From first inspiration to repeat bookings, Spotler connects your data, automation and messaging to support every step of the travel decision process.
They browse destinations, compare options, check availability and return multiple times before making a decision. Some book quickly, while others research for weeks or months.
For travel brands, that means interest is easy to lose. If marketing doesn’t respond to what travellers are actually doing, intent fades and bookings are missed.
Spotler helps you keep up with these journeys. By connecting behaviour, data and messaging, you can deliver timely, relevant communication that supports travellers from first inspiration through to booking.
Many travel brands face the same challenges:
Visitors browse destinations, compare options and leave without booking. Without the right follow-up, that interest quickly fades.
Batch emails and broad promotions rarely reflect what travellers are actually doing or planning.
Travellers need reassurance before committing. Clear information and timely communication often matter more than discounts.
From social discovery to website research and email follow-up, travel decisions unfold across many touchpoints.
People move from inspiration to research, from planning to booking, and often return again after their trip. Each stage brings different questions, expectations and opportunities to engage.
Successful travel marketing connects these moments into a single journey rather than treating them as isolated campaigns.
Inspire travellers with personalised destination content and relevant experiences.
Respond to behaviour such as pages viewed or destinations explored with triggered follow-up.
Provide reassurance and timely reminders that help travellers complete their booking.
Deliver useful updates, preparation tips and upsell opportunities.
Stay connected during the trip with helpful communication and local recommendations.
Encourage reviews, repeat visits and long-term engagement.
Travellers explore destinations, compare options and return multiple times before booking. Supporting that behaviour requires connected data, automation and messaging working together.
Visitors browse destinations, compare options and leave without booking. Without the right follow-up, that interest quickly fades.
Batch emails and broad promotions rarely reflect what travellers are actually doing or planning.
Travellers need reassurance before committing. Clear information and timely communication often matter more than discounts.
From social discovery to website research and email follow-up, travel decisions unfold across many touchpoints.
Explore how travel and tourism organisations are using connected journeys and smarter automation to stay relevant throughout the traveller lifecycle.
Lake District Hotels had disparate data sources with no integration between their general marketing and reservations database. This made it hard for them to understand their customers’ lifetime value and send relevant, personalised campaigns.
Luxury Coastal wanted its marketing to reflect the same premium, personalised experience its guests enjoy.
Discover how Hello Scotland revolutionized customer service, marketing, and communication with Spotler CRM, ensuring top-notch experiences and unparalleled client satisfaction since 1996.
Discover how Traveldeal used Spotler Activate CDP, experimentation and AI-generated content to deliver personalised travel inspiration for every visitor.
Read how VisitAberdeenshire chose Spotler CRM for customisation and value, achieving better planning and smooth adoption by the whole team.
How Kempinski saw an 84% satisfaction rate with a custom welcome journey. Have a look inside Kempinski Hotels' email series.
Travel research now spans AI, social and OTAs. Learn how travel brands can connect touchpoints and drive bookings with a smarter marketing cloud approach.
Discover 6 triggered email campaigns travel brands can use to increase bookings, recover abandoned searches and grow ancillary revenue.
Most travel bookings fail due to hesitation, not price. Learn how reassurance-led email marketing helps travel brands build trust and drive bookings.
Travel booking journeys aren’t linear. Discover why ecommerce-first platforms fall short and what travel brands should look for instead.
Real-world WhatsApp messaging beats email hands down - and why your marketing strategy needs to catch up.
For your convenience, we have compiled our experiences, success stories, and best tips for getting started with a CDP.
Caldini’s theories are still relevant and are being used by many marketers today. You can apply them as well, using a CDP.
Not all emails are created equal! Make the most of your audience’s attention with these 21 techniques.
Every travel brand faces different challenges.
Some struggle to convert early interest into bookings. Others want to reduce drop-off during research or support travellers through longer planning journeys.
In a personalised demo, we’ll show you how Spotler helps travel brands connect customer data, automation and messaging to support the full traveller journey.