Spotler Message

Best customer interaction thanks to our powerful messaging platform

Communicate with your customers via one inbox for all channels. Provide the best customer service and (marketing) campaigns with convenient automations and smart solutions.

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Trusted by

ABN Amro
Aegon
KPN
Rituals
Schiphol
Suitsupply

Enhance your customer communications

We help companies improve customer service by providing a turnkey conversational messaging platform for social media and WhatsApp. Trusted and deployed worldwide by companies and institutions with a strong focus on privacy and security.

  • Trusted by 500+ organisations
  • One central inbox for all your channels
  • Ready-made dashboard and API

Omnichannel from one dashboard

Offer an omnichannel experience across channels. Provide great customer service through channels such as WhatsApp Business, Instagram DM, Facebook Messenger, Webchat / Chatbots and more. Combine all your channels in one inbox:

  • Collaborate easily with your team
  • Combine all your channels
  • Use intelligent routing
Read more about our dashboard

Pair with your CRM

Use our API and integrate all your favourite messaging channels into your CRM and just about any system or app you use. Think of web-based applications, such as your website, accounting software and other cloud products.

WhatsApp marketing

With around 3 billion users worldwide, WhatsApp has become one of the world’s most popular messaging apps and is being used not for simple messaging but creating social networks and eCommerce relationships and transactions.

Isn’t it time you considered adding WhatsApp to your marketing campaigns?

Read more about WhatsApp marketing

Teamwork

You never miss a message again and customers waiting for a response are also a thing of the past. Easily assign webcare staff to incoming messages so it’s clear who picks up which request. With Spotler Message, you can easily get huge work done as a team.

  • Work in teams to optimise your service
  • Clear overview of who is responsible
  • Reduce waiting time for customers

Intelligent routing

Save time and resources through intelligent automatic routing options for incoming calls from different channels to the right webcare employee or team.

  • Automatically assign incoming messages
  • Save time
  • Automate conversations
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‘We are very satisfied with Spotler Message. It has allowed us to handle all incoming WhatsApp messages in one unified inbox, which has significantly improved our customer service process. The chatbot has also been a valuable addition. It helps us answer frequently asked questions and forward the more complex ones to the right agent. Overall, Spotler Message has helped us provide better service to our customers and streamline our operations.’

Arthur Imamkhan Team manager Mediahuis Nederland B.V. at Telegraaf
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Central and clear inbox

Combine all your social media channels, including WhatsApp, in one inbox.

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Respond faster with automations

Use predefined answers to answer customers quickly and directly.

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Intelligent routing

Route calls to teams or locations based on specific criteria.

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Apple Messages for Business

Engage with your customers by starting conversations from Siri, Maps, Spotlight and Message Suggest.

Integrate the following platforms

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Apple Messages for Business
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WhatsApp for Business
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Instagram
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Messenger
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Webchat
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SMS
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Telegram
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Viber
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Custom channel

An API that you can easily link to your business software

Discover how to integrate all your omnichannel messaging channels with your business software with our comprehensive API:

  • One API for all channels
  • Webhooks and custom API events
  • Test environment
  • Support for all major platforms
Check the Spotler Message API

More than just software

At Spotler, we believe that software should be user-friendly and accessible so that you can start using it almost immediately and independently. However, to enhance your experience and get the most out of the software, we also offer numerous professional services and support. These services include, but are not limited to, extensive training and technical support to solve any questions or challenges together.

Harnessing the power of WhatsApp marketing: a comprehensive guide
Understanding WhatsApp’s new pricing model: the changes from November 2024
Live chat: how does it work?
What to consider when adding a chatbot to your website
What’s the difference between live chat and WhatsApp?
Why you should integrate chatbots with your CRM system
From data-driven chatbots to future proof customer contact
WhatsApp and a chatbot: the progressive policy of municipality Goes
How WhatsApp can boost business growth
Enhancing customer support: Why B2C companies should embrace WhatsApp
5 reasons to use WhatsApp in e-Commerce
How retailers can improve customer engagement with personalised WhatsApp messaging and CDPs
WhatsApp: closing the gap between residents and municipality Terneuzen
Rituals

Plan an online demo

Curious about what Spotler Message can do for your organisation? Then schedule a demo with one of our experts now and we will be happy to tell you all about our software solution.

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