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CDP for personalised customer journeys and effective campaigns across all channels.
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Optimise search results on the website to provide a better shopping experience.
Engage
Webcare, messaging, social media publishing and monitoring in one clear and concise tool.
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Omnichannel messaging dashboard
Always be in touch with your customers
As a full-featured platform, Spotler Message is ideally suited for your customer service. Connect all your channels like WhatsApp Business, Apple Business Chat, Twitter, Messenger and more into one inbox.
Manage all your channels from one inbox
Connect existing web chat and custom channels
Work simultaneously with colleagues
Route conversations to teams or locations
Integrate your chatbot and web chat
Teamwork
There will be no more missed messages or waiting customers. Assignments clearly indicate who is responsible. Together, your team can accomplish anything.
- Multi-agent functionality: Work together on incoming conversations with a clear overview of who’s responsible and who is assigned to each message.
- Intelligent routing: Ensure the right team gets assigned the right messages based on your criteria and the complexity.
- Automation: Ensure the right team gets assigned the right messages based on your criteria and the complexity.
- Track your performance: We help you to measure relevant information only so you can focus on managing your KPI’s.
Stay productive
Spotler Message has many features to help you and your team work efficiently.
- Automation: Automate conversations for 24/7 availability and cost reduction and use a handover to the agents when needed.
- Quick replies: With Quick Replies, you can create short instant replies that can be selected by your agents.
- Labels: With labels, you can assign meaningful keywords to your conversations in Spotler Message.
Stay safe
Spotler Message is built with your security in mind.
- IP whitelisting: IP whitelisting is a security feature often used to limit and control access only to trusted users.
- Two-factor authentication: Two-factor authentication is an extra layer of security for your Spotler Message account.
- Single Sign-On: The Sign-On (SSO) service makes it easy to manage access to your accounts centrally
Schedule an online demo
Get in touch for more information, a demo or a free trial, and we’d love to show you how easy Spotler Message is.
