{"id":241497,"date":"2026-03-31T16:57:47","date_gmt":"2026-03-31T14:57:47","guid":{"rendered":"https:\/\/spotler.com\/guides\/what-is-a-whatsapp-chatbot"},"modified":"2026-04-03T23:47:02","modified_gmt":"2026-04-03T21:47:02","slug":"what-is-a-whatsapp-chatbot","status":"publish","type":"guides","link":"https:\/\/spotler.com\/en-gb\/guides\/what-is-a-whatsapp-chatbot","title":{"rendered":"What is a WhatsApp chatbot? How it works, benefits and use cases"},"content":{"rendered":"<div class=\"wp-block-cover\"><img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"400\" class=\"wp-block-cover__image-background wp-image-241284 size-full\" alt=\"\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-header.webp\" data-object-fit=\"cover\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-header.webp 770w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-header-300x156.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-header-768x399.webp 768w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-header-767x398.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-header-366x190.webp 366w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-header-44x23.webp 44w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim-40 has-background-dim\"><\/span><\/p>\n<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color has-large-font-size wp-elements-b75cdf527cd56303dd48e59890c82da7\">What is a WhatsApp chatbot? <span class=\"hide-mobile\"><br \/><\/span>How it works, benefits and use cases<\/h1>\n<\/div>\n<\/div>\n<p><strong>A WhatsApp chatbot is an automated conversational solution that enables businesses to interact with customers directly via the WhatsApp messaging platform. Instead of relying solely on human agents, chatbots can instantly respond to inquiries, guide users through&nbsp;journeys, and deliver real-time support within a familiar messaging experience.<\/strong><\/p>\n<p>As messaging apps become a primary communication channel for many consumers, WhatsApp has emerged as one of the most important platforms for customer interaction. Businesses increasingly use WhatsApp chatbots to automate repetitive conversations, improve response times, and scale their customer communication.<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-group has-light-green-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"quick-definition-whatsapp-chatbot\">Definition: WhatsApp chatbot<\/h2>\n<p>A WhatsApp chatbot is an automated system that communicates with users through the WhatsApp messaging platform. Businesses use WhatsApp chatbots to answer questions, automate customer support, collect leads, and guide users through processes such as booking appointments or tracking orders.<\/p>\n<p>Most WhatsApp chatbots operate through <a href=\"https:\/\/business.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp for Business<\/a>, which allows organisations to automate conversations and integrate messaging with CRM systems, marketing automation tools, and customer service platforms.<\/p>\n<p>Because WhatsApp is one of the most widely used messaging apps worldwide, chatbots on this platform enable businesses to deliver fast and scalable customer communication.<\/p>\n<\/div>\n<\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" id=\"key-facts-about-whats-app-chatbots\">Key facts about WhatsApp chatbots<\/h2>\n<ul class=\"wp-block-list\">\n<li>A WhatsApp chatbot is software that automatically responds to messages on WhatsApp.<\/li>\n<li>Businesses use chatbots to automate customer support, lead generation, and notifications.<\/li>\n<li>WhatsApp chatbots operate through WhatsApp for Business<strong>, <\/strong>but often use an application that makes it easier to handle WhatsApp as a channel (next to other communication channels), such as <a href=\"https:\/\/spotler.com\/en-gb\/message\">Spotler Message<\/a>.<\/li>\n<li>Chatbots can use predefined conversation flows, artificial intelligence, or a hybrid approach.<\/li>\n<li>Many organisations combine chatbots with human agents for complex conversations.<\/li>\n<\/ul>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div id=\"image-block_f39352b23a6bcd3955bc0597b866d47b\" class=\"wp-block-image-lightbox no-mar-bottom borderradius20\">\n<div class=\"image-wrapper\">\n                                    <a href=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-chatexample-big.webp\" data-fancybox=\"\" data-caption=\"&lt;h3&gt;Example of a conversation answered by a bot on WhatsApp&lt;\/h3&gt;\" class=\"zoom-link with-th\"><br \/>\n                <span class=\"zoom-icon\"><\/span><br \/>\n            <\/a><\/p>\n<p>            <img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"378\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-chatexample-small.webp\" class=\"image-th\" alt=\"Thumbnail\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-chatexample-small.webp 770w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-chatexample-small-300x147.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-chatexample-small-768x377.webp 768w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-chatexample-small-767x377.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-chatexample-small-387x190.webp 387w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-chatexample-small-44x22.webp 44w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/>                    <\/div>\n<\/p><\/div>\n<p class=\"has-text-align-center\"><em>Example of a conversation answered by a bot on WhatsApp<\/em><\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" id=\"how-a-whats-app-chatbot-works\">How a WhatsApp chatbot works<\/h2>\n<p>A WhatsApp chatbot processes incoming messages and responds automatically based on predefined rules or artificial intelligence.