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AI in Spotler Products
We added generative AI, conversational AI and predictive AI in our products.
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Technical Support Engineer
Is this your dream job?
Do you have the talent to put yourself in every customer’s shoes and provide concrete solutions? Then we warmly invite you to join us for a conversation and strengthen our Support team!
For our Support department we are looking for a colleague who will support our customers and partners with marketing automation questions, with a focus on our CDP product. For this position, affinity with marketing technology, frontend (web) design and software in general is a plus.
As a Support Specialist, you enjoy the challenge of solving all kinds of questions together with your colleagues. You truly are the business card of our organization. Internally, the Support department also plays an important role. As a team member, you gather valuable insights into how customers and partners experience our products and services. This input is crucial for the further development of our software.
About Spotler
Spotler is a fast-growing software company with 350 employees and a clear, but informal structure. We develop and deliver software and services for marketing, communication and event professionals. Our customers are spread across different markets and countries, and our team works together internationally to achieve ever better results.
Working at Spotler
Join our team and help clients make an impact in their marketing communications. Benefit from everything we offer our employees.
What will you do?
- Answer user questions from customers and partners, mainly by email.
- Solve problems and incidents that customers encounter while using our software.
- Advise customers and partners on how to configure the software and set up integrations.
Requirements
Of course, we consider it important that you are customer-oriented and have strong communication skills. In addition, we are looking for someone who thinks in solutions and reasons from the customer’s perspective. You work accurately, but also know how to get things done. Naturally, IT, the internet and software are a passion for you.
Furthermore, we ask for:
- Bachelor’s degree (or equivalent), or vocational training with relevant knowledge or experience.
- Excellent command of both Dutch and English.
- An educational background that included IT.
- 0–5 years of work experience (ideal as a first or second career step). Recent graduates are very welcome.
- Experience in customer contact.
- Experience with CSS, HTML, JavaScript or marketing automation is a plus.
What we offer
We offer you a working environment that challenges you to bring out the best in yourself every day. After all, our field is constantly evolving. You will gain a great deal of knowledge in the area of online marketing, and you will have the opportunity to grow with us in a company with international ambitions.
In addition, we offer you:
- A position for 32–40 hours per week.
- A starting salary between €2,400 and €3,000 based on 40 hours (higher possible depending on experience).
- An excellent salary package and attractive benefits, including full travel reimbursement, a solid pension scheme, the option to participate in a collective disability insurance plan, and training opportunities.
- A fun working environment, where openness, honesty and enjoyment are key values.
- A healthy balance between working from home and working at one of our offices in The Hague or Utrecht (gameroom and karaoke included).
How does an application work?
For us, applying is all about finding the right match. We want to make sure that you feel at home with us and that your talents are fully utilised. That is why we have set up a clear, personal and involved application process. How do we approach this?
Step 1: Apply for our vacancy
Your application starts with responding to our vacancy. Let us know why this position suits you and why you are the perfect addition to our team. This will be passed on to the People & Culture department and to the manager of the department you are interested in. Together we will assess whether your profile fits the role and whether we will invite you for the next step.
Step 2: Telephone introduction to People & Culture
If your CV and motivation match what we are looking for, you will be called by someone from our People & Culture team. In this conversation, we will briefly get to know each other and discuss your background, ambitions and expectations. This helps us assess whether there is a potential match and whether you will be invited for the next interview.
Step 3: The second conversation
If the introduction is positive, we will plan a second interview, in which you will meet the team. This interview will take place at one of our offices, but can also be held online if that suits you better. During this interview, you will go into more detail about the content of the position, your role within the team and what you can expect. Collegiality is very important to us, so we will ensure that you also get to know several direct colleagues.
Step 4: Assessment of practical assignment
We believe in showing what you can do. For example, if you indicate that you are good at HTML, we ask you to show this. Are you a star in writing? Then we would like to receive a blog from you. For some functions, an assessment or assignment may be part of the process, but this does not apply to all roles. This helps us to get a complete picture of your qualities.
Step 5: Discussing the employment conditions and contract
Are we both enthusiastic? Great! Then we will discuss the salary, the secondary employment conditions and a start date. Everything is recorded in a clear contract.
Step 6: Get started with a warm welcome!
You start with us with an extensive induction program. Here you get to know the organization, your colleagues, our core values, customers and stakeholders well. Your manager will guide you in this, so that you can make a flying start. We ensure that you quickly feel at home and have everything you need to be successful.
We look forward to meeting you and embarking on a successful journey together!
Do you have any questions about the application process or the vacancy? Please contact us via hr@spotler.com or call +31 (0)88 – 103 09 00.
Is this vacancy something for you?
Are you enthusiastic about the vacancy? Then make it happen! Apply directly via the form. We will then contact you as soon as possible. We look forward to hearing from you!
Do you have any questions before you apply? Please feel free to contact us via hr@spotler.com.
