Although our products are easy to use, we make sure your accounts are set-up and connected properly, so that you can make a jump start. On top of that, we offer a wide range of services to help you succeed even more in using our software.
Marketing Cloud for B2B Marketing
Conversational Marketing
Conversational marketing that unifies live chat, WhatsApp, and social in one inbox, so you can respond faster, stay relevant, and keep conversations on track.
Join 17,000+ B2B marketing professionals creating impact with Spotler
Scattered conversations slow you down
When conversations are spread across platforms, it’s harder to respond quickly or keep track of what’s been said, and the moments that matter get missed.
- Switching tools slows response times
- It’s easy to lose track of what’s been said
- Messages slip through the cracks
- A lead’s interest fades before you can follow up
Connect instantly. Chat personally. Drive action.
Start direct conversations on the channels your leads and customers actually use. Bringing together your conversational channels such as WhatsApp, your website’s live chat widget and your social media channels helps you reply faster, connect deeper, and convert more.
Never miss a message
All your conversations come together into one inbox, making it easy to respond faster and keep every interaction personal. With instant access to leads and customers across channels, you stay in control and turn conversations into meaningful connections that drive results.
Keep the conversation going
After a form submission, content download or campaign interaction, follow up with WhatsApp messages that feel natural and thoughtful just like a real conversation, not an automated reply. Guide each person toward their next decision with relevance and care.
Turn interest into intent
When prospects engage with key content like pricing pages or case studies, you can jump in with timely, helpful messages via WhatsApp or live chat and guide them naturally toward the next step in their decision-making journey.
Turn social engagement into leads
Never miss an opportunity to connect with your leads or customers through social. When they engage with your posts, reply quickly through comments or direct messages, without switching between platforms. Saving you time while keeping the conversation moving smoothly.
Automate simple enquiries
Use chatbots to standardise common questions or requests, like contact forms or FAQs. Stay fast and feel personal, even when conversations are coming in quickly across multiple channels, so you can manage simple enquiries at scale.
"The bot can answer questions that an agent would normally handle and answers a large number of routine questions asked in advance. And when a human employee has to be involved, the bot acts as an assistant."
"We find that using chatbots makes a big difference in the turnaround time. For the customer, it's a quick and pleasant experience. And it also ensures that we can still be reached by our viewers outside of our opening hours."
"The Spotler platform has revolutionised the way we manage customer care and ticketing for events. We see a lot of potential in this partnership and look forward to exploring new possibilities in the near future.”
“At Whoppah, we want to surprise users in ways they don’t expect from a marketplace. With Spotler, we’ve scaled our use of WhatsApp and SMS and seamlessly integrated the latest developments in WhatsApp Business into our automation. Whether it’s automating support use cases or driving conversions through channels outside of our CRM’s native capabilities, this has been a game-changer for us.”
“We are very satisfied with Spotler. It has allowed us to handle all incoming WhatsApp messages in one unified inbox, which has significantly improved our customer service process.”
Conversational marketing features that make this possible
Omnichannel inbox
Handle all your lead or customer questions via one inbox, whether it’s via social media, WhatsApp or live chat.
WhatsApp campaigns at scale
Use the latest marketing channel to send your marketing campaigns or bulk messages with high open and clicks rates.
Assign conversations
Ensure you’re providing the right answers, simply use Reply & Assign to forward the conversation.
Conversational flows
Save time and automate your WhatsApp, live chat and social communications with interactive flows built through chatbots.
Handover to employees
Let employees handle complex requests. Chatbots can do the initial scoping and employees can take over conversations without missing any context.
Conversational AI
Add AI to conversational flows. AI can easily engage with leads answering questions or queries based on information within your domains.
We offer you all the guidance that you need
Direct support
Our expert support team is available by phone, chat or email. Friendly, fast and trusted.
Training & Help Center
All users are trained in the use of our products and have a richly filled Help Center at their disposal.
Technical specialists
Experts help you with setup, data, integrations and templates. We’re here to make it easy.
Interested? Here’s what to do next
Book your demo
Get a no-pressure walkthrough of our conversational marketing capabilities, tailored to your sector and marketing needs.
Get your proposal
A personalised plan on how our Marketing Cloud can help you reach your marketing goals.
Reach your goals
Implement our Marketing Cloud, optimise efforts and watch your impact grow.
What customers often ask before they take the next step
How can I use social media in conversational marketing?
Spotler offers different options. For example, you can answer comments made to your LinkedIn, X (Twitter), Facebook, Instagram or Threads accounts. On top of it, you can answer direct messages on Facebook, Instagram, or X (Twitter).
What other conversational marketing channels do I have?
Next to social media, you can use our live chat widget and WhatsApp to drive direct conversations.
Where can I add chatbots?
Chatbots can be added to your direct messages (on Facebook, Instagram, X), but also to your live chat widget or WhatsApp messages.
Can I handle webcare from my phone?
Yes. In the mobile app you see incoming queries in one place: from comments and DMs on social media, to live chat conversations and WhatsApp messages. You can reply directly or route a question to the right colleague or team.
Do you have any other questions?
Please feel free to contact or schedule a demonstration. We will gladly answer all your questions.
See how companies like yours engage with their customers
Try WhatsApp in our software for free
Turn conversations into conversions with WhatsApp marketing
WhatsApp isn’t just for chatting with friends. It’s where your customers are. Every day. With Spotler, you can connect instantly, share updates that matter, and create experiences that feel personal and human.
Reach customers where they already are
Send personal, real-time updates
Build stronger relationships with every chat
Try WhatsApp in our software for free and see the difference it makes.