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Spotler
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Spotler Group
Product support
No matter how good our software is, we know you will have questions or find something that’s not working as you expect and then it’s nice to know that you can reach our support team directly.
Local, knowledgeable and friendly
Have a question? We think of our software as SaaS with a service and we pride ourselves on offering friendly, local in-market support direct by telephone, email or live chat. Rather than a faceless corporation who have phone numbers that are impossible to find, our experts are on hand to find the answer with you.
Expert resolution
Our local support teams comprise of product experts who speak your language and know the software inside out. In almost all cases, they will solve your problem with one call and always have an answer to your question, leading to 95% of our customers saying they are very satisfied with how their query was resolved. If you don’t have a specific problem, just have a question, or would like some guidance on best practices with our software, why not book a session with one of these product specialists?
Get onboard
With Spotler, you don’t just get a login to the product and an email wishing you luck. We have extensive onboarding programs to ensure your team is getting the best value from our software and that it is delivering what you need. If you need more, our experienced in-house expertise team are available to provide training, and our local professional services can take you through every step to success.
Help yourself
Across our solutions and products, we offer extensive documentation, online help centres and FAQ’s written by our experts to help our customers help themselves, often, the help you need is one click away from within the product.
Local, knowledgeable, available and friendly
SaaS with a Service
Local, easy to contact and here to help
95% satisfaction
Almost all of our customers are happy with resolution
Friendly in-market
Local expertise by telephone, email or chat
Good start
On-boarding sets you up for success
Self-help
Extensive online help and documentation
SaaS with a service
Tired of working with faceless tools, unable to find a telephone number for their support and looking to work with a vendor that’s more….. human?
Chat with our local team and find out how, regardless of your marketing challenge, our expert team can support you with the technology and best practices to support your success.
