Hello Scotland is a dynamic Destination Management Organisation dedicated to giving clients creative, handcrafted experiences that deliver value and long-lasting impressions. Since 1996, the team at Hello Scotland has been passionate and committed to bringing guests the finest Scotland has to offer, in a way that perfectly fits their requirements and budget, so companies get the best ROI for their incentives and corporate events.<\/p>\n
\nSince signing up with Spotler CRM, we have really been able to take our customer service, marketing and communication to the next level.
Elaine Hamilton, Hello Scotland<\/strong><\/p>\n<\/blockquote>\nA positive and enjoyable experience is essential for its clients. So Hello Scotland invested in a CRM (Customer Relationship Management) system designed to help them provide great customer service, market events, and top-class communications. This ensured that the key requirements for Hello Scotland’s success and the customer experience were met.<\/p>\n
No pain, no gain<\/h2>\n
Hello Scotland found the selection of a CRM solution something of a painful task. Ease of use was a top requirement for the organisation, who were only too aware of the dangers of a complex system. They didn\u2019t want a system that users would fail to keep updated properly. \u201cWe spent years looking for an easy CRM system to use \u2013 we even spent a lot of money on a bespoke product that just didn\u2019t do what we originally hoped it would.\u201d said Elaine Hamilton, Managing Director for Hello Scotland Ltd; \u201cWe couldn\u2019t believe our luck when someone recommended Spotler CRM as it was just what we had been looking for!\u201d<\/p>\n
\u201cSince signing up with Spotler CRM, we have really been able to take our customer service, marketing and communication to the next level. The ability to create so many different reports from our CRM means we can send bespoke segmented e-newsletters to our suspects, prospects and customers,\u201d said Elaine. \u201cSpotler CRM helped us understand what our customers wanted and deliver!\u201d<\/p>\n
Elaine praised the system \u201cIt’s now an integral part of our system and procedures at Hello Scotland and we use if for all kinds of things. From keeping track of our confirmed projects to pulling reports on which of our customers need to pay and when.\u201d<\/p>\n
\nI can\u2019t recommend the product, and the people, enough!
Elaine Hamilton, Hello Scotland<\/strong><\/p>\n<\/blockquote>\nHaving the right solution for the job is important, but only part of the story for Hello Scotland. In a fast-moving customer-facing industry, help and support from the vendor was a key requirement. \u201cThe quick support and help from the team at Spotler CRM is brilliant whether it be by Skype, telephone or email\u201d. Said Elaine \u201cI can\u2019t recommend the product, and the people, enough!\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
Discover how Hello Scotland revolutionized customer service, marketing, and communication with Spotler CRM, ensuring top-notch experiences and unparalleled client satisfaction since 1996.<\/p>\n","protected":false},"featured_media":171773,"template":"","cat_industry":[1462],"cat_topic":[1232],"class_list":["post-136821","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","cat_industry-b2c-en-gb","cat_topic-crm-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/spotler.com\/en-gb\/wp-json\/wp\/v2\/case-studies\/136821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spotler.com\/en-gb\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/spotler.com\/en-gb\/wp-json\/wp\/v2\/types\/case-studies"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/spotler.com\/en-gb\/wp-json\/wp\/v2\/media\/171773"}],"wp:attachment":[{"href":"https:\/\/spotler.com\/en-gb\/wp-json\/wp\/v2\/media?parent=136821"}],"wp:term":[{"taxonomy":"cat_industry","embeddable":true,"href":"https:\/\/spotler.com\/en-gb\/wp-json\/wp\/v2\/cat_industry?post=136821"},{"taxonomy":"cat_topic","embeddable":true,"href":"https:\/\/spotler.com\/en-gb\/wp-json\/wp\/v2\/cat_topic?post=136821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}