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AI in Spotler Products
We added generative AI, conversational AI and predictive AI in our products.
Want to know how you have control over it and how you can benefit from AI?
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Spotler Engage
Excel in digital customer contact
AI-driven social media publishing, social analytics and webcare in one clear platform.
Tens of thousands of customer contact professionals rely on Engage
Powerful features for online customer conversations
Manage all interactions on WhatsApp, social media and chat and maintain contact with your audience.
With the help of AI, you can plan, preview and post all your social media posts from one environment for optimal reach of your target group.
Adapt your tactics quickly. Learn how your posts are performing – at an individual and campaign level.
Build better customer relationships
With Spotler Engage, you can manage all digital customer interactions from one central inbox. From the platform, you can quickly and efficiently answer messages, publish social media messages. Also when it comes to your own channels/platforms that you link via Custom Channels.
Optimise your communication between all your teams
By using one platform to publish messages and provide customer service via multiple channels, your teams can work better together. For example, if your message goes ‘viral’ and receives many reactions and questions on social media, your support staff must be present there to get in touch with your target group. This way, you ensure that your (potential) customers, citizens or members always feel heard and you build a long-term relationship.
Book a demo
Let agents work with our AI chatbot
Are you going for happy and involved customers, citizens, members? Then make sure you stay in touch and quickly provide the right answers. Are the volumes getting too much for you? Or do you get a lot of the same questions to which you can easily standardise or automate the answer? Then integrate Spotler Aigent (or another chatbot) that captures frequently asked questions, so that your employees have their hands free for the more complex matters.
Keep a grip on your social media channels
Engaging content on Facebook, X and Threads, inspiring images on Instagram, industry news on LinkedIn and viral TikTok videos? It’s all possible: compose your content, receive tips, plan and publish from one content calendar. You get a good overview of all your social media channels and insight into what works best per channel or topic.
Use Gen AI for your social posts
Every marketing or communication professional wants to connect with their audience. You want to stand out and get the core of your message across. Our integrated Gen AI engine helps you create and publish more persuasive messages on social media in less time.
More about generative AI
WhatsApp as a support and campaign channel
WhatsApp is increasingly accepted as a channel for customer service. It is simple and direct, and people all over the world are used to communicating quickly via the platform. With open rates of up to 98%, it is an ideal channel to provide customer service and support quickly and efficiently. But WhatsApp can also be the perfect channel to send essential and important messages in bulk to your target group. Changes to your landline numbers? New opening hours for your offices or helpdesk? Adjusted terms and conditions? Easy to send and deliver via WhatsApp.
Integrate with the communication channels where your customers are
Why choose Spotler Engage?
- One overview: Handle all your customer questions via one inbox, whether it’s via social media, email, WhatsApp or live chat.
- Faster responses: Speed up response time and offer your customers and prospects the support they deserve as soon as they need it.
- Efficiency: Publish social media messages, schedule updates and gain real-time insights into customer interactions.
Have a warm and sincere conversation with every customer
Plan, share and improve your social media posts
With the publishing module in Engage you can easily share the best content with your target group.
Always on the channel where your customer is
Offer fast, high-quality service via all social media channels, without losing the overview!
Super-fast and personal contact
Your website visitors expect lightning-fast online service and immediate answers to their pressing questions.
Real-time and complete insight
Combine social analytics, brand watching and webcare in one platform.
"We chose Spotler Engage because of the overview they offer within their webcare environment. This makes working with Spotler Engage not only very easy, but also efficient. This enables us to provide the right service."
"Through WhatsApp, we are accessible to residents through their own preferred channel. We make it easy to contact us and don't sacrifice in terms of personal contact. Isn't that great!"
Support, help center and training
At Spotler, we believe that software should be user-friendly and accessible, so that you can get started with it almost immediately and independently. However, to improve your experience and get the most out of the software, we also offer numerous professional services and support.
After a quick setup of your account, you will follow a practical online user training series to quickly familiarise yourself with the software. Once that’s done, you can always contact our support department by phone or email for user questions. In the extensive help center you will find all kinds of articles, tutorials and other explanations about our software.
Get inspired by our blogs, guides and whitepapers
What to consider when adding a chatbot to your website
Implementing a chatbot on your website can bring significant benefits, such as improved customer service, streamlined communication, and enhanced user engagement.
From data-driven chatbots to future proof customer contact
What are the current trends and developments in the field of chatbots and what should organisations be aware of?
The power of an omnichannel strategy
Learn how to deliver a seamless customer journey across every channel with a powerful omnichannel strategy. Learn the most important steps!
How Univé’s customers reap the benefits of chatbots
Univé implemented a chatbot to help control the growing number of questions, and to be available to customers outside of opening hours.
WhatsApp and a chatbot: the progressive policy of municipality Goes
Rutger den Toom of the municipality of Goes tells us about the benefits and challenges of the WhatsApp Business API and chatbots for municipalities.
WhatsApp: closing the gap between residents and municipality Terneuzen
Sandra Huijsman tells us how WhatsApp contributes to a major goal for her and Terneuzen; short lines of communication between inhabitant and municipality.
RTL
The omnichannel strategy of RTL makes a difference in online customer care. Curious how? Read all about it in our success story!
Schedule a demo of Spotler Engage
Are you curious about the possibilities of social publishing, analytics and customer contact center for your organisation? Then schedule a demo.
Our advisors will show you the software and are happy to answer your questions. We will give you a good idea of our software and explain what the collaboration with Spotler looks like:
- An online demonstration by an advisor
- Your questions answered immediately
- A quick good look at all the functionalities of the software
- Completely without obligation and at a time that suits you