Spotler FeedbackPro

Continuous customer feedback platform

FeedbackPro helps service teams automate feedback collection, uncover what’s driving customer satisfaction, and take action before issues escalate.

  • Launch in weeks, not months
  • Feedback across every touchpoint
  • GDPR-first European platform
  • Start from just € 275/month
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Scattered conversations slow you down

Most feedback tools stop at collecting top-level scores

Traditional survey platforms help you gather feedback. But they rarely help teams understand what’s causing issues or how to improve customer experience continuously.

FeedbackPro automatically collects insight, uncovers what drives satisfaction, and helps teams take action quickly.

Manual surveys create gaps

One-off feedback requests only give you snapshots in time. Important customer signals get missed between interactions.

Dashboards don’t solve problems

Collecting scores is easy. Knowing what’s causing frustration and what to fix next is much harder.

Feedback needs action

Without clear ownership and follow-up, customer feedback stays trapped in reports instead of improving service.

Turn feedback into continuous improvement

FeedbackPro helps teams collect feedback automatically, uncover what’s driving customer experience, and take action faster across every touchpoint.

1

Measure: Automatically collect feedback at key moments

Trigger NPS, CSAT or service feedback surveys automatically after support interactions, purchases, onboarding journeys and other customer touchpoints.

2

Understand: Reveal what’s driving satisfaction and loyalty

Go beyond scores with driver analysis and contextual insight that helps teams understand why customers are happy, frustrated or at risk.

3

Improve: Turn insight into action across your teams

Route issues to the right people, close the loop quickly, and give frontline teams the visibility they need to improve service continuously.

Start improving customer experience with every interaction

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Capabilities

Improve service every day

FeedbackPro gives customer service, CX and operational teams the visibility and workflows they need to identify issues early, respond faster, and continuously improve customer experience

Always-on feedback across the customer journey

Move beyond one-off surveys with always-on feedback across support interactions, onboarding, purchases and more.

Automated follow-up and closed-loop workflows

Trigger alerts, assign actions and respond quickly when feedback highlights a customer issue or service risk.

Insight for managers and frontline teams

Give managers and frontline teams visibility into performance with insight that helps improve service at every level.

Understand what drives customer satisfaction

Use driver analysis and contextual data to uncover what’s impacting satisfaction, loyalty and customer experience most.

Fits into the systems you already use

Add feedback to your existing customer journeys, service workflows and comms without changing how your teams work.

More than a survey tool

Less complexity than enterprise CX platforms

For organisations that want practical, operational customer experience improvement without the complexity of enterprise CX platforms.

Traditional survey tools FeedbackPro
Manual surveys and one-off feedback requests Automated feedback triggered across customer journeys
Dashboards focused on reporting Closed-loop workflows that help teams take action
Surface-level scores and metrics Insight into what’s driving satisfaction and loyalty
Feedback mainly for management teams Team-level visibility and accountability
Difficult to scale across touchpoints Continuous feedback across the full customer experience

Use cases

Designed for teams that talk to customers every day

FeedbackPro helps service, CX and operational teams close the feedback loop across the journeys, interactions and workflows they already manage every day.

Customer Service Teams

Customer service teams

Improve visibility across every customer interaction

Understand how customers experience support conversations, identify recurring service issues and give managers the insight they need to improve team performance continuously.

  • Real-time customer feedback
  • Team-level accountability
  • Service performance visibility
  • CSAT and service feedback workflows
Marketing & CX teams

CX and marketing teams

Turn customer communications into feedback opportunities

Add feedback collection into the campaigns, journeys and communications you already send to uncover customer insight and measure experience across the full lifecycle.

  • Feedback embedded into customer journeys
  • NPS and loyalty tracking
  • Post-purchase and onboarding feedback
  • Move beyond Typeform and one-off surveys
IT Service Desk Teams

IT and operational service teams

Build structured feedback into service environments

Collect feedback across IT support and operational service workflows to understand user experience, identify friction and improve service delivery over time.

  • Measure service quality and user experience
  • Internal or external service feedback
  • Operational visibility across teams
  • Continuous improvement workflows

Flexible pricing for every stage of customer feedback maturity

FeedbackPro gives teams the flexibility to grow without complexity.

