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AI in Spotler Products
We added generative AI, conversational AI and predictive AI in our products.
Want to know how you have control over it and how you can benefit from AI?
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Spotler Message
Best customer interaction thanks to our powerful messaging platform
Communicate with your customers via one inbox for all channels. Provide the best customer service and (marketing) campaigns with convenient automations and smart solutions.
500+ customers have already dived in
Enhance your customer communications
We help companies improve customer service by providing a turnkey conversational messaging platform for social media and WhatsApp. Trusted and deployed worldwide by companies and institutions with a strong focus on privacy and security.
- Trusted by 500+ organisations
- One central inbox for all your channels
- Ready-made dashboard and API
Omnichannel from one dashboard
Offer an omnichannel experience across channels. Provide great customer service through channels such as WhatsApp Business, Instagram DM, Facebook Messenger, Webchat / Chatbots and more. Combine all your channels in one inbox.
- Collaborate easily with your team
- Combine all your channels
- Use intelligent routing
WhatsApp marketing
With around 3 billion users worldwide, WhatsApp has become one of the world’s most popular messaging apps and is being used not for simple messaging but creating social networks and eCommerce relationships and transactions.
Isn’t it time you considered adding WhatsApp to your marketing campaigns?
Read more about WhatsApp marketingOfficial Business Partner
Being a Meta Business Partner means that our software and team have met Meta’s strict eligibility criteria. As a result, we are listed in Meta’s expert directory as a trusted service provider.
Pair with your CRM
Use our API and integrate all your favourite messaging channels into your CRM and just about any system or app you use. Think of web-based applications, such as your website, accounting software and other cloud products. And of course you can easily connect Spotler Message with our other products such as Activate, Aigent, Engage and MailPro.
Spotler Message software integrations
Microsoft Dynamics
HubSpot
Salesforce
Zendesk
Custom CRM
Teamwork
You never miss a message again and customers waiting for a response are also a thing of the past. Easily assign webcare staff to incoming messages so it’s clear who picks up which request. With Spotler Message, you can easily get huge work done as a team.
- Work in teams to optimise your service
- Clear overview of who is responsible
- Reduce waiting time for customers
Spotler Message use cases by industry
Engage your audience with direct communication
Share news updates, personalised recommendations, event invitations, and subscription reminders.
Integrate with existing systems to streamline your experience and increase audience engagement and loyalty.
Streamline communication and deliveries
Keep customers and employees informed in real time with track & trace updates, delays, delivery confirmations and schedule changes.
Integrations with TMS systems ensure more efficient processes and satisfied customers.
Smart Communications for Education
Keep students, parents, and staff informed at all times. Easily share schedule changes, reminders, emergency notifications, and important updates.
Integrations into existing systems keep everything running smoothly and efficiently, while providing a reliable communications experience.
Make recruitment more personal and efficient
Keep candidates engaged with fast, direct communication. Send appointment reminders, status updates and easily follow up on applications.
Integrate with your ATS system to automate processes, fill vacancies faster and offer a great candidate experience.
Boost customer experience and conversion
Offer your customers a seamless experience with real-time order updates, delivery information, personalised offers and loyalty campaigns.
Thanks to integrations with e-commerce platforms, you can automate communication, increase conversions and improve customer satisfaction.
Make travel and relaxation worry-free
Keep your guests and travelers informed at all times with real-time booking confirmations, travel updates, personalised offers and customer service.
Integrations with existing systems create a smooth experience and increase customer satisfaction.
Intelligent routing
Save time and resources through intelligent automatic routing options for incoming calls from different channels to the right webcare employee or team.
- Automatically assign incoming messages
- Save time
- Automate conversations
“We are very satisfied with Spotler Message. It has allowed us to handle all incoming WhatsApp messages in one unified inbox, which has significantly improved our customer service process.
The chatbot has also been a valuable addition. It helps us answer frequently asked questions and forward the more complex ones to the right agent. Overall, Spotler Message has helped us provide better service to our customers and streamline our operations.”
Central and clear inbox
Combine all your social media channels, including WhatsApp, in one inbox.
Respond faster with automations
Use predefined answers to answer customers quickly and directly.
Intelligent routing
Route calls to teams or locations based on specific criteria.
Collaborate efficiently
Team members can easily tag colleagues, transfer conversations, and label conversations.
Integrate the following platforms
WhatsApp for Business
Messenger
Webchat
SMS
Telegram
Viber
Custom channel
An API that you can easily link to your business software
Discover how to integrate all your omnichannel messaging channels with your business software with our comprehensive API:
- One API for all channels
- Webhooks and custom API events
- Test environment
- Support for all major platforms
Support, help center and training
At Spotler, we believe that software should be user-friendly and accessible, so that you can get started with it almost immediately and independently. However, to improve your experience and get the most out of the software, we also offer numerous professional services and support.
After a quick setup of your account, you can always contact our support department by phone for user questions. Of course, you can also do this by email, chat and via our social channels. In the extensive help center you will find all kinds of articles, tutorials and other explanations about our software. And of course you will follow a practical (online) user training to quickly familiarise yourself with the software.
Learn more about messaging applications in customer communications
See Spotler Message live in action
Are you curious about the possibilities of WhatsApp marketing and/or the central inbox possibilities for social media and chat? Then schedule an online demonstration without obligation.
In an interactive tour, our experts will guide you through the capabilities of our products. Our consultants will show you the software and be happy to answer your questions.
- An online demonstration by a trained consultant
- Your questions will be answered immediately
- Get a quick overview of all the functionalities of the software
- Completely non-binding and according to your wishes