' value='' class='large'  placeholder='Phone number' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_87_75\" class=\"gfield gfield--type-website gfield--input-type-website gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_75'>website<\/label><div class='ginput_container ginput_container_website'>\n                    <input name='input_75' id='input_87_75' type='url' value='' class='large'    placeholder='https:\/\/website.com'  aria-invalid=\"false\" \/>\n                <\/div><\/div><div id=\"field_87_41\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_41'>industry<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_41' id='input_87_41' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Select your industry<\/option><option value='Automotive' >Automotive<\/option><option value='Banking &amp; Insurance' >Banking &amp; Insurance<\/option><option value='Construction Services' >Construction Services<\/option><option value='Culture &amp; Entertainment' >Culture &amp; Entertainment<\/option><option value='Energy &amp; Natural Resources' >Energy &amp; Natural Resources<\/option><option value='Fast Moving Consumer Goods' >Fast Moving Consumer Goods<\/option><option value='Charity' >Charity<\/option><option value='Wholesale' >Wholesale<\/option><option value='Hotel &amp; catering' >Hotel &amp; catering<\/option><option value='ICT &amp; Internet' >ICT &amp; Internet<\/option><option value='Industry &amp; Producers' >Industry &amp; Producers<\/option><option value='Agriculture' >Agriculture<\/option><option value='Media &amp; Publishing' >Media &amp; Publishing<\/option><option value='Education' >Education<\/option><option value='Government' >Government<\/option><option value='Leisure' >Leisure<\/option><option value='eCommerce' >eCommerce<\/option><option value='Retail' >Retail<\/option><option value='Not for profit' >Not for profit<\/option><option value='Telecom Services &amp; Equipment' >Telecom Services &amp; Equipment<\/option><option value='Travel' >Travel<\/option><option value='Transportation &amp; Logistics' >Transportation &amp; Logistics<\/option><option value='Business Services' >Business Services<\/option><option value='Healthcare' >Healthcare<\/option><option value='Other' >Other<\/option><\/select><\/div><\/div><div id=\"field_87_50\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_50'>industry_uk<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_50' id='input_87_50' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Select your industry<\/option><option value='B2B' >B2B<\/option><option value='B2C' >B2C<\/option><option value='Ecommerce' >Ecommerce<\/option><option value='Government' >Government<\/option><option value='Other' >Other<\/option><\/select><\/div><\/div><div id=\"field_87_55\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_55'>Select a Cloud<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_55' id='input_87_55' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Select a Cloud<\/option><option value='Marketing Cloud for B2B' >Marketing Cloud for B2B<\/option><option value='Marketing Cloud for Commerce' >Marketing Cloud for Commerce<\/option><option value='Service Cloud' >Service Cloud<\/option><\/select><\/div><\/div><fieldset id=\"field_87_57\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Core products<\/legend><div class='ginput_container ginput_container_consent'><input name='input_57.1' id='input_87_57_1' type='checkbox' value='1'    aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_87_57_1' >I'm looking for a specific core product<\/label><input type='hidden' name='input_57.2' value='I&#039;m looking for a specific core product' class='gform_hidden' \/><input type='hidden' name='input_57.3' value='35' class='gform_hidden' \/><\/div><\/fieldset><fieldset id=\"field_87_66\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >More products<\/legend><div class='ginput_container ginput_container_consent'><input name='input_66.1' id='input_87_66_1' type='checkbox' value='1'    aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_87_66_1' >I'd like to see other products too<\/label><input type='hidden' name='input_66.2' value='I&#039;d like to see other products too' class='gform_hidden' \/><input type='hidden' name='input_66.3' value='35' class='gform_hidden' \/><\/div><\/fieldset><fieldset id=\"field_87_7\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield--width-full gf_list_2col field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Other software<\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_87_7'><div class='gchoice gchoice_87_7_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.1' type='checkbox'  value='Activate'  id='choice_87_7_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_1' id='label_87_7_1' class='gform-field-label gform-field-label--type-inline'>Activate: Customer Data Platform<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.2' type='checkbox'  value='ActivatePro'  id='choice_87_7_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_2' id='label_87_7_2' class='gform-field-label gform-field-label--type-inline'><strong>ActivatePro<\/strong>: Customer Intelligence Platform<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.3' type='checkbox'  value='Activate Search'  id='choice_87_7_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_3' id='label_87_7_3' class='gform-field-label gform-field-label--type-inline'><strong>Activate Search<\/strong>: User-friendly site search<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.4' type='checkbox'  value='Brand ID'  id='choice_87_7_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_4' id='label_87_7_4' class='gform-field-label gform-field-label--type-inline'><strong>Brand ID<\/strong>: Digital Asset Management<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.5' type='checkbox'  value='ChatPlus'  id='choice_87_7_5'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_5' id='label_87_7_5' class='gform-field-label gform-field-label--type-inline'><strong>Chat+<\/strong>: Intelligent Chatbots<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_6'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.6' type='checkbox'  value='Connect'  id='choice_87_7_6'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_6' id='label_87_7_6' class='gform-field-label gform-field-label--type-inline'><strong>Connect<\/strong>: Integrate your business software<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_7'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.7' type='checkbox'  value='CRM'  id='choice_87_7_7'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_7' id='label_87_7_7' class='gform-field-label gform-field-label--type-inline'><strong>CRM<\/strong>: Manage your B2B leads<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_8'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.8' type='checkbox'  value='Engage'  id='choice_87_7_8'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_8' id='label_87_7_8' class='gform-field-label gform-field-label--type-inline'><strong>Engage<\/strong>: Keep an eye on your reputation<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_9'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.9' type='checkbox'  value='Lets Get Digital'  id='choice_87_7_9'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_9' id='label_87_7_9' class='gform-field-label gform-field-label--type-inline'><strong>Let's Get Digital<\/strong>: Event Engagement Platform<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_11'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.11' type='checkbox'  value='MailPlus'  