Click-through-rate (CTR)

Click-through rate, often shortened to CTR, measures how frequently people click on a link, ad, or call-to-action after seeing it. Imagine you’ve just sent an email campaign to promote a free demo of your software. If 1,000 people opened the email and 50 clicked the “Book a Demo” button, that would give you a CTR of 5%. Simple enough, but behind that percentage lies a lot of insight.

The click-through rate tells you how compelling your message is to those receiving it. Whether it’s a Google search ad, a display banner, a social media post, or a link in your newsletter, CTR reflects how well you’re encouraging your audience to take that next step.

It’s calculated as (Number of clicks / Number of impressions) x 100 = Click-through rate (%):

( ) / ( ) * 100 =

Keep expanding your knowledge

The visitor journey shouldn’t end with the ticket purchase
Your automated campaigns are running. Are they working hard enough?
Accessibility is the new deliverability problem
How Neleman makes omnichannel profitable
The AI-influenced customer: three ways to improve your journeys
The AI-influenced customer: Are your journeys ready?
Why you should regularly test your automated email journeys
Insurance Innovators Summit 2026
03 Nov
04 Nov
Poor email engagement? Start with these four practical fixes 
Why your members are ignoring your emails – and five ways to fix it