{"id":266894,"date":"2026-10-05T14:54:28","date_gmt":"2026-10-05T12:54:28","guid":{"rendered":"https:\/\/spotler.com\/productguides\/spotler-sendpro-banking-insurance"},"modified":"2026-10-05T14:54:28","modified_gmt":"2026-10-05T12:54:28","slug":"spotler-sendpro-banking-insurance","status":"publish","type":"guides_pdf","link":"https:\/\/spotler.com\/en-gb\/productguides\/spotler-sendpro-banking-insurance","title":{"rendered":"A guide to using Spotler SendPro in the Banking &amp; Insurance industry"},"content":{"rendered":"<style type=\"text\/css\">\n.wp-block-separator {border-top: 1px solid !important;}\n<\/style>\n<div class=\"wp-block-cover\"><img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"400\" class=\"wp-block-cover__image-background wp-image-260777 size-full\" alt=\"\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/banking_sendpro_header.webp\" data-object-fit=\"cover\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/banking_sendpro_header.webp 770w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/banking_sendpro_header-300x156.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/banking_sendpro_header-766x398-1.webp 766w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/banking_sendpro_header-270x140.webp 270w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/banking_sendpro_header-192x100.webp 192w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/banking_sendpro_header-125x65.webp 125w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/banking_sendpro_header-42x22.webp 42w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-dark-blue-background-color has-background-dim-60 has-background-dim\"><\/span><\/p>\n<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color has-large-font-size wp-elements-1\" id=\"guide-sendpro-banking-insurance\">Transactional email for banks and insurers: <br \/>A guide to Spotler SendPro<\/h1>\n<\/div>\n<\/div>\n<p class=\"wp-block-paragraph\"><strong>Send policy, claims, payment and security messages through one EU-hosted platform that logs every email and SMS individually. This guide explains how banks and insurers use <a href=\"https:\/\/spotler.com\/en-gb\/sendpro\" data-type=\"page\" data-id=\"73697\">Spotler SendPro<\/a> to deliver regulated communication, and to prove it arrived.<\/strong><\/p>\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-group has-light-blue-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 id=\"what-youll-learn-in-this-guide\" class=\"wp-block-heading\">What you&#8217;ll learn in this guide<\/h3>\n<ul class=\"wp-block-list pad-left-0 no-mar-bottom\">\n<li>Why transactional email and SMS carry more weight in a bank or insurer than almost anywhere else<\/li>\n<li>How to bring policy administration, claims, core banking, billing, CRM and portal systems onto one governed sending layer<\/li>\n<li>How message-level logging, archiving and the audit log turn \u201cdid it arrive?\u201d into a lookup<\/li>\n<li>How templates, flows and dynamic attachments keep notices and documents consistent across brands and labels<\/li>\n<li>How SendPro supports DORA, GDPR and supplier due diligence, and where its responsibility ends<\/li>\n<li>How webhooks and inbound processing feed delivery status and customer replies back into your own systems<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 id=\"what-is-spotler-sendpro\" class=\"wp-block-heading\">1. What is Spotler SendPro?<\/h2>\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/spotler.com\/en-gb\/sendpro\" data-type=\"page\" data-id=\"73697\">Spotler SendPro<\/a> is a transactional email and SMS platform for organisations that need critical messages delivered, and need to be able to show that they were. For banks and insurers, that covers the messages a customer relationship actually runs on: policy documents and renewal notices, claim updates, payment and direct-debit confirmations, statements, login codes and fraud alerts.<\/p>\n<p class=\"wp-block-paragraph\">SendPro is the delivery and logging layer underneath those messages. Your systems decide what to send and when. SendPro delivers it on managed, EU-hosted infrastructure, records what happened to every individual message, and keeps that record available when a customer, a complaints handler, or an auditor asks.<\/p>\n<p class=\"wp-block-paragraph\">SendPro is used by banks, insurers and mortgage lenders in the Netherlands and the UK.<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 id=\"what-problem-does-spotler-sendpro-solve\" class=\"wp-block-heading\">2. What problem does Spotler SendPro solve for banks and insurers?<\/h2>\n<p class=\"wp-block-paragraph\">In most financial institutions, transactional mail grew one system at a time. Policy administration, claims, core banking, billing, CRM and the customer portal each send their own messages, often through different relays and sometimes through SMTP connections nobody actively manages. That leads to:<\/p>\n<ul class=\"wp-block-list ul-pad-top-15\">\n<li>No single view of what was sent, to whom, from which system, or when<\/li>\n<li>Application logs that stop at \u201chanded to the mail server\u201d, with no record of delivery, bounce or rejection<\/li>\n<li>Difficulty showing what a customer actually received when a complaint reaches the Financial Ombudsman Service in the UK or Kifid in the Netherlands<\/li>\n<li>SaaS suppliers and internal applications sending under the organisation&#8217;s domains without central authorisation<\/li>\n<li>Recurring vendor-review questions about where customer communication data is processed, and who can reach it<\/li>\n<li>Time-critical security and fraud alerts that depend on email alone<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\">SendPro replaces that patchwork with one governed platform: every sending system connected as its own source, every message logged, and every record kept on EU infrastructure.<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<figure class=\"wp-block-image size-full borderradius20 border2px-darkblue\"><img loading=\"lazy\" decoding=\"async\" width=\"1170\" height=\"380\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/team_sendpro_bi.webp\" alt=\"Woman in banking &amp; insurance industry at work with Spotler SendPro opened on her computer. She's listening to coworkers talk.\" class=\"wp-image-260813\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/team_sendpro_bi.webp 1170w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/team_sendpro_bi-300x97.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/team_sendpro_bi-767x249-1.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/team_sendpro_bi-1024x333.webp 1024w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/team_sendpro_bi-268x87.webp 268w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/team_sendpro_bi-43x14.webp 43w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/team_sendpro_bi-816x265.webp 816w\" sizes=\"auto, (max-width: 1170px) 100vw, 1170px\" \/><\/figure>\n<h2 id=\"who-is-spotler-sendpro-intended-for\" class=\"wp-block-heading\">3. Who is Spotler SendPro intended for in banking and insurance?<\/h2>\n<p class=\"wp-block-paragraph\">Spotler SendPro is designed for financial institutions where transactional messages carry legal, regulatory or security weight, and where several systems send on the same domains.<\/p>\n<p class=\"wp-block-paragraph\">The platform is particularly suitable for:<\/p>\n<h4 class=\"wp-block-heading\">Retail and commercial banks<\/h4>\n<p class=\"wp-block-paragraph\">For account notifications, payment and direct-debit confirmations, statements, login codes and fraud alerts.<\/p>\n<h4 class=\"wp-block-heading\">Insurers and pension providers<\/h4>\n<p class=\"wp-block-paragraph\">For policy documents, renewal notices, claim correspondence and premium reminders, often across several brands or labels.<\/p>\n<h4 class=\"wp-block-heading\">Mortgage lenders and consumer credit providers<\/h4>\n<p class=\"wp-block-paragraph\">For application status updates, offer documents and regulatory notices where timing and proof of sending matter.<\/p>\n<h4 class=\"wp-block-heading\">IT, security and compliance teams<\/h4>\n<p class=\"wp-block-paragraph\">That own sender domains, supplier governance and evidence production, and need one place to see and control what is sent on the organisation&#8217;s behalf.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<p class=\"wp-block-paragraph\">Spotler SendPro is the right fit when you need a dedicated platform that separates regulated system communication from marketing mail, records every message individually, and supports both email and SMS from one environment. In short, when \u201cwe think it was sent\u201d isn&#8217;t an acceptable answer.<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 id=\"key-use-cases\" class=\"wp-block-heading\">4. Key use cases<\/h2>\n<div class=\"wp-block-group has-light-blue-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading has-blue-color has-text-color has-link-color wp-elements-2\"><em>Use case<\/em><\/h4>\n<h4 class=\"wp-block-heading\">Policy documents and renewal notices<\/h4>\n<p class=\"wp-block-paragraph\">Renewal notices, policy schedules and changes to terms are messages a customer may later dispute. The question is rarely whether you meant to send them.<\/p>\n<hr class=\"wp-block-separator has-text-color has-blue-color has-alpha-channel-opacity has-blue-background-color has-background is-style-default\"\/>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-triangle-exclamation\" style=\"--fa-primary-color: #ffffff; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Problem<\/h4>\n<p class=\"wp-block-paragraph\">The policy administration system sends renewal notices, but nobody can show which version a specific customer received, or whether it was delivered.