<\/p>\n<p>Most implementations rely on three key components.<\/p>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Automated conversation flows<\/h3>\n<p>Conversation flows guide users through predefined options. For example, a chatbot may present choices such as:<\/p>\n<ul class=\"wp-block-list\">\n<li>Track an order<\/li>\n<li>View product information<\/li>\n<li>Book an appointment<\/li>\n<li>Contact support<\/li>\n<\/ul>\n<p>These structured workflows allow businesses to quickly handle common requests.<\/p>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Natural language understanding<\/h3>\n<p>More advanced chatbots use artificial intelligence (AI) to understand messages written in natural language. This allows users to type questions freely instead of selecting predefined menu options.<\/p>\n<p>AI-powered chatbots can recognise user intent and respond with relevant information, using a connected knowledge base to retrieve accurate, up-to-date answers tailored to the user\u2019s query.<\/p>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Human handover<\/h3>\n<p>When a request becomes too complex for automation, the chatbot can transfer the conversation to a human agent. This ensures customers always receive <a href=\"https:\/\/spotler.com\/en-gb\/guides\/whatsapp-proactive-messaging#customerservice\">personal support<\/a> when needed.<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<figure class=\"wp-block-image size-full borderradius20\"><img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"300\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker.webp\" alt=\"\" class=\"wp-image-241300\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker.webp 770w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker-300x117.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker-768x299.webp 768w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker-767x299.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker-488x190.webp 488w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker-44x17.webp 44w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><\/figure>\n<h2 class=\"wp-block-heading\" id=\"types-of-whats-app-chatbots\">Types of WhatsApp chatbots<\/h2>\n<p>Businesses can use different types of chatbots depending on their automation needs.<\/p>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Rule-based chatbots<\/h3>\n<p>Rule-based chatbots follow predefined conversation flows. They respond to specific triggers or button selections and guide users through structured workflows.<\/p>\n<p>These chatbots are commonly used for FAQs, appointment scheduling, and basic customer support.<\/p>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">AI-powered chatbots<\/h3>\n<p>AI chatbots use natural language processing and machine learning to interpret user messages. They can understand different ways of asking questions and provide more flexible responses.<\/p>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Hybrid chatbots<\/h3>\n<p>Many companies combine automation with human support. In this model, the chatbot handles routine questions while customer service agents take over more complex interactions.<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" id=\"common-whats-app-chatbot-use-cases\">Common WhatsApp chatbot use cases<\/h2>\n<p>WhatsApp chatbots are used across many industries and business processes.<\/p>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Customer support<\/h3>\n<p>Businesses use <a href=\"https:\/\/spotler.com\/en-gb\/public-sector\/webcare\">chatbots for webcare<\/a> to answer frequently asked questions, provide order updates, and guide customers through troubleshooting steps.<\/p>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Lead generation<\/h3>\n<p>Chatbots can collect contact details, qualify prospects, and help users find the right product or service. Especially in <a href=\"https:\/\/spotler.com\/en-gb\/blog\/whatsapp-in-modern-ecommerce\">ecommerce<\/a>, chatbots are more and more used as sales assistants.<\/p>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Appointment scheduling<\/h3>\n<p>Service providers often use WhatsApp chatbots to book appointments, confirm reservations, and send reminders.<\/p>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Order tracking and notifications<\/h3>\n<p>Customers can receive shipping updates, delivery confirmations, and account alerts through automated WhatsApp messages.<\/p>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Conversational marketing<\/h3>\n<p>Companies can engage users with personalised messages, product recommendations, and interactive campaigns inside <a href=\"https:\/\/spotler.com\/en-gb\/b2b\/conversational-marketing\">WhatsApp conversations<\/a>.<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<figure class=\"wp-block-image size-full borderradius20\"><img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"300\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker2.webp\" alt=\"\" class=\"wp-image-241310\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker2.webp 770w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker2-300x117.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker2-768x299.webp 768w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker2-767x299.