Excel in digital customer engagement with messaging, live chat, WhatsApp, chatbots, media monitoring, reputation management and data analytics with our all-in-one solution for web care.
Organisations that pay attention to their customers keep their customers. But how do you give customers a consistent experience across multiple channels, deal with growing volumes, and keep the pressure off the service department?
Are you simultaneously receiving messages from social media, messaging, chat bots, WhatsApp, live chat, review sites and forums? No problem! Bring together all online customer interactions in one place and control the message flow across your business. Using our solution, every employee will know exactly what’s happening with a customer so that conversations can be seamlessly transferred via smart routing to the right person that can help on the channel the customer prefers.
Need an efficiency boost? Then go for automation with intelligent chatbots that can answer common online customer questions 24 hours a day, 7 days a week over web chat, social media or WhatsApp. If the question is too complex, then a chatbot offers the customer a smooth handover to a real employee. This way, your people can focus on the customers who need their help.
Our platform uses Artificial Intelligence (AI) to answer or assign questions automatically and continually improve the user experience. By having AI proactively make suggestions, your chatbot gets smarter. As the platform learns and builds a customer interaction archive, you can get insight into Frequently Asked Questions (FAQs) and make your chatbot and content smarter.
One place to bring it all together and coordinate across all channels
Serve your customer as they move between channels
Answer common online customer questions 24 hours a day, 7 days a week
Insight that makes your customer service smarter
Contact your local Spotler team and let us show you how Spotler helps 1350 organisations to better engage their customers over the channel of their choice.