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-lightbulb\" style=\"--fa-primary-color: #23afe6; --fa-primary-opacity: 0.8; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Solution<\/h4>\n<p class=\"wp-block-paragraph\">SendPro builds the notice from a central template, attaches the policy schedule as a PDF at the moment of sending, and archives each message with its full event timeline.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-sharp-duotone fa-regular fa-arrow-trend-up\" style=\"--fa-primary-color: #23afe6; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 0.3;\"><\/i>&nbsp; Result<\/h4>\n<p class=\"no-mar-bottom wp-block-paragraph\">A disputed renewal is answered with a lookup by policy number, not a reconstruction across systems.<\/p>\n<\/div>\n<\/div>\n<div class=\"wp-block-group border1px-blue no-pad-bottom has-pale-pink-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading has-blue-color has-text-color has-link-color wp-elements-3\"><em>Use case<\/em><\/h4>\n<h4 class=\"wp-block-heading\">Claims correspondence, in both directions<\/h4>\n<p class=\"wp-block-paragraph\">A claim is a conversation. What the customer sends back matters as much as what you send.<\/p>\n<hr class=\"wp-block-separator has-text-color has-blue-color has-alpha-channel-opacity has-blue-background-color has-background is-style-default\"\/>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-triangle-exclamation\" style=\"--fa-primary-color: #ffffff; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Problem<\/h4>\n<p class=\"wp-block-paragraph\">Customer replies and supporting documents land in shared mailboxes and are matched to claims by hand.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-lightbulb\" style=\"--fa-primary-color: #23afe6; --fa-primary-opacity: 0.8; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Solution<\/h4>\n<p class=\"wp-block-paragraph\">SendPro sends claim updates from the claims system and processes inbound replies and attachments, routing them back to the right claim or queue.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-sharp-duotone fa-regular fa-arrow-trend-up\" style=\"--fa-primary-color: #23afe6; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 0.3;\"><\/i>&nbsp; Result<\/h4>\n<p class=\"wp-block-paragraph\">Both sides of the correspondence are captured against the case, with less manual handling.<\/p>\n<\/div>\n<\/div>\n<div class=\"wp-block-group has-light-blue-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading has-blue-color has-text-color has-link-color wp-elements-4\"><em>Use case<\/em><\/h4>\n<h4 class=\"wp-block-heading\">Payment and direct-debit confirmations<\/h4>\n<p class=\"wp-block-paragraph\">Payment messages are high in volume and low in tolerance for error. Customers notice when they arrive late, or not at all.<\/p>\n<hr class=\"wp-block-separator has-text-color has-blue-color has-alpha-channel-opacity has-blue-background-color has-background is-style-default\"\/>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-triangle-exclamation\" style=\"--fa-primary-color: #ffffff; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Problem<\/h4>\n<p class=\"wp-block-paragraph\">Billing and core banking systems send confirmations through separate relays, with no shared view of delivery or bounces.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-lightbulb\" style=\"--fa-primary-color: #23afe6; --fa-primary-opacity: 0.8; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Solution<\/h4>\n<p class=\"wp-block-paragraph\">Each system connects to SendPro as its own source. Bounces and failures are fed back to your systems via webhooks, so contact records stay accurate.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-sharp-duotone fa-regular fa-arrow-trend-up\" style=\"--fa-primary-color: #23afe6; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 0.3;\"><\/i>&nbsp; Result<\/h4>\n<p class=\"no-mar-bottom wp-block-paragraph\">Reliable confirmations, cleaner contact data and faster troubleshooting when something goes wrong.<\/p>\n<\/div>\n<\/div>\n<div class=\"wp-block-group border1px-blue no-pad-bottom has-pale-pink-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading has-blue-color has-text-color has-link-color wp-elements-5\"><em>Use case<\/em><\/h4>\n<h4 class=\"wp-block-heading\">Fraud, login and unusual-activity alerts (SMS and email)<\/h4>\n<p class=\"wp-block-paragraph\">Some messages are too urgent to wait for someone to check their inbox.<\/p>\n<hr class=\"wp-block-separator has-text-color has-blue-color has-alpha-channel-opacity has-blue-background-color has-background is-style-default\"\/>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-triangle-exclamation\" style=\"--fa-primary-color: #ffffff; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Problem<\/h4>\n<p class=\"wp-block-paragraph\">Security alerts and one-time codes sent by email alone are missed, or arrive too late to be useful.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-lightbulb\" style=\"--fa-primary-color: #23afe6; --fa-primary-opacity: 0.8; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Solution<\/h4>\n<p class=\"wp-block-paragraph\">Your fraud and authentication systems decide when to alert. SendPro sends the SMS and the email from the same API, so the alert reaches the customer&#8217;s phone immediately while the email provides a durable record.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-sharp-duotone fa-regular fa-arrow-trend-up\" style=\"--fa-primary-color: #23afe6; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 0.3;\"><\/i>&nbsp; Result<\/h4>\n<p class=\"wp-block-paragraph\">Faster delivery of time-critical security messages, with both channels in one audit trail.<\/p>\n<\/div>\n<\/div>\n<div class=\"wp-block-group has-light-blue-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading has-blue-color has-text-color has-link-color wp-elements-6\"><em>Use case<\/em><\/h4>\n<h4 class=\"wp-block-heading\">Central sender domain governance<\/h4>\n<p class=\"wp-block-paragraph\">Banks and insurers work with many SaaS suppliers that send email under the organisation&#8217;s domains. Email is rarely those suppliers&#8217; core competency.<\/p>\n<hr class=\"wp-block-separator has-text-color has-blue-color has-alpha-channel-opacity has-blue-background-color has-background is-style-default\"\/>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-triangle-exclamation\" style=\"--fa-primary-color: #ffffff; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Problem<\/h4>\n<p class=\"wp-block-paragraph\">Each supplier manages its own sending, so IT and Security can&#8217;t easily confirm which systems are authorised, or whether a suspicious message came from one of them.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-lightbulb\" style=\"--fa-primary-color: #23afe6; --fa-primary-opacity: 0.8; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Solution<\/h4>\n<p class=\"wp-block-paragraph\">SendPro acts as the central hub. Every authorised system gets its own source, with domain authorisation and SPF, DKIM and DMARC alignment managed in one place.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-sharp-duotone fa-regular fa-arrow-trend-up\" style=\"--fa-primary-color: #23afe6; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 0.3;\"><\/i>&nbsp; Result<\/h4>\n<p class=\"no-mar-bottom wp-block-paragraph\">One place to authorise senders and to help investigate spoofing or phishing reports involving your domains.<\/p>\n<\/div>\n<\/div>\n<div class=\"wp-block-group border1px-blue no-pad-bottom has-pale-pink-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading has-blue-color has-text-color has-link-color wp-elements-7\"><em>Use case<\/em><\/h4>\n<h4 class=\"wp-block-heading\">Complaint and audit evidence<\/h4>\n<p class=\"wp-block-paragraph\">Ombudsman complaints, internal audits and supervisory requests all ask the same question: what did you send, and when?<\/p>\n<hr class=\"wp-block-separator has-text-color has-blue-color has-alpha-channel-opacity has-blue-background-color has-background is-style-default\"\/>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-triangle-exclamation\" style=\"--fa-primary-color: #ffffff; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Problem<\/h4>\n<p class=\"wp-block-paragraph\">Teams spend days piecing together application logs and template history to answer a single evidence request.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-duotone fa-solid fa-lightbulb\" style=\"--fa-primary-color: #23afe6; --fa-primary-opacity: 0.8; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 1;\"><\/i>&nbsp; Solution<\/h4>\n<p class=\"wp-block-paragraph\">Message history, the message archive and the audit log give compliance and support teams direct access to each message as sent, its delivery record, and who changed the template behind it.<\/p>\n<h4 class=\"wp-block-heading\"><i class=\"fa-sharp-duotone fa-regular fa-arrow-trend-up\" style=\"--fa-primary-color: #23afe6; --fa-secondary-color: #23afe6; --fa-secondary-opacity: 0.3;\"><\/i>&nbsp; Result<\/h4>\n<p class=\"wp-block-paragraph\">Evidence requests are answered in minutes rather than opened as an investigation.<\/p>\n<\/div>\n<\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 id=\"what-can-you-do-with-spotler-sendpro\" class=\"wp-block-heading\">5. What can you do with Spotler SendPro?<\/h2>\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/spotler.com\/en-gb\/sendpro\" data-type=\"page\" data-id=\"73697\">Spotler SendPro<\/a> gives banks and insurers one controlled environment for sending, recording and governing regulated email and SMS, without replacing the systems that decide what to send.