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker2-488x190.webp 488w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker2-44x17.webp 44w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><\/figure>\n<h2 class=\"wp-block-heading\" id=\"benefits-of-using-a-whats-app-chatbot\">Benefits of using a WhatsApp chatbot<\/h2>\n<p>Businesses adopt WhatsApp chatbots for several practical reasons.<\/p>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">24\/7 customer support<\/h3>\n<p>A chatbot can respond instantly at any time of day, allowing companies to support customers outside normal business hours.<\/p>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Faster response times<\/h3>\n<p>Automation ensures customers receive immediate answers to common questions.<\/p>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Scalability<\/h3>\n<p>A single chatbot can manage thousands of conversations simultaneously.<\/p>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Reduced workload for support teams<\/h3>\n<p>By automating repetitive tasks, customer service teams can focus on complex or high-value interactions.<\/p>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading\">Higher engagement<\/h3>\n<p>Messaging platforms often achieve higher engagement rates than traditional communication channels such as email or web forms.<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" id=\"whats-app-chatbot-statistics\">WhatsApp chatbot statistics<\/h2>\n<p>Messaging platforms have become one of the most important communication channels for businesses and customers.<\/p>\n<p>Several statistics illustrate the growing importance of WhatsApp and chatbot automation.<\/p>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/techcrunch.com\/2025\/05\/01\/whatsapp-now-has-more-than-3-billion-users\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/techcrunch.com\/2025\/05\/01\/whatsapp-now-has-more-than-3-billion-users\/\" rel=\"noreferrer noopener\">WhatsApp has 3 billion users worldwide<\/a>, making it one of the largest messaging platforms globally.<\/li>\n<li>Messaging apps often achieve higher engagement rates than traditional channels such as email.<\/li>\n<li>Many customers prefer contacting businesses through messaging rather than phone calls or contact forms.<\/li>\n<li>Chatbots allow organisations to manage large volumes of conversations simultaneously, improving response speed and scalability.<\/li>\n<\/ul>\n<p>Because of these trends, WhatsApp chatbots have become a key component of modern conversational customer engagement strategies.<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<figure class=\"wp-block-image size-full borderradius20\"><img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"300\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker3.webp\" alt=\"\" class=\"wp-image-241486\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker3.webp 770w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker3-300x117.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker3-768x299.webp 768w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker3-767x299.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker3-488x190.webp 488w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/03\/guide-whatsappchatbot-breaker3-44x17.webp 44w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><\/figure>\n<h2 class=\"wp-block-heading\" id=\"whats-app-chatbots-and-conversational-automation\">WhatsApp chatbots and conversational automation<\/h2>\n<p>For many organisations, WhatsApp chatbots are part of a broader conversational automation strategy.<\/p>\n<p>Instead of treating messaging as a standalone channel, companies <a href=\"https:\/\/spotler.com\/en-gb\/integrations\/api\">integrate WhatsApp with CRM systems<\/a>, marketing automation platforms, and customer support tools.<\/p>\n<p>For example:<\/p>\n<ul class=\"wp-block-list\">\n<li>A chatbot collects customer information and can automatically identify users based on their phone number, enabling personalised interactions and pre-filled data without requiring manual input.<\/li>\n<li>The conversation is enriched with CRM data.<\/li>\n<li>A support agent joins the conversation when needed.<\/li>\n<\/ul>\n<p>This approach allows businesses to combine automation with personalised customer interactions.<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" id=\"faq-whats-app-chatbots\">Frequently asked questions about WhatsApp chatbots<\/h2>\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1774854467994\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">What is a WhatsApp chatbot used for?<\/h3>\n<div class=\"rank-math-answer \">\n<p>A WhatsApp chatbot is used to automate conversations with customers through the WhatsApp messaging platform. Businesses commonly use chatbots to answer questions, provide support, send updates, qualify leads, and guide users through processes such as booking appointments or tracking orders.<\/p>\n<\/div>\n<\/div>\n<div id=\"faq-question-1774854521280\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">How does a WhatsApp chatbot work?<\/h3>\n<div class=\"rank-math-answer \">\n<p>A WhatsApp chatbot processes incoming messages and responds automatically using predefined conversation flows, artificial intelligence, or a combination of both. When necessary, the chatbot can transfer the conversation to a human support agent.<\/p>\n<\/div>\n<\/div>\n<div id=\"faq-question-1774854526294\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Are WhatsApp chatbots allowed?