Although our products are easy to use, we make sure your accounts are set-up and connected properly, so that you can make a jump start. On top of that, we offer a wide range of services to help you succeed even more in using our software.
Activate Search
Activate Search
Optimise search results on your site to provide a better shopping experience.
AI in Spotler Products
We added generative AI, conversational AI and predictive AI in our products.
Want to know how you have control over it and how you can benefit from AI?
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Service Cloud for Customer Service Support
Webcare
Centralised webcare that makes it easy to give fast answers on every preferred channels, combining personal support, smart automation, and full context to build real trust.
Join 14,000+ customer service professionals creating impact with Spotler
Slow replies damage trust
When conversations are scattered and response times lag, public frustration grows and your team loses time repeating the same answers.
- It’s hard to manage messages across multiple tools
- Slow replies lead to missed opportunities to help
- Important questions can easily slip through the cracks
- Teams waste time answering the same queries again and again
Connect instantly. Support personally. Build trust.
Deliver responsive, joined-up webcare on the channels your audience actually uses — like your website’s live chat, WhatsApp, and social media. By bringing these channels into one inbox, you make it easy to respond quickly, support efficiently, and free your team up for what matters most.
Never miss a message
Bring all your conversations into one inbox across channels like live chat, WhatsApp and social media. Respond faster, stay consistent and ensure every question is acknowledged and answered without jumping between different tools.
Automate simple enquires
Use chatbots to handle routine public queries automatically, 24/7, by standardising common questions or requests like contact forms and FAQs. They gather key details upfront and guide people in real-time, so the public get answers faster and you can manage enquiries at scale.
Support complex cases with context
When questions become complex, chatbots can pass them seamlessly to a human agent — with full conversation history intact. Query can’t be answered immediately? Then save it against the one who asked it so you know where the conversation was left.
Spot patterns and plan smarter
Track and report on every conversation across teams and channels to improve how you respond and plan for what’s ahead. Get a clear view of service trends, spot recurring issues and use data to make better decisions that improve outcomes for the public.
Stay safe and compliant
Keep your public’s data secure and compliant by setting retention rules that align with your organisation’s data management policies. Automatically delete conversations after a set time to reduce risk and stay in control of how long personal data is stored.
“We like the fact that we can extend the conversation within Engage. We can send messages to other departments, whether it concerns Facebook or WhatsApp. The reports within the tool are also useful. You can see exactly which messages have been handled and within what time frame. That way, we also keep an overview so that we can deal with the messages promptly.”
“Spotler guided us in the process of setting up the chatbot. We developed scenarios ourselves and expanded the bot. Its strength lies in its simplicity. There are no complicated processes behind it. We were able to handle the most common customer questions, and we are satisfied with that.”
"We chose Spotler Engage because of the overview they offer within their webcare environment. This makes working with Spotler Engage not only very easy, but also efficient. This enables us to provide the right service."
Our webcare features that make this possible
Omnichannel inbox
Handle all your lead or customer questions via one inbox, whether it’s via social media, WhatsApp or live chat.
Assign conversations
Ensure you’re providing the right answers, simply use Reply & Assign to forward the conversation.
Set up workflows
Handle sensitive questions with care by setting up rules so answers are approved by the right team members.
Handover to employees
Let employees handle complex requests. Chatbots can do the initial scoping and employees can take over conversations without missing any context.
Conversational AI
Add AI to conversational flows. They can easily engage with leads answering questions or queries based on information within your domain.
Connected Customer Service tools for better conversations
Our conversational marketing tools help you stay in sync across WhatsApp, live chat and social. See what’s been said, when and where, so you always pick up the conversation with confidence.
Spotler Engage
Manage, publish, and respond across social, WhatsApp, live chat and more – all from one intuitive platform that brings your content and customer conversations together.
Learn more
Spotler Aigent
Handle high volumes with ease using advanced chatbots that boost efficiency, speed up support, and free up your team for more complex conversations.
Learn moreWe offer you all the guidance that you need
Direct support
Our expert support team is available by phone, chat or email. Friendly, fast and trusted.
Training & Help Center
All users are trained in the use of our products and have a richly filled Help Center at their disposal.
Technical specialists
Experts help you with setup, data, integrations and templates. We’re here to make it easy.
Interested? Here’s what to do next
Book your demo
Manage, publish, and respond across social, WhatsApp, live chat and more – all from one intuitive platform that brings your content and customer conversations together.
Get your proposal
A personalised plan on how our Service Cloud can help you reach your customer service goals.
Reach your goals
Implement our Service Cloud, optimise efforts and watch your impact grow.
What customers often ask before they take the next step
Which social media channels can I add to my webcare?
Spotler offers different options. For example, you can answer comments made to your LinkedIn, X (Twitter), Facebook, Instagram or Threads accounts. On top of it, you can answer direct messages on Facebook, Instagram, or X (Twitter).
Where can I use live chat on my website?
You can offer live chat as a webcare channel through an accessible widget. The widget is WCAG 2.2 compliant and can be added to different pages of your choice.
Where can I add chatbots?
Chatbots can be added to your direct messages (on Facebook, Instagram, X), but also to your live chat widget or WhatsApp messages.
Are AI chatbots safe and secure?
Yes, they are. First, we have created a hybrid setup, where AI features are a part of rule-based dialogues, keeping answers under your control. As an additional layer of security, you can add built-in detection that flags sensitive information like ID numbers or bank details, prompting users to rephrase, keeping interactions secure and aligned with privacy regulations.
Do you have any other questions?
Please feel free to contact or schedule a demonstration. We will gladly answer all your questions.
See how other organisation improve customer experiences with Spotler
Q&A session on how to improve your customer experience
We offer a free sparring session where you can discuss with an expert how to improve your customer experience. In the session we take a look at your challenges as an organisation and how you can overcome them.
Take the first step towards improvement and book a free sparring session.
