What is Freshdesk?

Freshdesk is a customer support software developed by Freshworks, designed to help businesses manage and streamline their customer service operations. It includes features like ticketing, automation, multichannel support (email, phone, chat, social media), and a knowledge base. Freshdesk helps businesses efficiently handle customer inquiries, track support tickets, and provide timely and effective customer service.

Why integrate Freshdesk with Spotler?

Integrating Freshdesk with Spotler allows businesses to combine customer support data with marketing activities. This integration ensures that customer support interactions can inform marketing campaigns, enabling personalised communication and automated follow-ups based on recent support issues. It helps create a consistent customer experience by synchronising support tickets and customer information across platforms, enhancing customer service and marketing effectiveness.

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