<\/p>\n<p class=\"wp-block-paragraph\">SendPro enables financial institutions to:<\/p>\n<ul class=\"wp-block-list pad-top-15 li-pad-bot-20\">\n<li>Send transactional email and SMS from policy, claims, banking and billing systems via API or SMTP<\/li>\n<li>Connect each sending system as a separate source, with its own credentials and reporting<\/li>\n<li>Manage <a href=\"https:\/\/spotler.com\/en-gb\/sendpro\/advanced-templates\" data-type=\"page\" data-id=\"77594\">templates<\/a> centrally across brands, labels and languages<\/li>\n<li>Generate documents such as policy schedules and statements as PDF attachments at the moment of sending<\/li>\n<li>Retrieve any individual message with its <a href=\"https:\/\/spotler.com\/en-gb\/sendpro\/bounce-management\" data-type=\"page\" data-id=\"77431\">delivery record<\/a> and content as sent<\/li>\n<li>Route inbound replies and documents into claims and case systems<\/li>\n<li>Push <a href=\"https:\/\/spotler.com\/en-gb\/sendpro\/realtime-statistics\" data-type=\"page\" data-id=\"77606\">real-time delivery events<\/a> into your own systems with webhooks<\/li>\n<li>Record who changed what in the account with the audit log<\/li>\n<\/ul>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<figure class=\"wp-block-image size-full borderradius20 border2px-darkblue\"><img loading=\"lazy\" decoding=\"async\" width=\"1170\" height=\"380\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/focus_sendpro_bi.webp\" alt=\"Woman in banking &amp; insurance industry at work with Spotler SendPro opened on her computer. She's focused at her screen.\" class=\"wp-image-260805\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/focus_sendpro_bi.webp 1170w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/focus_sendpro_bi-300x97.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/focus_sendpro_bi-767x249-1.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/focus_sendpro_bi-1024x333.webp 1024w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/focus_sendpro_bi-268x87.webp 268w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/focus_sendpro_bi-43x14.webp 43w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/focus_sendpro_bi-816x265.webp 816w\" sizes=\"auto, (max-width: 1170px) 100vw, 1170px\" \/><\/figure>\n<h2 id=\"what-features-does-spotler-sendpro-offer\" class=\"wp-block-heading\">6. What features does Spotler SendPro offer?<\/h2>\n<h3 id=\"sending-and-delivery-email-and-sms\" class=\"wp-block-heading\">Sending and delivery (email and SMS)<\/h3>\n<div id=\"list-block_a3b42dd3b81c5560724d50996645e044\" class=\"wp-block-bullet-list\">\n<ul class=\"bullet-list style-1\">\n<li>Send transactional email via API or SMTP relay, without re-architecting existing systems<\/li>\n<li>Send transactional SMS from the same API for alerts and one-time codes<\/li>\n<li>Multiple sending sources for policy administration, claims, core banking, billing, CRM and portal systems<\/li>\n<li>Managed deliverability, with SPF, DKIM and DMARC alignment per sender domain<\/li>\n<\/ul><\/div>\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 id=\"templates-and-message-content\" class=\"wp-block-heading\">Templates and message content<\/h3>\n<div id=\"list-block_f183fb4840964159e8c004746e4bc32c\" class=\"wp-block-bullet-list\">\n<ul class=\"bullet-list style-1\">\n<li>Reusable templates for notices, confirmations and correspondence<\/li>\n<li>Template changes without an application release<\/li>\n<li>Dynamic attachments that generate PDFs, such as policy schedules and statements, at the moment of sending<\/li>\n<li>Samples to preview a template against real data before it reaches a customer<\/li>\n<\/ul><\/div>\n<div class=\"wp-block-group border1px-blue borderradius20 has-pale-pink-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Explanation of templates<\/h4>\n<p class=\"wp-block-paragraph\">Templates in SendPro are built with HTML and the <a href=\"https:\/\/freemarker.apache.org\/\" target=\"_blank\" rel=\"noopener\">FreeMarker<\/a> template engine. That makes it possible to generate personalised, data-driven content from your own systems, from a simple payment confirmation to a multi-page policy summary. FreeMarker supports:<\/p>\n<ul class=\"wp-block-list\">\n<li>Personalisation based on customer, policy, account or claim data<\/li>\n<li>Conditional content, for example different wording per product, policy type or jurisdiction<\/li>\n<li>(Nested) loops for structures such as cover lines, transactions or instalment schedules<\/li>\n<li>Reuse of data from your own systems<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\">SendPro can also reuse content from messages supplied by your source system. A legacy core banking or policy system can keep sending its existing message, while SendPro adds an approved header, footer, disclaimer or content block, without any change to the source system.<\/p>\n<p class=\"wp-block-paragraph\">For less complex templates, the visual Quick editor lets users adjust text, images and variables without editing HTML or code.<\/p>\n<p class=\"no-mar-bottom wp-block-paragraph\">In combination with flows, templates support multi-brand and multilingual scenarios. For a group with several labels, or a bank serving customers in more than one language, the correct content and structure is applied automatically per flow.<\/p>\n<\/div>\n<\/div>\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 id=\"flows-and-triggering\" class=\"wp-block-heading\">Flows and triggering<\/h3>\n<div id=\"list-block_656f35db0c13d88708fe423326432372\" class=\"wp-block-bullet-list\">\n<ul class=\"bullet-list style-1\">\n<li>Transactional flows per message type, such as renewal notices, claim updates or payment confirmations<\/li>\n<li>Messages triggered by system events such as a policy change, a payment or a login<\/li>\n<li>Per-flow choice of channel: email, SMS or both<\/li>\n<li>Event flows that act on what happens to a message, such as a hard bounce on a regulatory notice (Premium)<\/li>\n<li>Flow types to organise large numbers of flows by product, brand or department (Premium)<\/li>\n<\/ul><\/div>\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 id=\"evidence-records-and-access-control\" class=\"wp-block-heading\">Evidence, records and access control<\/h3>\n<div id=\"list-block_c341c5a5d7bd07b3856daa04fbeb2365\" class=\"wp-block-bullet-list\">\n<ul class=\"bullet-list style-1\">\n<li>Full event timeline per message: submitted, processed, delivered, deferred, bounced or rejected<\/li>\n<li>Message archive with the content as sent, available to view and resend<\/li>\n<li>Message history of 90 days on Basic, and up to three years on Premium and Enterprise<\/li>\n<li>Audit log of who changed templates, flows, domains and settings, and when (Premium)<\/li>\n<li>Roles and rights, so developers, support, compliance and administrators each see what their job needs (Premium; custom roles on Enterprise)<\/li>\n<\/ul><\/div>\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 id=\"reporting-and-insight\" class=\"wp-block-heading\">Reporting and insight<\/h3>\n<div id=\"list-block_b41288160583b9da32f3b9cfb52c2277\" class=\"wp-block-bullet-list\">\n<ul class=\"bullet-list style-1\">\n<li>Delivery and performance reporting per source, flow and message type<\/li>\n<li>Real-time status per message, so support colleagues can check a specific email themselves<\/li>\n<li>Checks and alerts that notify your team when something in the sending setup needs attention (Premium)<\/li>\n<\/ul><\/div>\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 id=\"connectivity-and-updates\" class=\"wp-block-heading\">Connectivity and updates<\/h3>\n<div id=\"list-block_221db4b2be5c904ac40abbce2edb2e80\" class=\"wp-block-bullet-list\">\n<ul class=\"bullet-list style-1\">\n<li>API and SMTP connectivity for straightforward system integration<\/li>\n<li>Webhooks for real-time delivery, bounce and engagement events in your own systems<\/li>\n<li>Inbound email processing to route replies and documents to the right system<\/li>\n<li>Sandbox environment for testing changes before they reach customers (Premium)<\/li>\n<\/ul><\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 id=\"security-compliance-and-sla\" class=\"wp-block-heading\">7. Security, compliance and SLA<\/h2>\n<p class=\"wp-block-paragraph\">For a bank or insurer, a messaging supplier is part of the ICT supply chain, and it gets reviewed like one. SendPro is built to make that review straightforward.<\/p>\n<h3 id=\"data-residency-and-certification\" class=\"wp-block-heading\">Data residency and certification<\/h3>\n<ul class=\"wp-block-list\">\n<li>Built and hosted in Europe, with message content, recipient data and event logs processed within the EU<\/li>\n<li>ISO 27001 certified and GDPR compliant<\/li>\n<li>FSQS-NL qualified: Spotler is assessed through the supplier screening system Dutch banks and insurers already use to vet vendors<\/li>\n<li>A Trust Center that names the sub-processors involved<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\">Because processing stays within the EU, there&#8217;s no third-country transfer of message data to assess, which keeps Schrems II and CLOUD Act questions out of the vendor review. <\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 id=\"supporting-dora-and-other-regulatory-obligations\" class=\"wp-block-heading\">Supporting DORA and other regulatory obligations<\/h3>\n<p class=\"wp-block-paragraph\">The Digital Operational Resilience Act (DORA) has applied across the EU since 17 January 2025. It expects financial entities to manage ICT third-party risk and to show how the services they depend on are governed. Replacing a patchwork of relays with one audited sending layer gives IT and risk teams a clearer view of the email and SMS supply chain, with documentation to match.<\/p>\n<p class=\"wp-block-paragraph\">In the UK, the FCA&#8217;s Consumer Duty asks a related question from the customer&#8217;s side: can you show that communications reached customers and supported their understanding? Delivery data and archived messages help answer the first part of that question.