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In this session, Kristian Tucker takes three familiar commerce challenges and explore what you could do differently with your journeys as your customer behaviour changes.

Your automated journeys may work in isolation but fail together. Learn how to test the real customer experience and spot hidden problems.

Poor email engagement can be a challenge for sports and membership organisations, but the answer isn’t always a new template, another campaign or a different tool.

For sports and membership organisations, email is still one of the most important ways to keep members informed, engaged and involved. But what happens when engagement starts to fall?

With Clixz as integration partner, appointments and service moments now trigger communication automatically, without relying on manual follow-up.

By routing survey invitations through Spotler SendPro and Message in real time, askemo lets respondents choose email or WhatsApp.

Designing for mobile isn't just about making your desktop email fit a smaller screen. From stopping the scroll to making every tap count, discover how to design emails for the way people use their phones.

We evaluated eight providers across five criteria that actually matter. Here is what we found.