We pride ourselves on offering “SaaS with a service” not just a login to the product and an email wishing you luck, but a full suite of services from our friendly, local in-market professionals.
Our local experts can help not just with getting the most out of our software but provide best practice guidance, creativity and expertise that will be part of your team and help you succeed.
While we build software with “ease of use” as a core development requirement, understanding how to get the most out of our powerful solutions will help you get the best value from your investment by using it to its fullest. Our product experts will help you and your team from onboarding and understanding the basics to become a centre of expertise in your business. Training can often be tailored to your needs and, in some cases, offered onsite, at our offices or virtually.
Our professional services team are not just product experts, we can help you with many aspects of successful digital marketing and customer service. Our team can provide additional hands to help scale your team to get that first project launched, regular check-ins to guide you on best practices as you test and learn or get help with some of the heavy lifting of copy creation, creative or process design to accelerate your project success.
As the American expression goes, “this is not our first rodeo”, and we love to share what we’ve learned. Our team have not only been hands-on with hundreds of implementations and campaigns, but being SaaS-based, with a central data repository and reporting, our team gain unique insights into what works and what doesn’t across all of our customers, built from billions of interactions through email sends, messages, chats and social media.
Great customer service or marketing experiences are built on data flowing between the systems our audience touches. Our solutions are built to fit into your current marketing or customer experience technology ecosystem with out-of-the-box connectors, integrations and templates. On top of that, our technical team is on hand to tailor an integration to your specific needs, systems and customer journey.
A team of local, knowledgeable experts
Not just product experts; digital marketing experts
Experience of hundreds of implementations
Our best practice advice is based on data insight
Get integrated with our team of technical experts
Find out how our team of product, customer service, digital marketing and technical specialists can help accelerate the success of your Spotler project across all of our products, guiding you from your first steps to being masters of the craft.