<\/p>\n<p class=\"wp-block-paragraph\">SendPro supports these obligations. It doesn&#8217;t confer compliance, which remains your institution&#8217;s responsibility.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 id=\"enterprise-controls\" class=\"wp-block-heading\">Enterprise controls<\/h3>\n<p class=\"wp-block-paragraph\">For organisations whose email has to meet the security and network requirements of a corporate IT estate, the Enterprise plan adds:<\/p>\n<ul class=\"wp-block-list\">\n<li>Required TLS on delivery, and business rules based on DNS lookups<\/li>\n<li>Virus scanning of inbound mail before it reaches claims or case systems<\/li>\n<li>Custom certificates for sending domains<\/li>\n<li>Source connection reporting, including IP address and TLS version<\/li>\n<li>An SPF proxy to keep authentication intact across sending arrangements<\/li>\n<li>Microsoft Exchange Online integration, with recipient lookups via LDAP or Entra ID<\/li>\n<\/ul>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 id=\"service-level-agreement\" class=\"wp-block-heading\">Service level agreement<\/h3>\n<p class=\"wp-block-paragraph\">An SLA (service level agreement) sets out the agreements on platform availability, performance and support. The standard SLA provides a stable foundation for transactional email and SMS, with consistent performance and monitoring. For institutions where availability is business-critical, a Premium SLA is available with additional support, including a 24\/7 emergency line in the event of core feature outages.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 id=\"which-plan-fits-a-bank-or-insurer\" class=\"wp-block-heading\">Which plan fits a bank or insurer?<\/h3>\n<style type=\"text\/css\">\n.sp-bi-table-wrap {overflow-x: auto; border: 2px solid #002a4d; border-radius: 20px; margin: 0 0 20px;}\n.sp-bi-table {width: 100%; border-collapse: collapse; min-width: 560px; font-size: 16px;}\n.sp-bi-table th {background: #002a4d; color: #ffffff; text-align: left; padding: 14px 16px; font-weight: 600;}\n.sp-bi-table th:not(:first-child), .sp-bi-table td:not(:first-child) {text-align: center;}\n.sp-bi-table td {padding: 12px 16px; border-top: 1px solid #d6e6f0; color: #002a4d;}\n.sp-bi-table tr:nth-child(even) td {background: #f2f9fd;}\n.sp-bi-table .fa-check {color: #23afe6;}\n.sp-bi-table .fa-x {color: #9aa8b5;}\n<\/style>\n<div class=\"sp-bi-table-wrap\">\n<table class=\"sp-bi-table\">\n<thead>\n<tr>\n<th scope=\"col\">Capability<\/th>\n<th scope=\"col\">Basic<\/th>\n<th scope=\"col\">Premium<\/th>\n<th scope=\"col\">Enterprise<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>SMTP, API, webhooks and inbound email<\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<\/tr>\n<tr>\n<td>Message archive and resend<\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<\/tr>\n<tr>\n<td>Dynamic attachments (PDF)<\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<\/tr>\n<tr>\n<td>Message history<\/td>\n<td>90 days<\/td>\n<td>Up to 3 years<\/td>\n<td>Up to 3 years<\/td>\n<\/tr>\n<tr>\n<td>Sending domains<\/td>\n<td>5<\/td>\n<td>Unlimited<\/td>\n<td>Unlimited<\/td>\n<\/tr>\n<tr>\n<td>Multiple sending sources<\/td>\n<td><i class=\"fa-solid fa-x\" aria-label=\"Not included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<\/tr>\n<tr>\n<td>Audit log<\/td>\n<td><i class=\"fa-solid fa-x\" aria-label=\"Not included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<\/tr>\n<tr>\n<td>Roles and rights<\/td>\n<td><i class=\"fa-solid fa-x\" aria-label=\"Not included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<td>Custom roles<\/td>\n<\/tr>\n<tr>\n<td>Event flows and flow types<\/td>\n<td><i class=\"fa-solid fa-x\" aria-label=\"Not included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<\/tr>\n<tr>\n<td>Sandbox<\/td>\n<td><i class=\"fa-solid fa-x\" aria-label=\"Not included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<\/tr>\n<tr>\n<td>Inbound virus scan and custom certificates<\/td>\n<td><i class=\"fa-solid fa-x\" aria-label=\"Not included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-x\" aria-label=\"Not included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<\/tr>\n<tr>\n<td>Required TLS, DNS business rules and SPF proxy<\/td>\n<td><i class=\"fa-solid fa-x\" aria-label=\"Not included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-x\" aria-label=\"Not included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<\/tr>\n<tr>\n<td>Microsoft Exchange and LDAP \/ Entra ID<\/td>\n<td><i class=\"fa-solid fa-x\" aria-label=\"Not included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-x\" aria-label=\"Not included\"><\/i><\/td>\n<td><i class=\"fa-solid fa-check\" aria-label=\"Included\"><\/i><\/td>\n<\/tr>\n<tr>\n<td>Premium SLA<\/td>\n<td>Optional<\/td>\n<td>Optional<\/td>\n<td>Optional<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p class=\"wp-block-paragraph\">Premium is where the features regulated teams rely on most come together: multiple sources, the audit log and three-year message history. Worth knowing: extended retention applies from the moment you move to Premium, not retrospectively, so it&#8217;s better to upgrade before you need the longer record than after.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-group border1px-blue borderradius20 has-pale-pink-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Where SendPro&#8217;s role ends<\/h4>\n<p class=\"wp-block-paragraph\">SendPro is the delivery and logging layer for regulated email and SMS. It isn&#8217;t a fraud-detection engine, a payments or Verification of Payee system, an e-signature platform, or an eIDAS qualified electronic registered delivery service.<\/p>\n<p class=\"no-mar-bottom wp-block-paragraph\">SendPro sends from managed, shared sending infrastructure, with deliverability handled by Spotler. It doesn&#8217;t offer dedicated IP addresses or IP warming.<\/p>\n<\/div>\n<\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 id=\"which-systems-does-spotler-sendpro-integrate-with\" class=\"wp-block-heading\">8. Which systems does Spotler SendPro integrate with?<\/h2>\n<p class=\"wp-block-paragraph\">Spotler SendPro connects to the systems banks and insurers already run, so they can keep working the way they do today while sending through one governed platform.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 id=\"sending-and-connection-methods\" class=\"wp-block-heading\">Sending and connection methods<\/h3>\n<p class=\"wp-block-paragraph\">Connect applications directly to SendPro to trigger and send transactional messages.<\/p>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/spotler.com\/en-gb\/integrations\/api\" data-type=\"links\" data-id=\"177096\">API<\/a>: for direct connection with applications and platforms<\/li>\n<li>SMTP: for existing systems that already send email, usually a change of mail server settings<\/li>\n<\/ul>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 id=\"real-time-updates-and-inbound-processing\" class=\"wp-block-heading\">Real-time updates and inbound processing<\/h3>\n<p class=\"wp-block-paragraph\">Receive immediate feedback on sent messages, and route what comes back to the right place.<\/p>\n<ul class=\"wp-block-list\">\n<li>Webhooks: for real-time delivery, bounce and engagement events<\/li>\n<li>Inbound email: for routing customer replies and submitted documents into claims and case systems<\/li>\n<\/ul>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 id=\"financial-systems-commonly-connected\" class=\"wp-block-heading\">Financial systems commonly connected<\/h3>\n<p class=\"wp-block-paragraph\">Each of these connects as its own source, with its own credentials and reporting.<\/p>\n<ul class=\"wp-block-list\">\n<li>Policy administration systems<\/li>\n<li>Claims and case management systems<\/li>\n<li>Core banking and payment platforms<\/li>\n<li>Billing and collections systems<\/li>\n<li>CRM systems and customer portals<\/li>\n<li>SaaS suppliers that send under your domains<\/li>\n<\/ul>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 id=\"microsoft-and-spotler-platforms\" class=\"wp-block-heading\">Microsoft and Spotler platforms<\/h3>\n<ul class=\"wp-block-list\">\n<li>Microsoft Exchange Online: direct connection, delivery via your own Exchange environment, and directory lookups via LDAP or Entra ID (Enterprise)<\/li>\n<li>Spotler Mail+: connected as one authorised sender, so marketing keeps its own workflow while IT keeps control of the domains<\/li>\n<\/ul>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<figure class=\"wp-block-image size-full borderradius20 border2px-darkblue\"><img loading=\"lazy\" decoding=\"async\" width=\"1170\" height=\"380\" src=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/point_sendpro_bi.webp\" alt=\"Three coworkers looking at statistics on the SendPro dashboard.\" class=\"wp-image-260822\" srcset=\"https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/point_sendpro_bi.webp 1170w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/point_sendpro_bi-300x97.webp 300w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/point_sendpro_bi-767x249-1.webp 767w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/point_sendpro_bi-1024x333.webp 1024w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/point_sendpro_bi-268x87.webp 268w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/point_sendpro_bi-43x14.webp 43w, https:\/\/spotler.com\/wp-content\/uploads\/2026\/10\/point_sendpro_bi-816x265.webp 816w\" sizes=\"auto, (max-width: 1170px) 100vw, 1170px\" \/><\/figure>\n<h2 id=\"what-does-spotler-sendpro-deliver\" class=\"wp-block-heading\">9. What does Spotler SendPro deliver?<\/h2>\n<p class=\"wp-block-paragraph\">In banking and insurance, transactional messages are part of the customer contract. When they&#8217;re delivered reliably, recorded individually and governed centrally, institutions reduce regulatory and reputational risk, improve the customer experience, and spend less time reconstructing what happened.