Direct 1-on-1 contact via X (formerly Twitter)

Not only your mentions require a reply. Respond to your X DMs promptly from one convenient solution.


Maximum accessibility via X DM

Above all, your target audience wants excellent service via their preferred channel. For example, by chatting with your organisation via X Direct Message. Ensure good availability by adding X DM to your service channels.

Seamless transition from public to 1-on-1

Continuing a public conversation via X DM? Switch over easily. Invite your contact to send a message and receive it directly in the same dashboard as public messages. Easy, secure and efficient.

Rich media for better service

Handle questions or complaints more easily by letting your contact send a photo or video. Send a photo, video or GIF yourself to reinforce messages or clarify your meaning.

Live chat

Implement live chat on your website to reduce response times and enhance customer satisfaction.

Other channels

Combine all your communication channels into one dashboard for a streamlined overview and efficient service.


Fast, complete and smart insight on everything being said and written about your organisation online and offline.

Get inspired by X cases

Wonder what X can do for your organisation? Our experts are happy to jump on a call with you to discuss all that the X integration with Spotler Engage has to offer.

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