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#1 This section of this procedure applies to software placed under configuration management.
#2 Software problems can be reported at any stage in the lifecycle. Problems can fall into several categories according to the degree of regression in the life cycle – i.e. how far back you need to go to fix the problem. Problem categories include:
#3 Selection of the problem category defines the phase of the lifecycle at which corrective action needs to start.
1.1.1 Identification of the Problem
1.1.2 Investigation
1.1.3 Review investigation results