{"id":258283,"date":"2026-09-02T17:04:43","date_gmt":"2026-09-02T15:04:43","guid":{"rendered":"https:\/\/spotler.com\/case-studies\/kemkens"},"modified":"2026-09-14T10:31:59","modified_gmt":"2026-09-14T08:31:59","slug":"kemkens","status":"publish","type":"case-studies","link":"https:\/\/spotler.com\/en-gb\/case-studies\/kemkens","title":{"rendered":"How Kemkens turned service appointments into automatic, multichannel communication"},"content":{"rendered":"
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\nEnergy Services<\/p>\n<\/div>\n

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\nCustomers<\/strong>
B2B & B2C<\/p>\n<\/div>\n

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Products<\/strong>
SendPro, Message & Mail+<\/p>\n<\/div>\n<\/div>\n

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About Kemkens<\/h4>\n

Kemkens<\/a> is a large Dutch technical service provider focused on installation, maintenance and service for heating systems, heat pumps, ventilation, air conditioning and other sustainable energy solutions. Kemkens serves more than 400,000 customers and manages over 1,000,000 installations, with a strong presence in Central and Southern Netherlands. Every one of those installations comes with its own stream of appointments, maintenance visits and service moments that customers need to be kept informed about.<\/p>\n<\/div>\n<\/div>\n

An appointment only runs smoothly if the customer knows it’s coming<\/h2>\n

Whether it’s a routine maintenance visit, a heat pump installation or an engineer called out for a repair, every Kemkens appointment depends on the customer knowing when it’s happening and what to expect. Historically, that communication leaned heavily on paper, phone calls and manual follow-up: someone had to confirm the appointment, chase a missing detail, or call to explain a delay.<\/p>\n

At Kemkens’ scale, that doesn’t hold up. With 1,300 employees managing service and installation work across 14 locations, the business wanted to automate communication wherever possible and tie it directly into its operational systems, rather than treating it as a separate manual step. That challenge grew alongside a wider shift in Kemkens’ IT landscape: migrating to Microsoft Business Central<\/a> meant the surrounding applications and integrations needed modernising too.<\/p>\n

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