Activate
CDP for personalised customer journeys and effective campaigns across all channels.
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Optimise search results on the website to provide a better shopping experience.
Engage
Webcare, messaging, social media publishing and monitoring in one clear and concise tool.
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Spotler Message
Best customer interaction thanks to our powerful messaging platform
Communicate with your customers via one inbox for all channels. Provide the best customer service and (marketing) campaigns with convenient automations and smart solutions.
Enhance your customer communications
We help companies improve customer service by providing a turnkey conversational messaging platform for social media and WhatsApp. Trusted and deployed worldwide by companies and institutions with a strong focus on privacy and security.
- Trusted by 500+ organisations
- One central inbox for all your channels
- Ready-made dashboard and API
Omnichannel from one dashboard
Offer an omnichannel experience across channels. Provide great customer service through channels such as WhatsApp Business, Instagram DM, Facebook Messenger, Webchat / Chatbots and more. Combine all your channels in one inbox:
- Collaborate easily with your team
- Combine all your channels
- Use intelligent routing
Pair with your CRM
Use our API and integrate all your favourite messaging channels into your CRM and just about any system or app you use. Think of web-based applications, such as your website, accounting software and other cloud products.
Teamwork
You never miss a message again and customers waiting for a response are also a thing of the past. Easily assign webcare staff to incoming messages so it’s clear who picks up which request. With Spotler Message, you can easily get huge work done as a team.
- Work in teams to optimise your service
- Clear overview of who is responsible
- Reduce waiting time for customers
Intelligent routing
Save time and resources through intelligent automatic routing options for incoming calls from different channels to the right webcare employee or team.
- Automatically assign incoming messages
- Save time
- Automate conversations
‘We are very satisfied with Spotler Message. It has allowed us to handle all incoming WhatsApp messages in one unified inbox, which has significantly improved our customer service process. The chatbot has also been a valuable addition. It helps us answer frequently asked questions and forward the more complex ones to the right agent. Overall, Spotler Message has helped us provide better service to our customers and streamline our operations.’
Central and clear inbox
Combine all your social media channels, including WhatsApp, in one inbox.
Respond faster with automations
Use predefined answers to answer customers quickly and directly.
Intelligent routing
Route calls to teams or locations based on specific criteria.
WhatsApp Marketing
Comprehensive campaign module for WhatsApp Marketing.
Integrate the following platforms
Apple Messages for Business
WhatsApp for Business
Messenger
Webchat
SMS
Telegram
Viber
Custom channel
An API that you can easily link to your business software
Discover how to integrate all your omnichannel messaging channels with your business software with our comprehensive API:
- One API for all channels
- Webhooks en aangepaste API-gebeurtenissen
- Test environment
- Support for all major platforms
More than just software
At Spotler, we believe that software should be user-friendly and accessible so that you can start using it almost immediately and independently. However, to enhance your experience and get the most out of the software, we also offer numerous professional services and support. These services include, but are not limited to, extensive training and technical support to solve any questions or challenges together.
Plan an online demo
Curious about what Spotler Message can do for your organisation? Then schedule a demo with one of our experts now and we will be happy to tell you all about our software solution.
