Although our products are easy to use, we make sure your accounts are set-up and connected properly, so that you can make a jump start. On top of that, we offer a wide range of services to help you succeed even more in using our software.
ActivatePro
ActivatePro
PopulärCustomer Intelligence stärkt Kundenbindungen, steigert Profitabilität und gewinnt neue Kunden.
Connect
Connect
Webshop in 5 Minuten mit Kundendatenplattform, E-Mail-Dienstleister und E-Fulfillment-Lösung verbinden.
Activate Search
Search
Suchergebnisse auf der Website optimieren, um ein besseres Einkaufserlebnis zu bieten.
Hilfreicher Inhalt
Services
Spotler hilft Ihnen, Ihr Marketing erfolgreich zu gestalten. Mit fortschrittlichen Tools und Dienstleistungen optimieren Sie Ihre Strategien und entwickeln personalisierte Kampagnen. Unsere Lösungen stärken die Kundenbindung und erhöhen Konversionsraten
Bildung
Online, offline, selbstständig oder in einer Schulungsgruppe? Lernen Sie auf die Art und Weise, die zu Ihnen passt.
Unterstützung
Spotler-Kunden können sich an den Support wenden, wenn sie Fragen haben oder Vorfälle und Bugs melden möchten.
Maturity Model
Maturity Model
Wir helfen dir, das Beste aus unserer Software herauszuholen, mit gezielter Anleitung und einem klaren Plan zur Verbesserung.
Strategie
Connected tools for Public Sector
Service Cloud for Customer Service
From first question to full resolution. Deliver fast, personal support and relevant answers with all the context you need in one place.
Schließe dich den über 14 000 Kundenservice-Profis an, die mit Spotler bereits messbare Ergebnisse erzielen!
Verstreute Systeme verlangsamen deine Reaktionszeit
Wenn Gespräche und Daten über verschiedene Tools verstreut sind, verlieren deine Teams wertvolle Zeit und Bürger, Mitglieder, Mieter und Kunden fühlen sich schneller vernachlässigt, sodass die Servicequalität darunter leidet.
- Dein Team muss konstant zwischen verschiedenen Systemen hin- und herwechseln, um die richtigen Informationen zu finden.
- Sich wiederholende Aufgaben kosten Zeit und Energie.
- Wichtige Nachrichten werden vergessen oder zu spät verschickt.
- Die Kundenerfahrung ist unübersichtlich und wirkt weder persönlich noch professionell.
Optimiere deine Tools für einen personalisierten, intelligenteren Kundenservice
Bündle deine gesamte Kundenkommunikation mit vernetzten Kundendienst-Tools, die nahtlos miteinander kommunizieren. Arbeite intelligenter, verbessere die Kundenloyalität und biete bei jedem Kontaktmoment einen konsistenten, personalisierten Kundenservice.
Email Marketing Communication
Send more effective emails with smarter segmentation and personalisation that’s fuelled by up-to-date insights so every message is relevant and informative to its recipient.
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Event Management
Simplify your event planning from registration to check-in. Run stress-free, professional events with branded communications, real-time tracking, and CRM integration.
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Webcare
Have genuine conversations in real time on the channels your audiences prefer. Combine instant messaging with context to create personal conversations and a high-level of customer service.
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Social Publishing & Monitoring
Manage and monitor all your social content from one place. Stay consistent, increase visibility, and track what works – without having to switch between platforms.
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Conversational AI for effective communications
Conversationial AI delivers instant responses to common questions. By integrating these features, our chatbot answers open-ended questions, but it also integraties with your knowledge base to serve relevant answers via linked pages.
Find out moreWant to find about more about our Service Cloud for Customer Service?
We offer you all the guidance that you need
Direct support
Our expert support team is available by phone, chat or email. Friendly, fast and trusted.
Training & Help Center
All users are trained in the use of our products and have a richly filled Help Center at their disposal.
Technical specialists
Experts help you with setup, data, integrations and templates. We’re here to make it easy.
"Thanks to Spotler's email marketing tools, we can elevate our services. This pleasant collaboration results in satisfied clients."
"Storytelling and user-generated content are essential pillars in our content strategy. We closely monitor what our audience says. How did they experience the visit, and what did it bring about in the short and long term?”
"Spotler offers us the perfect tool for organising events. We have been able to organise events on a larger scale and it has become much easier. The invitation and ticketing process is easy to set up and you can create emails and surveys from one place. The event website can also be customised."
"Through WhatsApp, we are accessible to residents through their own preferred channel. We make it easy to contact us and don't sacrifice in terms of personal contact. Isn't that great!"
"The bot can answer questions that an agent would normally handle and answers a large number of routine questions asked in advance. And when a human employee has to be involved, the bot acts as an assistant."
Interested? Here’s what to do next
Book your demo
Get a no-pressure walkthrough of our Service Cloud, tailored to your sector and support needs.
Get your proposal
A personalised plan on how our Service Cloud can help you reach your customer service goals.
Reach your goals
Implement our Service Cloud, optimise efforts and watch your impact grow.
See how other organisation improve customer experiences with Spotler
Q&A session on how to improve your customer experience
We offer a free sparring session where you can discuss with an expert how to improve your customer experience. In the session we take a look at your challenges as an organisation and how you can overcome them.
Take the first step towards improvement and book a free sparring session.