<\/h3>\n<div class=\"rank-math-answer \">\n<p>Yes. Businesses can use chatbots on WhatsApp through WhatsApp for Business (integrated in a operating platform such as <a href=\"https:\/\/spotler.com\/message\">Spotler Message<\/a>), which provides official access to messaging automation and integrations with business systems.<\/p>\n<\/div>\n<\/div>\n<div id=\"faq-question-1774854534614\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">What is the difference between WhatsApp automation and a WhatsApp chatbot?<\/h3>\n<div class=\"rank-math-answer \">\n<p>WhatsApp automation refers to any automated messaging process, such as sending notifications or scheduled messages. A WhatsApp chatbot is a specific type of automation that allows interactive conversations with users.<\/p>\n<\/div>\n<\/div>\n<div id=\"faq-question-1774854542047\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Do WhatsApp chatbots use artificial intelligence?<\/h3>\n<div class=\"rank-math-answer \">\n<p>Some WhatsApp chatbots use artificial intelligence and natural language processing to understand messages written in natural language. Others rely on predefined conversation flows.<\/p>\n<\/div>\n<\/div>\n<div id=\"faq-question-1774854579926\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Can WhatsApp chatbots generate leads?<\/h3>\n<div class=\"rank-math-answer \">\n<p>Yes. Many companies use WhatsApp chatbots to collect contact details, qualify prospects, and guide potential customers toward products or services.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 class=\"wp-block-heading\" id=\"whats-app-chatbots-with-spotler-message\">WhatsApp chatbots with Spotler Message<\/h2>\n<p>Spotler Message enables organisations to manage WhatsApp conversations, automate responses, and build chatbot workflows within a single messaging environment.<\/p>\n<p>With <a href=\"https:\/\/spotler.com\/en-gb\/message\">Spotler Message<\/a> and its <a href=\"https:\/\/spotler.com\/en-gb\/marketing\/whatsapp\">WhatsApp integration<\/a>, businesses can:<\/p>\n<ul class=\"wp-block-list\">\n<li>manage 1-to-1 WhatsApp conversations<\/li>\n<li>Send WhatsApp newsletters, including automatic handling of subscriptions<\/li>\n<li>automate support and marketing interactions<\/li>\n<li>build chatbot workflows<\/li>\n<li>integrate messaging with customer data<\/li>\n<\/ul>\n<p>This allows teams to combine automation with personal conversations while scaling their messaging strategy.<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-group has-light-green-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 class=\"wp-block-heading has-dark-blue-color has-text-color has-link-color wp-elements-4e96e39a380483b15764eb617d6c7228\">Thinking of setting-up a WhatsApp Chatbot yourself?<\/h3>\n<p>After having read this article, we can imagine that you want to check for your self if and how a WhatsApp Chatbot can work for your organisation. Could it be beneficial for you? What is the effort for you to make this work for you? And how does it exactly work if you connect a WhatsApp for Business account to Spotler Message?<\/p>\n<p id=\"demo\"><strong>Tons of questions to be answered, so an online demo seems like a good idea<\/strong>.<br \/>Our experts are here to show you what can be achieved if you fill out the form:<\/p>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<p><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n\/* ]]> *\/\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_87' style='display:none'>\n                        <div class='gform_heading'>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_87'  action='\/en-gb\/wp-json\/wp\/v2\/guides\/241497' data-formid='87' novalidate><input type=\"hidden\" value=\"0\" name=\"gpps_page_progression_87\" \/>\n                        <div class='gform-body gform_body'><div id='gform_fields_87' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_87_59\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_59'>Type of request<\/label><div class='ginput_container ginput_container_text'><input name='input_59' id='input_87_59' type='text' value='Demo' class='large'  aria-describedby=\"gfield_description_87_59\"    aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_59'>Requires prefill: \n- Demo\n- Pricing\n- Trial<\/div><\/div><div id=\"field_87_23\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_23'>Prefilled product<\/label><div class='ginput_container ginput_container_text'><input name='input_23' id='input_87_23' type='text' value='WhatsApp' class='large'  aria-describedby=\"gfield_description_87_23\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_23'>Can be anything. Will be displayed in email and used as a value in the forthcoming webhooks. <\/div><\/div><div id=\"field_87_51\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_51'>Spotler Region (CRM split)<\/label><div class='ginput_container ginput_container_text'><input name='input_51' id='input_87_51' type='text' value='UK' class='large'  aria-describedby=\"gfield_description_87_51\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_51'>Use UK as exception to NL<\/div><\/div><fieldset id=\"field_87_64\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-quarter field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><legend class='gfield_label gform-field-label' >Type of product<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_87_64'>\n\t\t\t<div class='gchoice gchoice_87_64_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_64' type='radio' value='Single'  