Messaging

Maintain real-time personal contact with customers via messaging

Build a lasting relationship through your customer’s favourite channel. Manage all your channels conveniently from one solution.

Image

Real-time service

Allow your customers to start a conversation at any time. In turn, agents can handle multiple conversations simultaneously without losing track. Instantly offer quick, efficient support.

Rich content

Need to add more to a conversation? Easily share links, photos, or videos through our messenger. Provide instant clarity and open up new sales opportunities.

One dashboard

All messages from live chat, social media, and messaging apps are conveniently organised into one solution. From here, you can easily manage, assign, and share messages with colleagues for seamless collaboration.

WhatsApp Business API

Connect directly with your costumers with WhatsApp for Business. Send proactive notifications, enrich your messages with images, locations, videos and links or use custom buttons for easy customer responses.

Chat through social media

Make it easy for your customers to connect via their favourite messaging platforms, all while monitoring your team’s progress. Boost efficiency by allowing your team to answer questions promptly and manage several chats simultaneously.

Stay connected on Facebook Messenger, Instagram and X.

Integrate custom channels

Easily integrate custom channels, such as forums, intranet or SMS in your dashboard. Ensure all messages are visible, included in your statistics and tagged by subject, so nothing gets lost.

Google Business Messages

Help customers easily reach you straight from Google search results. Using the Google Business Messages button, they can ask questions without having to navigate your website. Quickly guide them to the right location or connect them with a service rep.

Review platforms

Stay updated on new reviews or complaints directly from your web care dashboard. Review platforms are important for customer opinions and decision-making. Stay up to date and quickly respond when necessary.

Image

"Through the WhatsApp Business API, we are accessible to residents through their preferred channel. We make it easy to contact us and don’t compromise in terms of personal contact. Nice, right?"

Sandra Huijsman Information Coordinator for the Society Department at the Municipality of Terneuzen

Use Messaging with:

 

Chatbots

Integrate chatbots to handle frequently asked questions, freeing up your employees to tackle more complex issues.

Live chat

Implement live chat on your website to reduce response times and enhance customer satisfaction.

Schedule an online demo

Are you curious to learn more about our messaging solutions for your organisation? Our experts are happy to guide you through all the possibilities in a comprehensive online demo.

Image
Go to top