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Customer Relationship Management (CRM)
Customer Relationship Management (CRM) is a strategy and technology for managing your company’s relationships and interactions with customers and potential customers.
The goal is simple: Improve business relationships to grow your business.
A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. A CRM system enables you to focus on your organisation’s relationships with individual people, including customers, service users, colleagues, and suppliers.
It helps you find new customers, win their business, and keep them happy by organising customer and prospect information in a way that builds stronger relationships with them and grows your business faster.
A CRM system gives everyone, from sales to customer service, business development, recruiting, marketing, or any other line of business, a better way to manage the external interactions and relationships that drive success.
A CRM tool lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns in one central location. It also makes information about every customer interaction available to anyone at your company who might need it.
CRM systems help companies of all sizes drive business growth, and they can be especially beneficial to a small business, where teams often need to find ways to do more with less.
Sales, marketing, and customer service teams typically use CRM.
How do you choose a CRM?
When choosing a CRM system, think about:
- Ease of use
- Integration with your existing tools
- Scalability as your business grows
- Vendor support and training
The right CRM solution will adapt to the way your business works, not the other way around.
CRM at Spotler
At Spotler, we help businesses with a simple, configurable, easy-to-use CRM solution. Our CRM tool is designed to help you build better customer relationships, make the most of sales opportunities, and automate customer centric tasks.
Ready to discover how CRM can help grow your business? Try it now for free.