I'm a Chartered Marketer with over two decades in marketing. When I’m not running Spotler's marketing, you might find me speaking at an event or arguing with my inbox. I sometimes even manage to put pen to paper.
74% of customers expect to receive a welcome email immediately after subscribing. This is a...
Black Friday is becoming a bigger opportunity for visitor attractions, but does offering a discount...
74% of customers expect to receive a welcome email immediately after subscribing. This is a golden opportunity; is your welcome journey up to the task?
Black Friday is becoming a bigger opportunity for visitor attractions, but does offering a discount actually drive new demand or simply reduce revenue from visitors who would have booked anyway?
Explore lessons on using lifecycle marketing to welcome members, encourage participation and support renewals in sport.
Catch up on Kristian Tucker’s marketingSHOWCASE session with 5 practical email fixes, covering campaign checks, mobile design and accessibility.
Segmentation is literally the foundation on which all marketing activities sit on. Campaigns can only do well if the foundations are strong. If you're still sending to everyone, you need to read this.
Most attractions know there's value after the ticket sale, in parking, food and drink, experiences, upgrades and membership. The hard part is joining it up.
Whether you already have some of these campaigns running or are still building them out, the biggest opportunity lies in the customer and behavioural data you already hold.
Discover how email accessibility supports engagement, explore common issues and learn three practical ways to make your emails easier to read and use.
Discover how Neleman made its omnichannel approach more profitable: 18% fewer emails, 21% more revenue per email and 10-23% higher conversion per segment.
When did you last rethink your customer journeys, rather than just optimise them? For marketers, the question is not just how to get found. It is how to make the next step feel relevant.