<\/p>\n<p class=\"wp-block-paragraph\">Banks and insurers using <a href=\"https:\/\/spotler.com\/en-gb\/sendpro\" data-type=\"page\" data-id=\"73697\">Spotler SendPro<\/a> typically achieve:<\/p>\n<ul class=\"wp-block-list pad-top-15\">\n<li>Evidence on request: complaints and audit questions answered from a lookup, not an investigation<\/li>\n<li>One governed view of every system that sends on the organisation&#8217;s behalf<\/li>\n<li>Fewer customer service contacts about missing documents and confirmations<\/li>\n<li>Faster, more reliable delivery of security and fraud alerts<\/li>\n<li>Simpler supplier due diligence, with EU hosting, ISO 27001 and FSQS-NL already in place<\/li>\n<li>Consistent branding and wording across labels, languages and channels<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\">For many financial institutions, Spotler SendPro becomes the <a href=\"https:\/\/spotler.com\/sendpro\/banking-and-insurance\" data-type=\"page\" data-id=\"257502\">central hub for regulated transactional communication<\/a>: one controlled platform for sending, recording and governing the messages customers rely on.<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h2 id=\"example-scenarios\" class=\"wp-block-heading\">10. Example scenarios<\/h2>\n<h3 id=\"scenario-1-insurer-with-several-labels\" class=\"wp-block-heading\">Scenario 1: Insurer with several labels<\/h3>\n<p class=\"wp-block-paragraph\">An insurer operates three labels, each with its own policy administration and claims systems. Every system is connected to SendPro as a separate source, and the labels share one template structure with brand-specific styling applied per flow. Renewal notices carry the policy schedule as a PDF generated at the moment of sending. Customer replies to claim emails are processed and routed to the claims system. When a policyholder disputes a renewal, the complaints team searches by policy number and exports the archived message with its delivery record.<\/p>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h3 id=\"scenario-2-retail-bank-with-many-sending-systems\" class=\"wp-block-heading\">Scenario 2: Retail bank with many sending systems<\/h3>\n<p class=\"wp-block-paragraph\">A bank works with a wide range of internal applications and SaaS suppliers that all send email under its domains. IT creates a source for every authorised system and centrally manages domain authorisation and SPF, DKIM, and DMARC alignment. Marketing keeps working in its own email platform, connected as one more authorised sender. Login codes and unusual-activity alerts go out by SMS and email from the same API. When a suspicious message is reported, Security checks SendPro to help establish whether it came from an authorised system.<\/p>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-group has-light-blue-background-color has-background\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div id=\"demo\" class=\"wp-block-group\">\n<div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 id=\"book-a-demo\" class=\"wp-block-heading\">Book a demo<\/h2>\n<p class=\"wp-block-paragraph\">Discover how Spotler SendPro can support regulated communication in your organisation. Explore the platform with a demo, or <a href=\"https:\/\/spotler.com\/en-gb\/sendpro\/trial\" data-type=\"page\" data-id=\"74673\">start a free 30-day trial<\/a> to test delivery, templates and message logging.<\/p>\n<\/div>\n<\/div>\n<p><script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_87' style='display:none'>\n                        <div class='gform_heading'>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_87'  action='\/en-gb\/wp-json\/wp\/v2\/guides_pdf\/266894' data-formid='87' novalidate><input type=\"hidden\" value=\"0\" name=\"gpps_page_progression_87\" \/>\n                        <div class='gform-body gform_body'><div id='gform_fields_87' class='gform_fields top_label form_sublabel_below description_below validation_below' data-column-layout='fill'><div id=\"field_87_59\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\" data-group-id=\"94d5b7d1\" data-field-span=\"3\"><label id='gfield_label_87_59' class='gfield_label gform-field-label' for='input_87_59'><span class='gform-field-label__text'>Type of request<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_59' id='input_87_59' type='text' value='Demo' class='large'  aria-describedby=\"gfield_description_87_59\"    aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_59'>Requires prefill: \n- Demo\n- Pricing\n- Trial<\/div><\/div><div id=\"field_87_23\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\" data-group-id=\"94d5b7d1\" data-field-span=\"3\"><label id='gfield_label_87_23' class='gfield_label gform-field-label' for='input_87_23'><span class='gform-field-label__text'>Prefilled product<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_23' id='input_87_23' type='text' value='SendPro' class='large'  aria-describedby=\"gfield_description_87_23\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_23'>Can be anything. Will be displayed in email and used as a value in the forthcoming webhooks. <\/div><\/div><div id=\"field_87_51\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\" data-group-id=\"94d5b7d1\" data-field-span=\"3\"><label id='gfield_label_87_51' class='gfield_label gform-field-label' for='input_87_51'><span class='gform-field-label__text'>Spotler Region (CRM split)<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_51' id='input_87_51' type='text' value='NL' class='large'  aria-describedby=\"gfield_description_87_51\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_51'>Use UK as exception to NL<\/div><\/div><fieldset id=\"field_87_64\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-quarter field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden gfield--choice-align-vertical\" data-group-id=\"94d5b7d1\" data-field-span=\"3\"><legend id='gfield_label_87_64' class='gfield_label gform-field-label' ><span class='gform-field-label__text'>Type of product<\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_87_64'>\n\t\t\t<div class='gchoice gchoice_87_64_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_64' type='radio' value='Single'  id='choice_87_64_0' onchange='gformToggleRadioOther( this )'  aria-labelledby=\"label_87_64_0 gfield_label_87_64\"   \/>\n\t\t\t\t\t<label for='choice_87_64_0' id='label_87_64_0' class='gform-field-label gform-field-label--type-inline'>Single<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_87_64_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_64' type='radio' value='Cloud'  id='choice_87_64_1' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_87_64_1' id='label_87_64_1' class='gform-field-label gform-field-label--type-inline'>Cloud<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_87_65\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\" data-group-id=\"752fa39b\" data-field-span=\"3\"><label id='gfield_label_87_65' class='gfield_label gform-field-label' for='input_87_65'><span class='gform-field-label__text'>Show &#039;core products&#039;<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_65' id='input_87_65' type='text' value='no' class='large'  aria-describedby=\"gfield_description_87_65\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_65'>Will give the user an option to display core products rather than Cloud.<\/div><\/div><div id=\"field_87_58\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\" data-group-id=\"752fa39b\" data-field-span=\"3\"><label id='gfield_label_87_58' class='gfield_label gform-field-label' for='input_87_58'><span class='gform-field-label__text'>Show &#039;more products&#039;<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_58' id='input_87_58' type='text' value='no' class='large'  aria-describedby=\"gfield_description_87_58\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_58'>Will give the user an option to select other products with the one already prefilled.<\/div><\/div><div id=\"field_87_67\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\" data-group-id=\"752fa39b\" data-field-span=\"3\"><label id='gfield_label_87_67' class='gfield_label gform-field-label' for='input_87_67'><span class='gform-field-label__text'>Show comment field<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_67' id='input_87_67' type='text' value='no' class='large'  aria-describedby=\"gfield_description_87_67\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_67'>Will give the user an option to leave a remark.<\/div><\/div><div id=\"field_87_69\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-quarter field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\" data-group-id=\"752fa39b\" data-field-span=\"3\"><label id='gfield_label_87_69' class='gfield_label gform-field-label' for='input_87_69'><span class='gform-field-label__text'>Show industry field<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_69' id='input_87_69' type='text' value='yes' class='large'  aria-describedby=\"gfield_description_87_69\"  placeholder='yes'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_69'>Removes industry field<\/div><\/div><div id=\"field_87_71\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_hidden\" data-group-id=\"9ebcf9aa\" data-field-span=\"6\"><label id='gfield_label_87_71' class='gfield_label gform-field-label' for='input_87_71'><span class='gform-field-label__text'>Show description field<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_71' id='input_87_71' type='text' value='no' class='large'  aria-describedby=\"gfield_description_87_71\"  placeholder='none'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_87_71'>Will give the user an option to leave a remark.