Pricing starts from 598 AUD/mo
Connected in one cloud
for Customer Service
Made for teams who serve communities, not customers. The Service Cloud helps you reach people through their preferred channels, from WhatsApp to e-mail, with care that feels personal. Flexible modules mean it works around your workflows, not against them.
- Modular and flexible
- Integrated customer data
- Grows with your business
- Expert support at every step
Spotler Service Cloud for Customer Service starts at 598 AUD per month and includes webcare, social publishing and monitoring. Additional use cases and products can be added.
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One connected Service Cloud
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"The bot can answer questions that an agent would normally handle and answers a large number of routine questions asked in advance. And when a human employee has to be involved, the bot acts as an assistant."
"When we saw how it works and what you can do with it, we were sold. We started using it immediately. We now see that the chatbot handles almost half of the queries itself."
“Spotler is extremely easy to use. It is clear, insightful and pleasant to work in. To guarantee our customers the best service, I monitor the handling times of the messages we receive. I can also see if all the messages have been answered and how the customer was spoken to.”
"With Spotler, we have been able to segment and organise our customer database, ensuring that recipients receive relevant information in every mailing – something that has directly improved our results, such as open rates and response rates."
"Spotler enables us to communicate accurately, so we can send out the right newsletter at exactly the right time, which makes a big difference to engagement. Plus, the service is always fast, helpful and professional – something I really appreciate!"
Frequently Asked Questions
Which payment methods do you use?
An invoice will be sent to you for payment, which can be settled via bank transfer.
Can I buy just one product?
Absolutely! Our Marketing Cloud and Service Cloud offer a variety of connected tools that work seamlessly together, but you don’t need to purchase everything at once. If you only need one product to integrate into your existing tech stack, we’re happy to provide just that. We’ll support you in getting the most out of it and ensuring your success.
How does billing work across multiple products?
While the products in our Clouds are seamlessly connected and work together, each has its own Value Metric, meaning the value you get from each product is measured differently depending on the use case. If you’re using more than one Spotler product, your invoice will clearly list each product and the number of units you’re using. Each product has its own pricing, and the total amount of your invoice will be the sum of the prices for the products you’ve used.
Do I pay monthly or yearly?
Billing is annual. You’ll pay an upfront fee for your selected product and plan, covering the full year. Any one-time costs, such as templates, integrations, setup, configurations, or customisations (if applicable), will be invoiced no later than 14 days after signing the proposal.
Can the subscription be cancelled on a monthly basis?
No, at Spotler we offer annual licenses. Your subscription begins once you accept the quote. You can cancel the subscription up to one month before it expires.
Are my data safe?
At Spotler, we prioritise both professional marketing communication and your data security. We are ISO-27001 certified, ensuring a high level of information security for all our customers.
More information about data security can be found in the Spotler Trust Center.
Do you have any other questions?
Please feel free to contact. We will gladly answer all your questions.