Marketing Calendar 2025
Efficient, high-quality service with conversational AI
Offer 24/7 support on all channels with our AI powered chatbots. Automating your replies is made effortless with the help of conversational AI. Prefer non-AI chatbots? No problem at all.
More questions answered
The Spotler Aigent helps you automate up to 40% of your customer enquiries. It delivers instant responses to common questions, like: “How do I track my order?”, or “Where do I make an appointment?” It also gathers customer details, which is useful when it hands over tickets to your support agents. When AI features are integrated, chatbots can answer open-ended questions as well, via the integration with your knowledge base.
Easy implementation and maintenance
The implementation of our chatbots is made effortless with the ability to build dialogues in the intuitive builder. AI drastically speeds up the process by generating answers from the URLs you provide rather than manually updating your dialogues.
If your website changes, simply resynchronise the provided URLs and the chatbot will automatically update its answers. This makes the setup and maintenance of your chatbot simple and efficient.
Ensure quality
Unreliable AI responses can damage trust in your brand or organisation. To avoid this, we have created a hybrid setup, where AI features are a part of rule-based dialogues, keeping answers under your control.
You decide what information our AI-powered chatbots base their answers on. This means you can manage tone of voice, label URLs for precise answers and preview or test content before deployment, ensuring your chatbot stays accurate and reliable.
Remain compliant to privacy rules
Handling personal data in customer enquiries can be risky, but Spotler ensures compliance with privacy rules. As with all our AI solutions, including AI in your conversations is optional. If you do decide to implement it, rest assured our partnership with OpenAI contains an airtight data processing agreement; data is not retained, and OpenAI does not use it for model training.
As an additional layer of security, you can add built-in detection that flags sensitive information like ID numbers or bank details, prompting users to rephrase, keeping interactions secure and aligned with privacy regulations.
Features
Multi-channel 24/7 support
Keep your customers happy around the clock. Chatbots help provide 24/7 support on WhatsApp, Facebook Messenger and live chat in collaboration with Spotler Engage.
Quick handover to live agents
When chatbots can’t handle specific cases, seamlessly pass complex queries to your team, complete with context.
Reports and insights
Know how many conversations were handled, on which channels they were, and much more.
Localise per your audience's needs
Provide answers in the language of your audience. The chatbots can provide answers in English, Dutch, German, French and Spanish inquiries.
Learn more about conversational AI through our chatbots
Schedule a demoFrequently Asked Questions
How do I maintain my AI chatbots?
Keep your blogs and knowledge sources up to date. You can also add links to new content to enhance your chatbot’s answers.
How long does training take?
Training time depends on your chatbot’s complexity. It can be as quick as a few minutes.
Where can I use the chatbot?
You can use it on your website’s live chat, WhatsApp, and Facebook Messenger.
How is content scraping done?
We use a service to scrape simple and dynamic pages from publicly available pages. These pages do not need to be indexed by Google, as long as they are not behind a login. Only clean, text-based content from the “body” of the URL is extracted, without styling, images, or multimedia.
Do you have any other questions? No problem, please contact us or feel free to book a demo.