Although our products are easy to use, we make sure your accounts are set-up and connected properly, so that you can make a jump start. Op top of that, we offer a wide range of services to help you succeed even more in using our software.
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AI in Spotler Products
We added generative AI, conversational AI and predictive AI in our products.
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Service Cloud for Customer Service Support
Social Publishing and Monitoring
Centralised social publishing with monitoring that tracks engagement across all channels, so you stay informed, consistent, and focused on great content.
Join 14,000+ customer service professionals creating impact with Spotler
Great social posts are often not seen
When your social activity is spread across individual social platforms, it’s hard to see what matters, scale your efforts, or truly connect with the public.
- Posting becomes repetitive and time consuming
- Tailoring content to each platform is difficult
- It’s hard to spot which topics truly resonate with your audience
- You can’t clearly measure what’s performing
Build your community through social channels
Draft, plan, publish and analyse from one place with our Social Media publishing product, so that your calendar stays consistent, your audience informed, and your organisation top-of-mind on the channels that matter.
Schedule and publish in one place
Plan and publish content across all your social channels from a single dashboard ensuring your message stays aligned and easy to understand. Giving you more time to create content that engages and less time switching between platforms.
Know what works across channels
Track post performance by channel to see what’s resonating with your audience. Get a clearer view of what content drives the most engagement, reach and results so you can focus on what works, and make smarter decisions every time you publish.
Get more from every post
Set your post goal and get tailored tips to improve performance. Whether you’re aiming for more reach, clicks or comments, you’ll receive reliable, data-driven suggestions designed to help every post perform better and make your social strategy more effective over time.
Protect your brand
Monitor brand mentions, hashtags, and competitors in one place, so you can stay on top of what matters, respond quickly, join timely conversations, and maintain a consistent, trusted presence across all your social channels.
Manage a crisis before it happens
Keep an eye on mentions of key topics online and offline so you have a real-time, insightful picture of the world around you. Ensure accurate information is timely being communicated.
"Storytelling and user-generated content are essential pillars in our content strategy. We closely monitor what our audience says. How did they experience the visit, and what did it bring about in the short and long term?”
"We chose Spotler Engage because of the overview they offer within their webcare environment. This makes working with Spotler Engage not only very easy, but also efficient. This enables us to provide the right service."
Our social media publishing features that make this possible
Multiple channels under one roof
Plan, publish and optimise across LinkedIn, X (Twitter), Facebook, Instagram, Threads and TikTok.
Engagement and sentiment insights
See what’s working with post-level reports, tags for campaigns and sentiment tracking across key topics or your organisation.
Generative AI
Use gen AI to help you create and publish more compelling social media posts in less time.
Content drafts
Keep all valuable ideas in one platform. Save your posts so you can review or get them approved.
Monitor social chatter
Know what’s relevant among your residents. Create queries to track mentions of your organisation and key topics. Be able to react promptly before a crisis emerges.
Shareable insights
Set up dashboards and alerts to keep updates flowing and make sure the right people stay informed.
A social media publishing tool that drives engagement
Get your message out and stay in control of your community. Schedule content, respond faster and manage mentions across channels—without jumping between tools.
Spotler Engage
Manage, publish, and respond across social, WhatsApp, live chat and more – all from one intuitive platform that brings your content and customer conversations together.
Learn moreWe offer you all the guidance that you need
Direct support
Our expert support team is available by phone, chat or email. Friendly, fast and trusted.
Training & Help Center
All users are trained in the use of our products and have a richly filled Help Center at their disposal.
Technical specialists
Experts help you with setup, data, integrations and templates. We’re here to make it easy.
Interested? Here’s what to do next
Book your demo
Get a no-pressure walkthrough of our social publishing capabilities, tailored to your sector and support needs.
Get your proposal
A personalised plan on how our Service Cloud can help you reach your customer service goals.
Reach your goals
Implement our Service Cloud, optimise efforts and watch your impact grow.
What customers often ask before they take the next step
Which are the channels I can publish on?
Spotler Engage currently integrates with Facebook, Instagram, Threads, X (Twitter), LinkedIn, TikTok.
Can I schedule posts on multiple platforms at the same time?
When creating a new posts you can choose one or multiple connected channels. For an extra personal touch, you can select individual platforms to quickly edit captions or media without having to start the process from scratch.
How does generative AI work?
The AI helper is integrated in the post creation flow, but it is not a mandatory step in your post creation. You can choose to change the tone of voice, improve clarity or create your own prompt.
What content outside my own can I monitor?
Different channels offer different monitoring possibilities. On Instagram, you can monitor posts containing specific hashtags relevant to you. X (Twitter) allows you to monitor posts or hashtags containing specific keywords. On LinkedIn and Facebook you can only monitor your own posts or comments to your own posts. On top of it, you can monitor other online sources such as blogs or forums and offline sources such as radio, TV, print media.
Is media monitoring GDPR proof?
Yes. We only integrate public sources or owned sources you give us access to.
Do you have any other questions?
Please feel free to contact or schedule a demonstration. We will gladly answer all your questions.
See how other organisation improve customer experiences with Spotler
Q&A session on how to improve your customer experience
We offer a free sparring session where you can discuss with an expert how to improve your customer experience. In the session we take a look at your challenges as an organisation and how you can overcome them.
Take the first step towards improvement and book a free sparring session.