<\/div><\/div><div id=\"field_87_74\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\" data-group-id=\"9ebcf9aa\" data-field-span=\"6\"><label id='gfield_label_87_74' class='gfield_label gform-field-label' for='input_87_74'><span class='gform-field-label__text'>Show phone field<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_74' id='input_87_74' type='text' value='yes' class='large'    placeholder='none'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_87_74\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\" data-group-id=\"9ebcf9aa\" data-field-span=\"6\"><label id='gfield_label_87_74' class='gfield_label gform-field-label' for='input_87_74'><span class='gform-field-label__text'>Show phone field<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_74' id='input_87_74' type='text' value='yes' class='large'    placeholder='none'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_87_61\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\" data-group-id=\"25580678\" data-field-span=\"12\"><h3 class=\"gsection_title\">Visible form options<\/h3><\/div><fieldset id=\"field_87_34\" class=\"gfield gfield--type-name gfield--input-type-name gfield--width-half gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_above hidden_label field_validation_below gfield_visibility_visible\" data-group-id=\"1733822b\" data-field-span=\"6\"><legend id='gfield_label_87_34' class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>firstname<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name no_last_name no_suffix gf_name_has_1 ginput_container_name gform-grid-row' id='input_87_34'>\n                            \n                            <span id='input_87_34_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_34.3' id='input_87_34_3' value=''   aria-required='true'   placeholder='First name'  aria-labelledby=\"input_87_34_3_label gfield_label_87_34\"\/>\n                                                    <label for='input_87_34_3' id='input_87_34_3_label' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>First name<\/label>\n                                                <\/span>\n                            \n                            \n                            \n                        <\/div><\/fieldset><div id=\"field_87_36\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\" data-group-id=\"1733822b\" data-field-span=\"6\"><label id='gfield_label_87_36' class='gfield_label gform-field-label' for='input_87_36'><span class='gform-field-label__text'>company<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_36' id='input_87_36' type='text' value='' class='large'    placeholder='Company name' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_87_24\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gpev-field\" data-field-class=\"gpev-field\" data-group-id=\"649a6d04\" data-field-span=\"6\"><label id='gfield_label_87_24' class='gfield_label gform-field-label' for='input_87_24'><span class='gform-field-label__text'>email<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_24' id='input_87_24' type='email' value='' class='large'   placeholder='Email address' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_87_35\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--phone-format-international gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\" data-group-id=\"649a6d04\" data-field-span=\"6\"><label id='gfield_label_87_35' class='gfield_label gform-field-label' for='input_87_35'><span class='gform-field-label__text'>phone<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_35' id='input_87_35' type='tel' value='' class='large'  placeholder='Phone number' aria-required=\"true\" aria-invalid=\"false\"    \/><\/div><\/div><div id=\"field_87_75\" class=\"gfield gfield--type-website gfield--input-type-website gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\" data-group-id=\"62578645\" data-field-span=\"12\"><label id='gfield_label_87_75' class='gfield_label gform-field-label' for='input_87_75'><span class='gform-field-label__text'>website<\/span><\/label><div class='ginput_container ginput_container_website'>\n                    <input name='input_75' id='input_87_75' type='url' value='' class='large'    placeholder='https:\/\/website.com'  aria-invalid=\"false\" \/>\n                <\/div><\/div><div id=\"field_87_41\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_hidden\" data-group-id=\"e5b8733f\" data-field-span=\"12\"><label id='gfield_label_87_41' class='gfield_label gform-field-label' for='input_87_41'><span class='gform-field-label__text'>industry<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_41' id='input_87_41' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Select your industry<\/option><option value='Automotive' >Automotive<\/option><option value='Banking &amp; Insurance' >Banking &amp; Insurance<\/option><option value='Construction Services' >Construction Services<\/option><option value='Culture &amp; Entertainment' >Culture &amp; Entertainment<\/option><option value='Energy &amp; Natural Resources' >Energy &amp; Natural Resources<\/option><option value='Fast Moving Consumer Goods' >Fast Moving Consumer Goods<\/option><option value='Charity' >Charity<\/option><option value='Wholesale' >Wholesale<\/option><option value='Hotel &amp; catering' >Hotel &amp; catering<\/option><option value='ICT &amp; Internet' >ICT &amp; Internet<\/option><option value='Industry &amp; Producers' >Industry &amp; Producers<\/option><option value='Agriculture' >Agriculture<\/option><option value='Media &amp; Publishing' >Media &amp; Publishing<\/option><option value='Education' >Education<\/option><option value='Government' >Government<\/option><option value='Leisure' >Leisure<\/option><option value='eCommerce' >eCommerce<\/option><option value='Retail' >Retail<\/option><option value='Not for profit' >Not for profit<\/option><option value='Telecom Services &amp; Equipment' >Telecom Services &amp; Equipment<\/option><option value='Travel' >Travel<\/option><option value='Transportation &amp; Logistics' >Transportation &amp; Logistics<\/option><option value='Business Services' >Business Services<\/option><option value='Healthcare' >Healthcare<\/option><option value='Other' >Other<\/option><\/select><\/div><\/div><div id=\"field_87_50\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\" data-group-id=\"2c8e6237\" data-field-span=\"12\"><label id='gfield_label_87_50' class='gfield_label gform-field-label' for='input_87_50'><span class='gform-field-label__text'>industry_uk<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_50' id='input_87_50' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Select your industry<\/option><option value='B2B' >B2B<\/option><option value='B2C' >B2C<\/option><option value='Ecommerce' >Ecommerce<\/option><option value='Government' >Government<\/option><option value='Other' >Other<\/option><\/select><\/div><\/div><div id=\"field_87_55\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_hidden\" data-group-id=\"50ffcc4c\" data-field-span=\"12\"><label id='gfield_label_87_55' class='gfield_label gform-field-label' for='input_87_55'><span class='gform-field-label__text'>Select a Cloud<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_55' id='input_87_55' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Select a Cloud<\/option><option value='Marketing Cloud for B2B' >Marketing Cloud for B2B<\/option><option value='Marketing Cloud for Commerce' >Marketing Cloud for Commerce<\/option><option value='Service Cloud' >Service Cloud<\/option><\/select><\/div><\/div><fieldset id=\"field_87_57\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_hidden gfield--choice-align-vertical\" data-group-id=\"652e9868\" data-field-span=\"12\"><legend id='gfield_label_87_57' class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Core products<\/span><\/legend><div class='ginput_container ginput_container_consent'><input name='input_57.1' id='input_87_57_1' type='checkbox' value='1'   aria-labelledby=\"input_87_57_1_label gfield_label_87_57\"  aria-invalid=\"false\"   \/> <label id='input_87_57_1_label' class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_87_57_1' ><span class='gform-field-label__text'>I'm looking for a specific core product<\/span><\/label><input type='hidden' name='input_57.2' value='I&#039;m looking for a specific core product' class='gform_hidden' \/><input type='hidden' name='input_57.3' value='35' class='gform_hidden' \/><\/div><\/fieldset><fieldset id=\"field_87_66\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_hidden gfield--choice-align-vertical\" data-group-id=\"4a16ffd8\" data-field-span=\"6\"><legend id='gfield_label_87_66' class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>More products<\/span><\/legend><div class='ginput_container ginput_container_consent'><input name='input_66.1' id='input_87_66_1' type='checkbox' value='1'   aria-labelledby=\"input_87_66_1_label gfield_label_87_66\"  aria-invalid=\"false\"   \/> <label id='input_87_66_1_label' class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_87_66_1' ><span class='gform-field-label__text'>I'd like to see other products too<\/span><\/label><input type='hidden' name='input_66.2' value='I&#039;d like to see other products too' class='gform_hidden' \/><input type='hidden' name='input_66.3' value='35' class='gform_hidden' \/><\/div><\/fieldset><div data-field-id=\"66\" class=\"spacer gfield\" style=\"grid-column: span 6;\" data-group-id=\"4a16ffd8\"><\/div><fieldset id=\"field_87_7\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gf_list_2col gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gfield--choice-align-columns\" data-group-id=\"55d299e1\" data-field-span=\"12\"><legend id='gfield_label_87_7' class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Other software<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_87_7'><div class='gchoice gchoice_87_7_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.1' type='checkbox'  value='Activate'  id='choice_87_7_1'    aria-labelledby=\"label_87_7_1 