id='choice_87_7_11'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_11' id='label_87_7_11' class='gform-field-label gform-field-label--type-inline'><strong>Mail+<\/strong>: Email marketing automation<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_12'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.12' type='checkbox'  value='MailPro'  id='choice_87_7_12'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_12' id='label_87_7_12' class='gform-field-label gform-field-label--type-inline'><strong>MailPro<\/strong>: Multi-brand Email Marketing<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_13'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.13' type='checkbox'  value='Message'  id='choice_87_7_13'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_13' id='label_87_7_13' class='gform-field-label gform-field-label--type-inline'><strong>Message<\/strong>: 1-on-1 communications<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_14'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.14' type='checkbox'  value='Momice'  id='choice_87_7_14'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_14' id='label_87_7_14' class='gform-field-label gform-field-label--type-inline'><strong>Momice<\/strong>: Event Management<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_15'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.15' type='checkbox'  value='SendPro'  id='choice_87_7_15'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_15' id='label_87_7_15' class='gform-field-label gform-field-label--type-inline'><strong>SendPro<\/strong>: Transactional Email Delivery<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_16'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.16' type='checkbox'  value='Predict'  id='choice_87_7_16'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_16' id='label_87_7_16' class='gform-field-label gform-field-label--type-inline'><strong>Predict<\/strong>: Predictive analytics AI<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_87_68\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_68'>Comment<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_68' id='input_87_68' class='textarea large'    placeholder='Is there anything you&#039;d like to ask upfront?'  aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_87_70\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_70'>Description<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_70' id='input_87_70' class='textarea large'    placeholder='What&#039;s your question?'  aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_87_63\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><h3 class=\"gsection_title\">UTM values<\/h3><\/div><div id=\"field_87_47\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_47'>{referer}<\/label><div class='ginput_container ginput_container_text'><input name='input_47' id='input_87_47' type='text' value='REFERER' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_87_44\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_44' id='input_87_44' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='organic' \/><\/div><\/div><div id=\"field_87_45\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_45' id='input_87_45' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='none' \/><\/div><\/div><div id=\"field_87_46\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_46' id='input_87_46' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='none' \/><\/div><\/div><div id=\"field_87_49\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_49' id='input_87_49' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='empty' \/><\/div><\/div><div id=\"field_87_76\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_76' id='input_87_76' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='empty' \/><\/div><\/div><div id=\"field_87_77\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_77' id='input_87_77' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='empty' \/><\/div><\/div><div id=\"field_87_78\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_78' id='input_87_78' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='empty' \/><\/div><\/div><div id=\"field_87_72\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_72' id='input_87_72' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='empty' \/><\/div><\/div><div id=\"field_87_48\" class=\"gfield gfield--type-captcha gfield--input-type-captcha gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_48'>CAPTCHA<\/label><div id='input_87_48' class='ginput_container ginput_recaptcha' data-sitekey='6Lf8iO8pAAAAAKaKL34rZUDdmxJKxIGnZAXQpK8l'  data-theme='light' data-tabindex='0'  data-badge=''><\/div><\/div><div id=\"field_87_73\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield.below-submit gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div style=\"margin-top: 20px; background-color: #F9F9F9; padding: 10px 15px; border-radius: 5px; border-color: 1px solid #ccdde3; font-size: 14px;\">\nRead our <a href=\"https:\/\/spotler.com\/en-gb\/privacy-statement\">privacy<\/a> and <a href=\"https:\/\/spotler.com\/en-gb\/cookies\">cookie policy<\/a> to see how we will process the data you provide.<\/div><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <button id=\"gform_submit_button_87\" type=\"submit\" class=\"gform_button button btn blue-btn gform_button\" onclick=\"gform.submission.handleButtonClick(this);\"><span>Submit request<\/span><\/button> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_87' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_87' id='gform_theme_87' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_87' id='gform_style_settings_87' value='[]' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_87' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='87' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='EUR' 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id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-engage-001\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">Is Spotler Engage suitable for small teams?<\/h4>\n<div class=\"rank-math-answer \">\n<p>Yes. 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The platform is designed for collaboration, with assignments, internal notes, and role-based access rights.<\/p>\n<\/div>\n<\/div>\n<div id=\"faq-question-engage-004\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">Does Spotler Engage support media monitoring?<\/h4>\n<div class=\"rank-math-answer \">\n<p>Media monitoring is available for organisations in the Netherlands and helps track online mentions via structured queries.<\/p>\n<\/div>\n<\/div>\n<div id=\"faq-question-engage-005\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \"><strong>Can I use Spotler Engage on mobile?<\/strong><\/h4>\n<div class=\"rank-math-answer \">\n<p>Yes. Spotler Engage offers a progressive web app that allows users to publish messages and answer webcare enquiries on the go.<\/p>\n<\/div>\n<\/div>\n<div id=\"faq-question-engage-006\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">How does Spotler Engage help during crisis situations?<\/h4>\n<div class=\"rank-math-answer \">\n<p>By combining monitoring, publishing, and webcare in one environment, teams can prioritise urgent messages, coordinate responses, and maintain control under pressure.<\/p>\n<\/div>\n<\/div>\n<div id=\"faq-question-engage-007\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \"><strong>What does Spotler Engage cost?<\/strong><\/h4>\n<div class=\"rank-math-answer \">\n<p>The cost of Spotler Engage depends on factors such as the number of users, channels, and desired features. 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