Although our products are easy to use, we make sure your accounts are set-up and connected properly, so that you can make a jump start. On top of that, we offer a wide range of services to help you succeed even more in using our software.
Activate Search
Activate Search
Optimise search results on your site to provide a better shopping experience.
AI in Spotler Products
We added generative AI and predictive AI in our products.
Want to know how you have control over it and how you can benefit from AI?
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Services
Spotler helps you to successfully organise your marketing. With advanced tools and services, you can optimise your strategies and develop personalised campaigns. Our solutions strengthen customer loyalty and increase conversion rates
Education
Online, offline, independently or in a training group? Learn in the way that suits you.
Support
Support
Spotler customers can contact support if they have any questions or wish to report incidents and bugs.
Maturity Model
Maturity Model
We help you to get the best out of our software with targeted guidance and a clear plan for improvement.
Strategy
Services
Spotler helps you to successfully organise your marketing. With advanced tools and services, you can optimise your strategies and develop personalised campaigns. Our solutions strengthen customer loyalty and increase conversion rates
Education
Online, offline, independently or in a training group? Learn in the way that suits you.
Support
Support
Spotler customers can contact support if they have any questions or wish to report incidents and bugs.
Maturity Model
Maturity Model
We help you to get the best out of our software with targeted guidance and a clear plan for improvement.
Strategy
CRM & Lead Management
Attract and nurture leads, manage customers, tasks and pipeline
Email Marketing Automation
Send personalised newsletters and automated email campaigns
Event Management
Organise events from invites to registration to check-ins to follow-ups
Website Personalisation
Tailor your content to each visitor by serving content based on page views
Conversational Marketing
Have conversations in real time on the channels your buyers prefer
Social Media Publishing
Manage and monitor all your social content from one place
Customer Data Platform
Bring all your customer data together for smart profiling and journeys
Email Marketing Automation
Send effective emails with smarter segmentation and automations
Transactional Emails
Turn essential updates in branded personalised experiences
Search & Merchandising
Help shoppers find products faster and do smart recommendations
WhatsApp, SMS, Social Media
Reach customers with messaging campaigns and social retargeting
Email Communication
Send personalised newsletters and automated email campaigns
Event Management
Organise events from invites to registration to check-ins to follow-ups
Webcare
Give your audience the freedom to contact you via their preferred channel
Social Publishing & Monitoring
Manage and monitor all your social content from one place
Conversational AI
Automate common queries and answers for fast support
Generative AI
Easily prompt, optimise and translate content in no time
Predictive AI
Predictive AI
AI Analytics
New
Talk to your data and get the right insides across all channels
Spotler Connect
Use our own connector platform to integrate any system
Spotler APIs
Customise your integrations with our powerful APIs
CRM Integrations
Connect your email, messaging and event channels with CRM
Ecommerce Integrations
Connect your store to our CDP, email, WhatsApp platforms
Connected tools for Public Sector
Service Cloud for Customer Service
From first question to full resolution. Deliver fast, personal support and relevant answers with all the context you need in one place.
Join 14,000+ customer service professionals creating impact with Spotler
Scattered systems slow your response
When conversations and data are spread across multiple tools, teams waste time, citizens, members, tenants, clients feel ignored, and service quality slips.
- Staff switch between systems to find the right information
- Repetitive tasks drain time and energy
- Key messages get missed or delayed
- Experiences feel disjointed, not personal or professional
Streamline your tools to give your audience personalised, smarter customer service
Bring all your customer communications together with connected customer service tools that work seamlessly. Work smarter, connect deeper, and deliver a consistent, personalised customer service every time.
Email Marketing Communication
Send more effective emails with smarter segmentation and personalisation that’s fuelled by up-to-date insights so every message is relevant and informative to its recipient.
Find out more
Event Management
Simplify your event planning from registration to check-in. Run stress-free, professional events with branded communications, real-time tracking, and CRM integration.
Find out more
Webcare
Have genuine conversations in real time on the channels your audiences prefer. Combine instant messaging with context to create personal conversations and a high-level of customer service.
Find out more
Social Publishing & Monitoring
Manage and monitor all your social content from one place. Stay consistent, increase visibility, and track what works – without having to switch between platforms.
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Conversational AI for effective communications
Conversationial AI delivers instant responses to common questions. By integrating these features, our chatbot answers open-ended questions, but it also integraties with your knowledge base to serve relevant answers via linked pages.
Find out moreWant to find about more about our Service Cloud for Customer Service?
We offer you all the guidance that you need
Direct support
Our expert support team is available by phone, chat or email. Friendly, fast and trusted.
Training & Help Center
All users are trained in the use of our products and have a richly filled Help Center at their disposal.
Technical specialists
Experts help you with setup, data, integrations and templates. We’re here to make it easy.
"Storytelling and user-generated content are essential pillars in our content strategy. We closely monitor what our audience says. How did they experience the visit, and what did it bring about in the short and long term?”
"Through WhatsApp, we are accessible to residents through their own preferred channel. We make it easy to contact us and don't sacrifice in terms of personal contact. Isn't that great!"
"Thanks to Spotler's email marketing tools, we can elevate our services. This pleasant collaboration results in satisfied clients."
"Spotler offers us the perfect tool for organising events. We have been able to organise events on a larger scale and it has become much easier. The invitation and ticketing process is easy to set up and you can create emails and surveys from one place. The event website can also be customised."
"The bot can answer questions that an agent would normally handle and answers a large number of routine questions asked in advance. And when a human employee has to be involved, the bot acts as an assistant."
Interested? Here’s what to do next
Book your demo
Get a no-pressure walkthrough of our Service Cloud, tailored to your sector and support needs.
Get your proposal
A personalised plan on how our Service Cloud can help you reach your customer service goals.
Reach your goals
Implement our Service Cloud, optimise efforts and watch your impact grow.
See how other organisation improve customer experiences with Spotler
Q&A session on how to improve your customer experience
We offer a free sparring session where you can discuss with an expert how to improve your customer experience. In the session we take a look at your challenges as an organisation and how you can overcome them.
Take the first step towards improvement and book a free sparring session.
