Spotler privacy statement

HomePrivacy statement

Introduction

Spotler respects your privacy and is committed to protecting your data. This statement outlines our privacy practices, detailing the types of data we collect, how we use it, and the measures we take to protect your information.

Data collection

Information we collect:

  • Personal information: Name, email address, phone number, and other contact details.
  • Usage data: IP address, browser type, operating system, referral source, length of visit, page views, and website navigation paths.
  • Marketing data: Preferences for receiving marketing from us and your communication preferences.
  • Transaction data: Details about payments to and from you and other details of products and services you have purchased from us.
  • Third-party integrations: Information from third-party services, like YouTube API.

How we use your data

Purposes

  • Service delivery: To provide and improve our services, including customer support.
  • Marketing: To send promotional communications, newsletters, and information about new services or products.
  • Personalisation: To deliver personalised website content and advertisements based on your preferences.
  • Analytics: To monitor and analyse trends, usage, and activities in connection with our services to improve functionality and user experience.
  • Security: To ensure the security of our services and prevent fraud.

Legal bases

  • Consent: Where you have provided your explicit consent.
  • Contract: Where processing is necessary for the performance of a contract with you.
  • Legal Obligation: To comply with a legal obligation.

Sharing your data

Third parties

  • Service providers: Trusted third parties who assist in providing our services, such as IT and system administration services.
  • Affiliates: Other companies within the Spotler group for the purposes described in this policy.
  • Legal requirements: To comply with legal obligations or respond to lawful requests by public authorities.
  • Third-party platforms: Integrations with platforms such as YouTube where data sharing is necessary for functionality.

Data security

We implement robust security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage solutions.

Data retention

We retain your data only as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your rights

  • Access: Request access to your data.
  • Correction: Request correction of the personal data that we hold about you.
  • Erasure: Request the erasure of your personal data.
  • Objection: Object to processing of your personal data.
  • Restriction: Request the restriction of processing your personal data.
  • Data portability: Request the transfer of your data to another party.

Cookies and tracking technologies

We use cookies and similar tracking technologies to enhance your website experience. You can set your browser to refuse cookies or to alert you when cookies are being sent.

View cookie policy

Other technology used on Spotler.com

‍Google Analytics

Google Analytics is a commonly used platform for collecting aggregated usage statistics about website visitors. We use it to find out how many people have been visiting our website and to see which pages are popular with our users.

Opt-out.

Google API Services User Data Policy

(App’s) use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

More info

‍Facebook advertising

We use the Facebook pixel to help us buy targeted advertisements on the Facebook platform.

Opt out

‍Google Ads

We use the Google Ads Tag to help us buy targeted advertisements on the Google platform.

Opt out.

‍Maxmind

For security reasons and country lookup, we use the GeoLite2 Maxmind databases, this is available here.

Zapier

Spotler uses Zapier to connect certain apps or services with Spotler. We connect Google Ads Lead Forms, Facebook Lead Ads and LinkedIn Lead Gen Forms with Spotler via Zapier. The data you enter via these apps or services can be sent to Spotler via Zapier. The data will only be used for the purpose of the connection and will be stored for a few days for possible error handling. After a few days, the data will be automatically and continuously deleted. We use Zapier to process newsletter registrations and registrations for events and to make white papers and other content available to people who have requested this content. Visit Zapier’s privacy policy. By using Zapier, Spotler has agreed to Zapier’s Terms of Service, which includes a provision to ensure compliance with the GDPR.

AI chat assistant

When you use the AI chat assistant on our websites, we collect your messages, any details you share (such as your name, email address, company and job title), the page you were on and how you reached our site (for example a campaign source), and a chat identifier that we use to link your conversation to any form you submit.

We use this to answer your questions, follow up on your request (for example to book a demo), improve the assistant, and promote relevant products to businesses. Our legal basis is our legitimate interest in responding to enquiries and promoting our products to businesses, or your request where you ask us to contact you.

The assistant is AI. Chats are processed on our behalf by Botpress, Inc. (United States) and stored in HubSpot. Messages are processed by our AI model providers, OpenAI and Google. Where data leaves the UK or EEA, it is protected by Standard Contractual Clauses. Our team may read chats to follow up and to improve the assistant.

Please don’t share sensitive personal information in the chat. You can ask us to access, correct or delete your chat data, or object to its use (including for direct marketing), at infosec@spotler.com.

Turnstile by Cloudflare

This site is protected by Turnstile from Cloudflare. The Privacy Policy apply.

Changes to this privacy statement

We may update this privacy statement from time to time. Any changes will be posted on this page.

Contact us

If you have any questions about this privacy statement or our data protection practices, please contact us at infosec@spotler.com.