Flow

Starting from € 275/month
For teams getting started with customer feedback automation
Automated feedback collection
NPS, CSAT and service feedback surveys
Email-based feedback journeys
Standard reporting dashboards
GDPR-first European platform

Scale

Custom pricing
For organisations building continuous customer experience improvement
Everything in Flow plus...
Driver analysis and deeper customer insight
Closed-loop feedback workflows
Team-level reporting and visibility
Multi-touchpoint feedback collection
Advanced journey and operational feedback

Accelerate

Custom pricing
For organisations managing customer experience across multiple teams and journeys
Everything in Scale plus...
Advanced integrations and automation
Enterprise governance and permissions
Scalable feedback programmes across departments
Custom operational workflows and reporting
Talk to our team

See how organisations are turning feedback into action

Casino Holland Logo
By centralising customer and employee feedback in Spotler FeedbackPro, Holland Casino has built a more consistent approach to experience management using journey-based customer feedback.

Copy Casino Holland’s success

Conscia logo
Conscia uses Spotler FeedbackPro to turn customer feedback into meaningful action. Integrated with TOPdesk, the platform helps teams gather deeper service insights and improve collaboration between departments.

Conscia’s TOPDesk integration

Built with privacy, security and compliance at its core

FeedbackPro is a European customer feedback platform designed for organisations that take data privacy and customer trust seriously.

Unlike many feedback and survey tools, FeedbackPro is built with GDPR compliance and secure data handling at its core.

Secure

GDPR-first by design

Customer feedback data is managed in line with European privacy and compliance standards.

European hosting

European-hosted platform

Keep customer feedback securely hosted within Europe with a platform built for regional compliance requirements.

Secure document

Secure feedback

Manage customer insight confidently with controlled access, secure workflows and reliable data handling processes.

Start turning your customer feedback into continuous action

See how FeedbackPro helps teams collect feedback automatically, uncover actionable insight and improve customer experience across every interaction.

Pricing starts from only € 275/month
  • Launch in weeks, not months
  • Built for operational teams
  • GDPR-first European platform

Book a quick demo

Frequently Asked Questions

Is FeedbackPro just another survey tool?

No. FeedbackPro helps organisations move beyond one-off surveys and static reporting with continuous feedback, automated workflows and actionable insight across the full customer journey.

How is FeedbackPro different from enterprise CX platforms?

Enterprise customer experience platforms can be powerful, but they’re often expensive and complex to implement.

FeedbackPro is designed for organisations that want practical customer feedback and operational improvement without long onboarding projects or enterprise overhead.

We work closely with our customers to help them build feedback programmes that fit their organisation, workflows and goals with a more personal, responsive approach that helps teams get value quickly.

How much does FeedbackPro cost?

FeedbackPro pricing starts from € 275 per month, depending on your organisation’s requirements, feedback volume and integrations.

Unlike many enterprise CX platforms, FeedbackPro is designed to provide practical customer feedback and operational insight without enterprise-level implementation costs or complexity.

Is FeedbackPro GDPR compliant?

Yes. FeedbackPro is a European platform built with GDPR compliance, secure data handling and customer privacy at its core.

Who is FeedbackPro designed for?

FeedbackPro is designed for customer service, CX, CRM and operational teams that want to continuously improve customer experience using actionable feedback and insight.

Can FeedbackPro work with our existing systems?

Yes. FeedbackPro is designed to fit into your existing communication flows and operational processes, making it easy to trigger feedback automatically after key customer interactions.

How quickly can we get started?

Most organisations can launch feedback programmes in weeks, not months, depending on their requirements and integrations.

What types of feedback can we collect?

FeedbackPro supports customer feedback across a wide range of journeys and touchpoints, including customer service, onboarding, post-purchase, IT support and ongoing relationship management.

Can FeedbackPro help manage reviews and customer reputation?

Yes. FeedbackPro can help organisations collect customer feedback and support broader customer experience and reputation management initiatives across multiple touchpoints.

What channels can FeedbackPro collect feedback through?

FeedbackPro helps organisations collect feedback across the channels and touchpoints customers already use every day. This includes email, WhatsApp, SMS, web forms, QR codes, customer service interactions, onboarding journeys, post-purchase communications and other automated workflows.

You can trigger feedback automatically making it easier to capture timely, relevant insight throughout the customer journey.

What reporting and insights does FeedbackPro provide?

FeedbackPro gives teams real-time visibility into customer experience performance across the full journey.

Track trends in customer satisfaction, identify recurring issues, compare performance across teams or touchpoints, and uncover the drivers behind feedback scores using contextual insight and analysis dashboards.

Instead of static reports, FeedbackPro helps organisations understand what’s impacting customer experience and where action is needed most.