CDP for personalised customer journeys and effective campaigns across all channels.
Optimise search results on the website to provide a better shopping experience.
Webcare, messaging, social media publishing and monitoring in one clear and concise tool.
Although our products are easy to use, we offer a wide range of services to help you succeed even more in using our software.
Communicate with your customers via one inbox for all channels. Provide the best customer service and (marketing) campaigns with convenient automations and smart solutions.
We help companies improve customer service by providing a turnkey conversational messaging platform for social media and WhatsApp. Trusted and deployed worldwide by companies and institutions with a strong focus on privacy and security.
Offer an omnichannel experience across channels. Provide great customer service through channels such as WhatsApp Business, Instagram DM, Facebook Messenger, Webchat / Chatbots and more. Combine all your channels in one inbox:
Use our API and integrate all your favourite messaging channels into your CRM and just about any system or app you use. Think of web-based applications, such as your website, accounting software and other cloud products.
You never miss a message again and customers waiting for a response are also a thing of the past. Easily assign webcare staff to incoming messages so it’s clear who picks up which request. With Spotler Message, you can easily get huge work done as a team.
Save time and resources through intelligent automatic routing options for incoming calls from different channels to the right webcare employee or team.
‘We are very satisfied with Spotler Message. It has allowed us to handle all incoming WhatsApp messages in one unified inbox, which has significantly improved our customer service process. The chatbot has also been a valuable addition. It helps us answer frequently asked questions and forward the more complex ones to the right agent. Overall, Spotler Message has helped us provide better service to our customers and streamline our operations.’
Combine all your social media channels, including WhatsApp, in one inbox.
Use predefined answers to answer customers quickly and directly.
Route calls to teams or locations based on specific criteria.
Comprehensive campaign module for WhatsApp Marketing.
Discover how to integrate all your omnichannel messaging channels with your business software with our comprehensive API:
At Spotler, we believe that software should be user-friendly and accessible so that you can start using it almost immediately and independently. However, to enhance your experience and get the most out of the software, we also offer numerous professional services and support. These services include, but are not limited to, extensive training and technical support to solve any questions or challenges together.
What is live chat? What are its similarities and differences with other forms of online customer contact, and how do you get started with live chat?
Implementing a chatbot on your website can bring significant benefits, such as improved customer service, streamlined communication, and enhanced user engagement.
Are you ready for conversational customer contact? In this article we list the differences and similarities of live chat and WhatsApp!
Integrating chatbots with CRM offers numerous benefits: seamless data collection, personalised interactions, efficient lead management, and more.
What are the current trends and developments in the field of chatbots and what should organisations be aware of?
Rutger den Toom of the municipality of Goes tells us about the benefits and challenges of the WhatsApp Business API and chatbots for municipalities.
We’ll explore how businesses can benefit from using WhatsApp and the various features that make it so effective.
By integrating WhatsApp, B2C companies can exceed customer expectations, foster loyalty, and thrive in the digital age.
With its growing popularity, WhatsApp has become a great tool for businesses, especially in e-commerce. Here’s how it can help your online store
Retailers today are always searching for new ways to connect with their customers and improve their shopping experiences.
Sandra Huijsman tells us how WhatsApp contributes to a major goal for her and Terneuzen; short lines of communication between inhabitant and municipality.
Curious about what Spotler Message can do for your organisation? Then schedule a demo with one of our experts now and we will be happy to tell you all about our software solution.