Integrate chatbots from Spotler Engage in FreshDesk

Integrate virtual agents directly inside FreshDesk, to handle routine work and tasks, enabling service experts to focus on complex cases.

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Chatbots & service experts working together seamlessly

This integration allows virtual agents to be implemented inside FreshDesk, to handle routine work and tasks, enabling service experts to focus on complex cases after a warm handover. Chatbots work efficiently alongside service experts within FreshDesk to ensure both happy customers and employees. Increase satisfaction, improve your efficiency and boost productivity!

FAQ, troubleshooting and information management

Smart chatbots and virtual agents easily provide customers with answers to frequently asked questions or provide assistance where needed. Main tasks include:

  • Perform basic actions independently, such as password management or providing status delivery updates.
  • Troubleshooting or handling service requests, including incident registration and tier 1 support.
  • Handling basic information requests or collecting basic information in preparation for service experts.

Maximize effectivity and efficiency

Development, training and implementation is done via the user friendly Bots platform. Build your optimal customer experience with chatbots through a custom conversation builder, AI-driven intent detection and easy business rules editor.

Integrate FreshDesk with Spotler Engage

Enhance your customer service with Spotler Engage’s FreshDesk integration. Implement smart chatbots and virtual agents to streamline tasks and boost productivity. Improve response times and customer satisfaction effortlessly. Try it now—request your free demo today!

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