id='choice_87_64_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_87_64_0' id='label_87_64_0' class='gform-field-label gform-field-label--type-inline'>Single<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_87_64_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_64' type='radio' value='Cloud'  id='choice_87_64_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_87_64_1' id='label_87_64_1' class='gform-field-label gform-field-label--type-inline'>Cloud<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_87_65\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_65'>Show &#039;core products&#039;<\/label><div class='ginput_container ginput_container_text'><input name='input_65' id='input_87_65' type='text' value='no' class='large'  aria-describedby=\"gfield_description_87_65\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_65'>Will give the user an option to display core products rather than Cloud.<\/div><\/div><div id=\"field_87_58\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_58'>Show &#039;more products&#039;<\/label><div class='ginput_container ginput_container_text'><input name='input_58' id='input_87_58' type='text' value='no' class='large'  aria-describedby=\"gfield_description_87_58\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_58'>Will give the user an option to select other products with the one already prefilled.<\/div><\/div><div id=\"field_87_67\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_67'>Show comment field<\/label><div class='ginput_container ginput_container_text'><input name='input_67' id='input_87_67' type='text' value='no' class='large'  aria-describedby=\"gfield_description_87_67\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_67'>Will give the user an option to leave a remark.<\/div><\/div><div id=\"field_87_69\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_69'>Show industry field<\/label><div class='ginput_container ginput_container_text'><input name='input_69' id='input_87_69' type='text' value='yes' class='large'  aria-describedby=\"gfield_description_87_69\"  placeholder='yes'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_69'>Removes industry field<\/div><\/div><div id=\"field_87_71\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_71'>Show description field<\/label><div class='ginput_container ginput_container_text'><input name='input_71' id='input_87_71' type='text' value='no' class='large'  aria-describedby=\"gfield_description_87_71\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_71'>Will give the user an option to leave a remark.<\/div><\/div><div id=\"field_87_74\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_74'>Show phone field<\/label><div class='ginput_container ginput_container_text'><input name='input_74' id='input_87_74' type='text' value='yes' class='large'    placeholder='none'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_87_74\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_87_74'>Show phone field<\/label><div class='ginput_container ginput_container_text'><input name='input_74' id='input_87_74' type='text' value='yes' class='large'    placeholder='none'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_87_61\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><h3 class=\"gsection_title\">Visible form options<\/h3><\/div><fieldset id=\"field_87_34\" class=\"gfield gfield--type-name gfield--input-type-name gfield--width-half gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_above hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >firstname<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name no_last_name no_suffix gf_name_has_1 ginput_container_name gform-grid-row' id='input_87_34'>\n                            \n                            <span id='input_87_34_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_34.3' id='input_87_34_3' value=''   aria-required='true'   placeholder='First name'  \/>\n                                                    <label for='input_87_34_3' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>First name<\/label>\n                                                <\/span>\n                            \n                            \n                            \n                        <\/div><\/fieldset><div id=\"field_87_36\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_36'>company<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_36' id='input_87_36' type='text' value='' class='large'    placeholder='Company name' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_87_24\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gpev-field\"  data-field-class=\"gpev-field\" ><label class='gfield_label gform-field-label' for='input_87_24'>email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_24' id='input_87_24' type='email' value='' class='large'   placeholder='Email address' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_87_35\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_35'>phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_35' id='input_87_35' type='tel' value='' class='large'  placeholder='Phone number' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_87_41\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_41'>industry<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_41' id='input_87_41' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Select your industry<\/option><option value='Automotive' >Automotive<\/option><option value='Banking &amp; Insurance' >Banking &amp; Insurance<\/option><option value='Construction Services' >Construction Services<\/option><option value='Culture &amp; Entertainment' >Culture &amp; Entertainment<\/option><option value='Energy &amp; Natural Resources' >Energy &amp; Natural Resources<\/option><option value='Fast Moving Consumer Goods' >Fast Moving Consumer Goods<\/option><option value='Charity' >Charity<\/option><option value='Wholesale' >Wholesale<\/option><option value='Hotel &amp; catering' >Hotel &amp; catering<\/option><option value='ICT &amp; Internet' >ICT &amp; Internet<\/option><option value='Industry &amp; Producers' >Industry &amp; Producers<\/option><option value='Agriculture' >Agriculture<\/option><option value='Media &amp; Publishing' >Media &amp; Publishing<\/option><option value='Education' >Education<\/option><option value='Government' >Government<\/option><option value='Leisure' >Leisure<\/option><option value='eCommerce' >eCommerce<\/option><option value='Retail' >Retail<\/option><option value='Not for profit' >Not for profit<\/option><option value='Telecom Services &amp; Equipment' >Telecom Services &amp; Equipment<\/option><option value='Travel' >Travel<\/option><option value='Transportation &amp; Logistics' >Transportation &amp; Logistics<\/option><option value='Business Services' >Business Services<\/option><option value='Healthcare' >Healthcare<\/option><option value='Other' >Other<\/option><\/select><\/div><\/div><div id=\"field_87_50\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_50'>industry_uk<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_50' id='input_87_50' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Select your industry<\/option><option value='B2B' >B2B<\/option><option value='B2C' >B2C<\/option><option value='Ecommerce' >Ecommerce<\/option><option value='Government' >Government<\/option><option value='Other' >Other<\/option><\/select><\/div><\/div><div id=\"field_87_55\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_87_55'>Select a Cloud<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_55' id='input_87_55' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Select a Cloud<\/option><option value='Marketing Cloud for B2B' >Marketing Cloud for B2B<\/option><option value='Marketing Cloud for Commerce' >Marketing Cloud for Commerce<\/option><option value='Service Cloud' >Service Cloud<\/option><\/select><\/div><\/div><fieldset id=\"field_87_57\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Core products<\/legend><div class='ginput_container ginput_container_consent'><input name='input_57.1' id='input_87_57_1' type='checkbox' value='1'    aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_87_57_1' >I'm looking for a specific core product<\/label><input type='hidden' name='input_57.2' value='I&#039;m looking for a specific core product' class='gform_hidden' \/><input type='hidden' name='input_57.3' value='35' class='gform_hidden' \/><\/div><\/fieldset><fieldset id=\"field_87_66\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >More products<\/legend><div class='ginput_container ginput_container_consent'><input name='input_66.1' id='input_87_66_1' type='checkbox' value='1'    aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_87_66_1' >I'd like to see other products too<\/label><input type='hidden' name='input_66.2' value='I&#039;d like to see other products too' class='gform_hidden' \/><input type='hidden' name='input_66.3' value='35' class='gform_hidden' \/><\/div><\/fieldset><fieldset id=\"field_87_7\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield--width-full gf_list_2col field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Other software<\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_87_7'><div class='gchoice gchoice_87_7_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.1' type='checkbox'  value='Activate'  id='choice_87_7_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_1' id='label_87_7_1' class='gform-field-label gform-field-label--type-inline'>Activate: Customer Data Platform<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.2' type='checkbox'  value='ActivatePro'  id='choice_87_7_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_2' id='label_87_7_2' class='gform-field-label gform-field-label--type-inline'><strong>ActivatePro<\/strong>: Customer Intelligence Platform<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.3' type='checkbox'  value='Activate Search'  id='choice_87_7_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_3' id='label_87_7_3' class='gform-field-label gform-field-label--type-inline'><strong>Activate Search<\/strong>: User-friendly site search<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.4' type='checkbox'  value='ChatPlus'  id='choice_87_7_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_4' id='label_87_7_4' class='gform-field-label gform-field-label--type-inline'><strong>Chat+<\/strong>: Intelligent Chatbots<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.5' type='checkbox'  value='Connect'  id='choice_87_7_5'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_5' id='label_87_7_5' class='gform-field-label gform-field-label--type-inline'><strong>Connect<\/strong>: Integrate your business software<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_6'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.6' type='checkbox'  value='CRM'  id='choice_87_7_6'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_6' id='label_87_7_6' class='gform-field-label 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