Although our products are easy to use, we make sure your accounts are set-up and connected properly, so that you can make a jump start. On top of that, we offer a wide range of services to help you succeed even more in using our software.
Connected tools for Public Sector
Service Cloud for Customer Service
From first question to full resolution. Deliver fast, personal support and relevant answers with all the context you need in one place.
How companies in different industries benefit from our Cloud
Government
Stay connected to citizens and organisations with communication on their preferred channels. Maintain an clear overview of your message flows.
Education
Communicate with students, departments, advisory boards and government bodies. Keep oversight and gain the right insights.
Housing associations
Serve and inform tenants, municipalities and other stakeholders. Keep them engaged with important developments.
Scattered systems slow your response
When conversations and data are spread across multiple tools, teams waste time, citizens, members, tenants, clients feel ignored, and service quality slips.
- Staff switch between systems to find the right information
- Repetitive tasks drain time and energy
- Key messages get missed or delayed
- Experiences feel disjointed, not personal or professional
Streamline your tools to give your audience personalised, smarter customer service
Bring all your customer communications together with connected customer service tools that work seamlessly. Work smarter, connect deeper, and deliver a consistent, personalised customer service every time.
Email Marketing Communication
Send more effective emails with smarter segmentation and personalisation that’s fuelled by up-to-date insights so every message is relevant and informative to its recipient.
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Event Management
Simplify your event planning from registration to check-in. Run stress-free, professional events with branded communications, real-time tracking, and CRM integration.
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Webcare
Have genuine conversations in real time on the channels your audiences prefer. Combine instant messaging with context to create personal conversations and a high-level of customer service.
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Social Publishing & Monitoring
Manage and monitor all your social content from one place. Stay consistent, increase visibility, and track what works – without having to switch between platforms.
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Conversational AI for effective communications
Conversationial AI delivers instant responses to common questions. By integrating these features, our chatbot answers open-ended questions, but it also integraties with your knowledge base to serve relevant answers via linked pages.
Find out moreWant to find about more about our Service Cloud for Customer Service?
Join 14,000+ customer service professionals creating impact with Spotler
We offer you all the guidance that you need
Direct support
Our expert support team is available by phone, chat or email. Friendly, fast and trusted.
Training & Help Center
All users are trained in the use of our products and have a richly filled Help Center at their disposal.
Technical specialists
Experts help you with setup, data, integrations and templates. We’re here to make it easy.
"Spotler offers us the perfect tool for organising events. We have been able to organise events on a larger scale and it has become much easier. The invitation and ticketing process is easy to set up and you can create emails and surveys from one place. The event website can also be customised."
“Spotler guided us in the process of setting up the chatbot. We developed scenarios ourselves and expanded the bot. Its strength lies in its simplicity. There are no complicated processes behind it. We were able to handle the most common customer questions, and we are satisfied with that.”
"Storytelling and user-generated content are essential pillars in our content strategy. We closely monitor what our audience says. How did they experience the visit, and what did it bring about in the short and long term?”
“We like the fact that we can extend the conversation within Spotler. We can send messages to other departments, whether it concerns Facebook or WhatsApp. The reports within the tool are also useful. You can see exactly which messages have been handled and within what time frame. That way, we also keep an overview so that we can deal with the messages promptly.”
"With Spotler, we have been able to segment and organise our customer database, ensuring that recipients receive relevant information in every mailing – something that has directly improved our results, such as open rates and response rates."
Interested? Here’s what to do next
Book your demo
Get a no-pressure walkthrough of our Service Cloud, tailored to your sector and support needs.
Get your proposal
A personalised plan on how our Service Cloud can help you reach your customer service goals.
Reach your goals
Implement our Service Cloud, optimise efforts and watch your impact grow.
See how other organisation improve customer experiences with Spotler
Q&A session on how to improve your customer experience
We offer a free sparring session where you can discuss with an expert how to improve your customer experience. In the session we take a look at your challenges as an organisation and how you can overcome them.
Take the first step towards improvement and book a free sparring session.
Get a demo
Integrated Cloud for the Public Sector
With Spotler, you bring all your customer communications together with connected customer service tools that work seamlessly. Work smarter, connect deeper, and deliver a consistent, personalised customer service every time.