gfield_label_87_7\"\/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_1' id='label_87_7_1' class='gform-field-label gform-field-label--type-inline'><strong>CDP &amp; On-site personalisation<\/strong><br>with Activate<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.2' type='checkbox'  value='Brand ID'  id='choice_87_7_2'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_2' id='label_87_7_2' class='gform-field-label gform-field-label--type-inline'><strong>Digital Asset Management<\/strong><br>with Brand ID<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.3' type='checkbox'  value='FeedbackPro'  id='choice_87_7_3'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_3' id='label_87_7_3' class='gform-field-label gform-field-label--type-inline'><strong>Feedback &amp; Surveys<\/strong><br>with FeedbackPro<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.4' type='checkbox'  value='MailPlus'  id='choice_87_7_4'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_4' id='label_87_7_4' class='gform-field-label gform-field-label--type-inline'><strong>Email marketing automation<\/strong><br>with Mail+ or MailPro<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_7_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.5' type='checkbox'  value='SendPro'  id='choice_87_7_5'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_7_5' id='label_87_7_5' class='gform-field-label gform-field-label--type-inline'><strong>Transactional email API<\/strong><br>with SendPro<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_87_81\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield--width-full gf_list_2col field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_hidden gfield--choice-align-vertical\" data-group-id=\"22c3f3c0\" data-field-span=\"12\"><legend id='gfield_label_87_81' class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Software<\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_87_81'><div class='gchoice gchoice_87_81_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_81.1' type='checkbox'  value='Activate'  id='choice_87_81_1'    aria-labelledby=\"label_87_81_1 gfield_label_87_81\"\/>\n\t\t\t\t\t\t\t\t<label for='choice_87_81_1' id='label_87_81_1' class='gform-field-label gform-field-label--type-inline'><strong>Activate<\/strong>: Customer Data Platform<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_81_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_81.2' type='checkbox'  value='ActivatePro'  id='choice_87_81_2'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_81_2' id='label_87_81_2' class='gform-field-label gform-field-label--type-inline'><strong>ActivatePro<\/strong>: Customer Intelligence Platform<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_81_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_81.3' type='checkbox'  value='Activate Search'  id='choice_87_81_3'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_81_3' id='label_87_81_3' class='gform-field-label gform-field-label--type-inline'><strong>Activate Search<\/strong>: User-friendly site search<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_81_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_81.4' type='checkbox'  value='Brand ID'  id='choice_87_81_4'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_81_4' id='label_87_81_4' class='gform-field-label gform-field-label--type-inline'><strong>Brand ID<\/strong>: Digital Asset Management<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_81_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_81.5' type='checkbox'  value='ChatPlus'  id='choice_87_81_5'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_81_5' id='label_87_81_5' class='gform-field-label gform-field-label--type-inline'><strong>Chat+<\/strong>: Intelligent Chatbots<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_81_6'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_81.6' type='checkbox'  value='Connect'  id='choice_87_81_6'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_81_6' id='label_87_81_6' class='gform-field-label gform-field-label--type-inline'><strong>Connect<\/strong>: Integrate your business software<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_81_7'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_81.7' type='checkbox'  value='CRM'  id='choice_87_81_7'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_81_7' id='label_87_81_7' class='gform-field-label gform-field-label--type-inline'><strong>CRM<\/strong>: Manage your B2B leads<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_81_8'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_81.8' type='checkbox'  value='Engage'  id='choice_87_81_8'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_81_8' id='label_87_81_8' class='gform-field-label gform-field-label--type-inline'><strong>Engage<\/strong>: Keep an eye on your reputation<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_81_9'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_81.9' type='checkbox'  value='FeedbackPro'  id='choice_87_81_9'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_81_9' id='label_87_81_9' class='gform-field-label gform-field-label--type-inline'><strong>FeedbackPro<\/strong>:  Experience management platform<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_81_11'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_81.11' type='checkbox'  value='Lets Get Digital'  id='choice_87_81_11'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_81_11' id='label_87_81_11' class='gform-field-label gform-field-label--type-inline'><strong>Let's Get Digital<\/strong>: Event Engagement Platform<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_81_12'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_81.12' type='checkbox'  value='MailPlus'  id='choice_87_81_12'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_81_12' id='label_87_81_12' class='gform-field-label gform-field-label--type-inline'><strong>Mail+<\/strong>: Email marketing automation<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_81_13'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_81.13' type='checkbox'  value='MailPro'  id='choice_87_81_13'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_81_13' id='label_87_81_13' class='gform-field-label gform-field-label--type-inline'><strong>MailPro<\/strong>: Multi-brand Email Marketing<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_81_14'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_81.14' type='checkbox'  value='Message'  id='choice_87_81_14'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_81_14' id='label_87_81_14' class='gform-field-label gform-field-label--type-inline'><strong>Message<\/strong>: 1-on-1 communications<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_81_15'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_81.15' type='checkbox'  value='Momice'  id='choice_87_81_15'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_81_15' id='label_87_81_15' class='gform-field-label gform-field-label--type-inline'><strong>Momice<\/strong>: Event Management<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_81_16'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_81.16' type='checkbox'  value='SendPro'  id='choice_87_81_16'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_81_16' id='label_87_81_16' class='gform-field-label gform-field-label--type-inline'><strong>SendPro<\/strong>: Transactional Email Delivery<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_87_81_17'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_81.17' type='checkbox'  value='Predict'  id='choice_87_81_17'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_87_81_17' id='label_87_81_17' class='gform-field-label gform-field-label--type-inline'><strong>Predict<\/strong>: Predictive analytics AI<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_87_68\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\" data-group-id=\"f6a4e43e\" data-field-span=\"12\"><label id='gfield_label_87_68' class='gfield_label gform-field-label' for='input_87_68'><span class='gform-field-label__text'>Comment<\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_68' id='input_87_68' class='textarea large'    placeholder='Is there anything you&#039;d like to ask upfront?'  aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_87_70\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\" data-group-id=\"cca3e062\" data-field-span=\"12\"><label id='gfield_label_87_70' class='gfield_label gform-field-label' for='input_87_70'><span class='gform-field-label__text'>Description<\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_70' id='input_87_70' class='textarea large'    placeholder='What&#039;s your question?'  aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_87_79\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\" data-group-id=\"b5af655c\" data-field-span=\"12\"><label id='gfield_label_87_79' class='gfield_label gform-field-label' for='input_87_79'><span class='gform-field-label__text'>COS<\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_79' id='input_87_79' class='textarea large'    placeholder='To get the most out of the session please let us know what you\u2019re currently doing with personalisation on your website'  aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_87_63\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\" data-group-id=\"21e373b9\" data-field-span=\"12\"><h3 class=\"gsection_title\">UTM values<\/h3><\/div><div id=\"field_87_47\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\" data-group-id=\"cb407403\" data-field-span=\"12\"><label id='gfield_label_87_47' class='gfield_label gform-field-label' for='input_87_47'><span class='gform-field-label__text'>{referer}<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_47' id='input_87_47' type='text' value='REFERER' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_87_44\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"184db4f5\" data-field-span=\"12\"><div class='ginput_container ginput_container_text'><input name='input_44' id='input_87_44' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='organic' \/><\/div><\/div><div id=\"field_87_45\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"f7b658d2\" data-field-span=\"12\"><div class='ginput_container ginput_container_text'><input name='input_45' id='input_87_45' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='none' \/><\/div><\/div><div id=\"field_87_46\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"ce440801\" data-field-span=\"12\"><div class='ginput_container ginput_container_text'><input name='input_46' id='input_87_46' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='none' \/><\/div><\/div><div id=\"field_87_49\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"84206722\" data-field-span=\"12\"><div class='ginput_container ginput_container_text'><input name='input_49' id='input_87_49' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='empty' \/><\/div><\/div><div id=\"field_87_76\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"90d12b0e\" data-field-span=\"12\"><div class='ginput_container ginput_container_text'><input name='input_76' id='input_87_76' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='empty' \/><\/div><\/div><div id=\"field_87_77\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"3fa44db2\" data-field-span=\"12\"><div class='ginput_container ginput_container_text'><input name='input_77' id='input_87_77' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='empty' \/><\/div><\/div><div id=\"field_87_78\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"24a2ad5c\" data-field-span=\"12\"><div class='ginput_container ginput_container_text'><input name='input_78' id='input_87_78' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='empty' \/><\/div><\/div><div id=\"field_87_72\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"c28f98d1\" data-field-span=\"12\"><div class='ginput_container ginput_container_text'><input name='input_72' id='input_87_72' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='empty' \/><\/div><\/div><div id=\"field_87_80\" class=\"gfield gfield--type-turnstile gfield--input-type-turnstile gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"86dbcadd\" data-field-span=\"12\"><div class='ginput_container ginput_container_turnstile'><div class=\"cf-turnstile\" id=\"cf-turnstile_87\" data-js-turnstile data-response-field-name=\"cf-turnstile-response_87\" data-theme=\"light\" data-size=\"normal\" data-sitekey=\"0x4AAAAAADjY8PES2HxzU03n\"><\/div><\/div><\/div><div id=\"field_87_73\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield.below-submit gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"c6b834ed\" data-field-span=\"12\"><div style=\"margin-top: 20px; background-color: #F9F9F9; padding: 10px 15px; border-radius: 5px; border: 1px solid #ccdde3; font-size: 14px;\">\nRead our <a href=\"https:\/\/spotler.com\/en-gb\/privacy-statement\">privacy<\/a> and <a href=\"https:\/\/spotler.com\/en-gb\/cookies\">cookie policy<\/a> to see how we will process the data you provide.<\/div><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <button id=\"gform_submit_button_87\" type=\"submit\" class=\"gform_button button btn blue-btn\" onclick=\"gform.submission.handleButtonClick(this);\" data-submission-type=\"submit\"><span>Submit request<\/span><\/button> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_87' value='postback' \/>\n            <input type='hidden' 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Every message has its own event timeline (submitted, processed, delivered, deferred, bounced or rejected) and the message archive keeps the content as it was sent. Compliance and support teams can answer an evidence question with a lookup, rather than reconstructing it from application logs and template history.<\/p>\n<\/div>\n<\/div>\n<div id=\"faq-question-sendpro-bi-002\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">How long does SendPro keep message history?<\/h4>\n<div class=\"rank-math-answer \">\n<p>Message history is kept for 90 days on Basic and up to three years on Premium and Enterprise. Extended retention applies from the moment you move to Premium, not retrospectively. If your record-keeping obligations run longer, you can also pass messages to your own archiving system.<\/p>\n<\/div>\n<\/div>\n<div id=\"faq-question-sendpro-bi-003\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">Where is customer and policy data processed?<\/h4>\n<div class=\"rank-math-answer \">\n<p>Spotler SendPro is built and hosted in Europe. Message content, recipient data and event logs are processed within the EU, so there is no third-country transfer of message data to assess under Schrems II.<\/p>\n<\/div>\n<\/div>\n<div id=\"faq-question-sendpro-bi-004\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">Does SendPro make us DORA compliant?<\/h4>\n<div class=\"rank-math-answer \">\n<p>No supplier can do that on your behalf. SendPro gives you one audited sending layer instead of a sprawl of relays and unmanaged SMTP connections, with centralised governance across sources, brands and entities. That supports the ICT third-party risk oversight DORA asks for; compliance itself remains your institution&#8217;s responsibility.<\/p>\n<\/div>\n<\/div>\n<div id=\"faq-question-sendpro-bi-005\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">Is Spotler FSQS-NL qualified?<\/h4>\n<div class=\"rank-math-answer \">\n<p>Yes. Spotler holds FSQS-NL qualification, the supplier screening system used by Dutch banks, insurers and other financial institutions to assess vendors on information security, business continuity, GDPR, anti-money-laundering and conduct risk, among other domains. If your organisation uses FSQS-NL, our qualification is already on file for your own review.<\/p>\n<\/div>\n<\/div>\n<div id=\"faq-question-sendpro-bi-006\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">Can customer replies to claim emails be captured against the case?<\/h4>\n<div class=\"rank-math-answer \">\n<p>Yes. Inbound replies and submitted documents are processed and routed into your claims or case system, so the record covers both directions of the correspondence. On Enterprise, inbound mail is scanned for viruses before it reaches the systems behind it.<\/p>\n<\/div>\n<\/div>\n<div id=\"faq-question-sendpro-bi-007\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">Can we send SMS alerts alongside email?<\/h4>\n<div class=\"rank-math-answer \">\n<p>Yes. Email and SMS are sent from the same API and account, so fraud alerts, login codes and payment notifications can use SMS for speed and email for a durable record, both within one audit trail. SendPro delivers the alerts your systems trigger; it doesn&#8217;t detect fraud itself.<\/p>\n<\/div>\n<\/div>\n<div id=\"faq-question-sendpro-bi-008\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">Does SendPro offer dedicated IP addresses?<\/h4>\n<div class=\"rank-math-answer \">\n<p>No. SendPro sends from managed, shared sending infrastructure, with deliverability monitored and handled by Spotler. Dedicated IPs and IP warming are not offered.<\/p>\n<\/div>\n<\/div>\n<div id=\"faq-question-sendpro-bi-009\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">Can I try it first?<\/h4>\n<div class=\"rank-math-answer \">\n<p>Yes. Spotler SendPro offers a free 30-day trial. Your technical team can set up the account, send test messages, and evaluate delivery and logging before going live. Premium also includes a sandbox for testing changes without reaching real customers.<\/p>\n<\/div>\n<\/div>\n<div id=\"faq-question-sendpro-bi-010\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">How does Spotler SendPro pricing work?<\/h4>\n<div class=\"rank-math-answer \">\n<p>Pricing depends on sending volume, the channels used (email and\/or SMS), the plan and the SLA level. You can get started with Spotler SendPro from <a href=\"https:\/\/spotler.com\/pricing\" data-type=\"page\" data-id=\"78374\">\u20ac 105 per month<\/a>. Premium includes features such as multiple sources, the audit log, and three years of message history. You can also <a href=\"https:\/\/spotler.com\/sendpro\/trial\" data-type=\"page\" data-id=\"74673\">start a 30-day trial<\/a> to assess whether SendPro fits your requirements.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>See how banks and insurers send policy, claims and payment email and SMS with SendPro, with message-level evidence, EU hosting and DORA support in one guide.<\/p>\n","protected":false},"featured_media":260789,"template":"","cat_product":[3131],"cat_industry":[2006],"cat_topic":[1636],"class_list":["post-266894","guides_pdf","type-guides_pdf","status-publish","has-post-thumbnail","hentry","cat_product-spotler-sendpro","cat_industry-banking-insurance-en-gb","cat_topic-deliverability-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/spotler.com\/en-gb\/wp-json\/wp\/v2\/guides_pdf\/266894","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spotler.com\/en-gb\/wp-json\/wp\/v2\/guides_pdf"}],"about":[{"href":"https:\/\/spotler.com\/en-gb\/wp-json\/wp\/v2\/types\/guides_pdf"}],"version-history":[{"count":0,"href":"https:\/\/spotler.com\/en-gb\/wp-json\/wp\/v2\/guides_pdf\/266894\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/spotler.com\/en-gb\/wp-json\/wp\/v2\/media\/260789"}],"wp:attachment":[{"href":"https:\/\/spotler.com\/en-gb\/wp-json\/wp\/v2\/media?parent=266894"}],"wp:term":[{"taxonomy":"cat_product","embeddable":true,"href":"https:\/\/spotler.com\/en-gb\/wp-json\/wp\/v2\/cat_product?post=266894"},{"taxonomy":"cat_industry","embeddable":true,"href":"https:\/\/spotler.com\/en-gb\/wp-json\/wp\/v2\/cat_industry?post=266894"},{"taxonomy":"cat_topic","embeddable":true,"href":"https:\/\/spotler.com\/en-gb\/wp-json\/wp\/v2\/cat_topic?post=266894"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}