What is Freshchat?

Freshchat is a modern messaging software designed to help businesses communicate effectively with their customers across various channels. It offers a comprehensive suite of features, including live chat, in-app messaging, bots, and integration with social messaging platforms. Freshchat enables businesses to engage with their customers in real-time, provide timely support, and enhance customer satisfaction. The platform supports automation and AI-driven responses, making it a powerful tool for customer service and sales teams.

Why integrate Freshchat with Spotler?

Integrating Freshchat with Spotler allows seamless data synchronisation of customer interactions, enabling businesses to create personalised marketing campaigns based on real-time chat data, automate follow-ups, and enhance customer engagement through unified customer profiles, ultimately improving customer satisfaction and marketing effectiveness.

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