How Exact increased the reliability of transactional email

Exact, a company that makes business software, was having trouble sending important emails, like invoices and payslips. They needed a solution to ensure these emails reached their customers safely and quickly, so they started using Spotler SendPro.

Spotler SendPro improved the way Exact’s emails were delivered. Using security features like SPF, DKIM, and DMARC, Exact’s emails were protected and recognised as safe by big email providers like Gmail and Outlook. This meant fewer emails were marked as spam, and customers received their emails on time.

Exact also gained better control over how their emails were sent and received. Spotler SendPro’s detailed reports showed them exactly what was happening with each email, whether it was opened, bounced, or sent to spam. This helped them quickly fix any problems and ensure smooth communication.

Scaling without worry

They needed to send more emails as Exact grew, but Spotler SendPro made this easy. The system could handle the increase in email volume without slowing down or losing essential messages. This ensured Exact’s communication could grow as the company did, without fearing emails being delayed or blocked.

Ongoing support and customisation

Spotler SendPro didn’t just offer a technical solution. The support team helped Exact learn how to use the system effectively and solve any issues. Exact could also customise their email templates to fit their brand, making their messages look professional and consistent.

“With large, business-critical email flows, you need a high level of knowledge because email is a complex process.”

Security first

The second focus is the fast and secure delivery of all these emails. By working with SendPro’s experts to implement SPF, DKIM, and DMARC, Exact’s domain is highly secure. That, combined with high uptime, ensures lightning-fast but, above all, reliable delivery.

If things do not go as hoped, SendPro offers Exact insight and support. This allows for an immediate response when something goes wrong and rapid support from experts who deal with transactional email every day.

Reliable delivery achieved

Now that transactional emails are delivered for all of Exact’s modules, the email aspect is also ready for the future. Together with SendPro, Exact ensures that all its customers can count on reliable delivery of invoices, pay slips, order confirmations, and much more now and in the future.